Name: The Claims Guys Legal
Rating: 4.65

“I never heard anything back”

Posted 3 years ago

Dear Matthew, Thank you for your feedback. We endeavour to provide updates to our clients for any claim which has progressed. If an update has not been received it may be either that we are currently awaiting a response from HMRC or that any potential communication(s) may have been filtered into your Junk/Spam folder. If you are unable to identify any update and wish to please reach out to us at Tax@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 3 years ago

“Shocking they toke 31% of my tax rebate. My hard earned money taken without a choice”

Helpful Report

Posted 3 years ago

Dear Thomas, Thank you for your feedback. Please note that, during our optional Tax Claim service application, each client must confirm that they have read and agreed to our Terms of Engagement. Within said terms, we provide transparent information pertaining to any applicable fee(s). As each client must manually provide their authority and instruction, we are unable to agree that there was no choice involved. If you have any further concerns, please contact us via E-mail at Tax@theclaimsguyslegal.com. Your feedback is very important to us and we have taken this on board however, if you would like us to look into this matter further for you please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“No contact at all from you. Just a letter from hmrc to say they have sent my refund to you! Not happy at all!”

Helpful Report

Posted 3 years ago

Dear Shannon, Thank you for taking the time to leave a review. We are sorry to hear that the service you received has fallen below the level you expected. The Claims Guys Legal are committed to providing a high standard of service to their clients and it is always disappointing to hear about any short comings in the service that we provide. We endeavour to provide updates of any progress made during the Claims process. Please ensure that you review your Junk/Spam folder as your mailbox may also occasionally automatically filter E-mail correspondence there instead of allowing contact to reach your Inbox. If you are unable to locate any such update(s), please reach out to us via E-mail at Tax@theclaimsguyslegal.com. Your feedback is very important to us and we have taken this on board however, if you would like us to look into this matter further for you please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“Where is my refund?”

Helpful Report

Posted 3 years ago

Dear Anthony, Thank you for your review. The time scale to process Your Claim can vary. We will endeavour to complete each Claim as expeditiously as possible however, delays can occur. Please ensure that you review your Junk/Spam folder for any communication(s) that we may have issued to you as your mailbox may have filtered them. If you have not received any update(s) and wish to obtain one, please contact us at Tax@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 3 years ago

“Not very honest, why do I say this, well I had an E-Mail from HMRC some weeks ago stating that I have a refund of £178 ( or there about ). And that you have also been informed and the payment will be paid within 2 weeks, that was over 3 weeks ago. So where is my refund…… You have asked me to “revise “ my review, I might do if and when you decide to pay me my Tax refund. Still waiting”

Helpful Report

Posted 3 years ago

Dear Steve, Thank you for your feedback. We endeavour to provide our clients with any available update regarding the progress made for their claim(s). Occasionally, client mailboxes may filter our email communications into the Junk/Spam folder; please review your folder. Should you not have received any update(s) and seek information pertaining to the current status of your claim, please contact us at Tax@theclaimsguyslegal.com. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“Absolute rubbish”

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Posted 3 years ago

Dear Emma, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. Due to the nature of your review, please contact us via email at Feedback@theclaimsguyslegal.com so that we may discuss your concern(s) in further detail. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“They claims the money from HMRC Without my permission”

Helpful Report

Posted 3 years ago

Dear Ramees, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. We can confirm that we are a legitimate company, both authorised and regulated by the Solicitors Regulation Authority, who complete Tax Claims as a registered Tax Agent for any client who wishes for us to do so. In order for us to provide our services, clients are required to manually provide personal data, such as employment history/National Insurance Number, and are required to manually confirm that the relevant Terms of Engagement have been read and agreed to and to confirm that we will be acting as the applicant's Tax Agents for a claim. Should you have any concerns regarding the authenticity of a Tax Claim, please contact us via E-mail at Tax@theclaimsguyslegal.com. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“It’s a con and a disgrace and deserves to be reported for fraud”

Helpful Report

Posted 3 years ago

Dear Kevin, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. We can confirm that we are a legitimate company, both authorised and regulated by the Solicitors Regulation Authority, who complete Tax Claims as a registered Tax Agent for any client who wishes for us to do so. As a result, we can confirm that we are not a scam company and do not scam any individual. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“SCAMMERS, stay away! They claim on your behalf and then run away with your money!!!! I have reorted them to the Solicitors Regulatory body. The post adverts on Facebook and if you call or email them they phones does not get answered. Stay away.”

Helpful Report

Posted 3 years ago

Dear Oenone, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. We endeavour to provide our clients with the progress made on any claim(s). From time to time, our E-mail communications may be filtered by your Mailbox into your Junk/Spam folder. If you have not received any communication(s) and require an update, please contact us directly via E-mail at Tax@theclaimsguyslegal.com. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“Being trying and trying to get hold of someone, never phone me back”

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Posted 3 years ago

Dear Lorraine, Thank you for your feedback. Please note that we are unable to receive inbound telephone calls; however, you may reach us via E-mail at Tax@theclaimsguyslegal.com. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“I know nothing about any working from home claim”

Helpful Report

Posted 3 years ago

Dear Mick, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. We endeavour to notify our clients of any progress made for their claim(s). If we have submitted a Tax Claim on your behalf, we may yet be awaiting contact from HMRC. If you have received notification that your payment has been made, or have a general query, please contact us directly via E-mail at Tax@theclaimsguyslegal.com so that we may review your account. If you have received written communications from HMRC, please attach a copy of said correspondence. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“No response”

Helpful Report

Posted 3 years ago

Dear Sumit Kumar, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. Please note that it may take 5 working days for our teams to respond to any communication. Please ensure that you reach out to us via E-mail at Tax@theclaimsguyslegal.com and that you check your Junk/Spam folder for any responses which may have been filtered by your Mailbox. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“I NEED SOMEONE TO TALK TO ABOUT WHY YOU HAVE TAKEN MY INCOME TAX”

Helpful Report

Posted 3 years ago

Dear Zenon, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. The service we offer is entirely optional and requires manual input from each of our clients in order to commence. You may have encountered one of our ads from Social Media or received an E-mail which detailed data relating to a Tax Claim. Clients are then required to manually provide certain information, such as Employment History, and to manually confirm that they have read and agreed to our Terms of Engagement prior to providing their signature and submitting an application. If you wish to obtain account-specific information, please contact us via E-mail at Tax@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 3 years ago

“No mention of fee Canc form is rubbish”

Helpful Report

Posted 4 years ago

Dear Winifred, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. Prior to submitting an application, we request that all clients read our Terms of Engagement, which provides information such as any applicable fee(s) and we list our Cancellation information. Please note that clients are required to confirm that they have read and agreed to our Terms of Engagement prior to our Claims Services being provided. If you wish to Cancel any active claim(s), please contact us via E-mail at Tax@theclaimsguyslegal.com. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“I have had a letter from HMRC saying they’ve sent a cheque to yourselves, yet I’ve heard nothing at all from you regarding this!”

Helpful Report

Posted 4 years ago

Dear Heather, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. If you have received notification that your payment has been made, please contact us directly via E-mail at Tax@theclaimsguyslegal.com so that we may review your account. If you have received written communications from HMRC, please attach a copy of said correspondence. Please rest assured that, once a cheque has been received by us from HMRC, we will notify you as soon as possible via E-mail. Please ensure that you review your Junk/Spam folder as it is possible that your mailbox may filter any such communications. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“It’s a scam”

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Posted 4 years ago

Dear Adam, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. We can confirm that we are a legitimate company, both authorised and regulated by the Solicitors Regulation Authority, who complete Tax Claims as a registered Tax Agent for any client who wishes for us to do so. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“it's a scam Stay away !!!!!”

Helpful Report

Posted 4 years ago

Dear Timothy, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. We can confirm that we are a legitimate company, both authorised and regulated by the Solicitors Regulation Authority, who complete Tax Claims as a registered Tax Agent for any client who wishes for us to do so. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“SCAM, they will take 48% of you tax refund… GO TO THE HMRC website and you can get your full amount for free”

Helpful Report

Posted 4 years ago

Dear Hamza, Thank you for your feedback. Thank you for taking the time to leave a review. We are sorry to hear that you’re not happy with our service. Our ethos is to ensure that we act in our Clients best interests whilst providing a high standard of service and it is disappointing when a Client is unhappy with the service they have received. During the process of completing a Tax Claim application, we provide all clients with information relating to any applicable fee due after a successful claim. This is entirely an optional service and we disagree that our service is in any way or form a scam. We are passionate about listening to all Client viewpoints as they enable us to improve what we do. If you want to discuss your concerns or provide any further feedback please email feedback@theclaimsguyslegal.com Kind regards, The Claims Guys Legal

Posted 3 years ago

“Was scammed buy this company”

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Posted 4 years ago

Dear Nolan, Thank you for your review. Please reach out to us via E-mail at Tax@theclaimsguyslegal.com. Additionally, in the interests of security, we do not recommend that any personally identifiable information is provided on any review which may be viewed by the general public. Kind regards, The Claims Guys Legal.

Posted 4 years ago

“I did not work from home But i worked through the pandemic”

Helpful Report

Posted 4 years ago

Dear Rachid, Thank you for your review. In order to qualify for a Working From Home Tax Claim, there is a requirement that you worked from home for a minimum term during the associated Tax years. If you have submitted a Working From Home claim with us but did not work from home, please reach out to us via E-mail at Tax@theclaimsguyslegal.com. If there is anything else we can help you with or if you have any questions, please do not hesitate to contact us via email at feedback@theclaimsguyslegal.com Kind Regards, The Claims Guys Legal

Posted 4 years ago

Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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