Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,889 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

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English

“Easy ordering, delivery was when advised. Highly recommend. Products are perfect. I've ordered 3 times now.”

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Posted 3 years ago

“Delivery today of our cobblestones for a garden project. Really helpful and kind representative . Will use again”

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Posted 3 years ago

“Excessive charge for delivery and extra charge for Saturday delivery. This was the only company that did not offload the items and needed the purchaser. I have had a skip and soil and other items delivered - all offloaded only by the deliverer. The driver would have arrived before his time slot if he had not taken a local diversion which I’m glad there’ was one as it enabled my help to come with offloading. Poor service by Suregreen.”

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Posted 3 years ago

Good Morning David Sorry to hear you're unhappy with the delivery service this time. We do not offer craned delivery to your area, and so we do state on our website before you order, and on your dispatch notification "Timber orders require 2 people to assist offloading, unless otherwise advised." This is due to the size and weight of the 2.4m oak sleepers ordered, which are too long to physically fit on a vehicle tail lift to be lowered to ground level for you. Unless organised with the courier depot directly, we do not offer a timed delivery service, this would be between 9am and 5pm Monday to Friday, date agreed with yourself directly. I apologise if they have not upheld an agreement made with them directly. Until your review, we were unaware of your concerns, we always appreciate direct feedback to our customer care team to enable us to resolve these with you in a timely manner. If we can be of any further assistance please do get in touch. Kind regards, Wendy Suregreen Ltd

Posted 3 years ago

“Asking me to write a review and still awaiting delivery”

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Posted 3 years ago

Good Morning Jacque Thank you for your review. I have looked into this for you and can see delivery was made within the 7 working days quoted on 6th June. Our apologies if your review request was received before this date. We would really appreciate an update to your feedback as we have delivered within the timeframe expected. Kind Regards, Wendy Suregreen Ltd

Posted 3 years ago

“Suregreen Ltd sent the product purchased by me to DHL for delivery very promptly. Unfortunately, that effort has been somewhat undermined by DHL’s performance (or rather, lack thereof). They received the item at the latest on Tuesday 30th May, but it has yet to be delivered.”

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Posted 3 years ago

“First time customer really happy with product & price. Good delivery time also”

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Posted 3 years ago

“Excellent Value and prompt delivery. Will be using again”

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Posted 3 years ago

“Delivery was prompt, in fact on the Sunday of Jubilee weekend. Couldn’t have asked for quicker. Driver was friendly and helpful. The stakes ordered were just as required. I’d say all in all - super company to order from. 😊”

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Posted 3 years ago

“Excellent service and delivery thank you”

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Posted 3 years ago

“Great quality product at a very good price!!! Delivered very quickly and by a very kind driver 👍 I have no complaints 👍”

Origin Suregreen Ltd 5 star review on 5th June 2022

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Posted 3 years ago

“excellant service.keep up the good work”

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Posted 3 years ago

“I have already written one”

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Posted 3 years ago

“Very happy with service and product”

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Posted 3 years ago

“This company sold me fence posts, a number of which were split far more than could reasonably be expected, even with natural wood products. They were far and away the worst posts I have ever bought and were unsuitable for use. Sure Green would not take any responsibility for them, insisting they were as described. They would not replace the posts or offer any other resolution. When I emailed back saying how unhappy I was with this outcome, they ignored this email. Do not trust or buy from this company!”

Helpful Report

Posted 3 years ago

Good Morning David, Thank you for your review, we are very sorry you feel this way. To address your comments regarding a lack of reply to your last email, this was sent following a telephone conversation with our team and contained no questions or information requests for us to reply to. You had stated you were unhappy and that you would be leaving the review as above. We do apologise that you are unhappy with your posts, however, on review of the images provided we could see no fault with these posts that would prevent proper use. Cracks in tanalised timber are a normal characteristic to be expected, and as explained in our initial email correspondence, you will notice these open and close depending on the weather; We do make this clear on our website before you place your order by stating "Machine round posts may contain splits and cracks. This is natural for a machine rounded product and will not affect the performance on the post. Please contact our customer care team if you have any concerns". If there is anything else we can help with then please do get in touch. Many thanks, Wendy Suregreen Ltd

Posted 3 years ago

“Driver was excellent”

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Posted 3 years ago

“Great service good price.”

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Posted 3 years ago

“Absolutely fantastic service and delivery (Even on the Jubilee bank holiday)! Friendly and professional. Will use again. Thanks Suregreen”

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Posted 3 years ago

“Excellent service, prompt delivery and quality product”

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Posted 3 years ago

“Very happy with my order and it is what it does. Excellent driver”

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Posted 3 years ago

“Easy to find what I wanted, competitively priced and swift delivery.. What more could I ask!!?? 100% perfect.....”

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Posted 3 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,889 reviews