Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,893 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,893 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hassle free order and delivery good product”

Helpful Report

Posted 3 years ago

“Delivery was quick and for the distance involved I would say was a fair price. The bamboo screening was well packaged, and quite a good quality, I think the gaps were larger than I would have liked but it looked OK when up.”

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Posted 3 years ago

“Good company to deal with and good quality product, was kept informed about delivery and arrived as stated with delivery driver friendly and helpful, would definitely use again.”

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Posted 3 years ago

“Arrived on time and they are good quality pieces of timber”

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Posted 3 years ago

“Really good range of products. What I brought was well priced, delivered quick and the guy was really friendly.”

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Posted 3 years ago

“Very disappointed with the delivery problems.”

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Posted 3 years ago

“Good range of products at good prices”

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Posted 3 years ago

“The bottom of the bamboo screen is frayed and worn. Does this warrant a replacement or refund?”

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Posted 3 years ago

Good afternoon Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. Can i request that you send images of the items to customercare@sure-green.com with your order number in the subject line please? Kind regards Dan Customer Care Manager Suregreen Ltd

Posted 3 years ago

“Easy to use website and ordering system.Delivery arrived on the arranged date as requested.Overall first class service.”

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Posted 3 years ago

“Great customer service.”

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Posted 3 years ago

“Great product and looks very aesthetically pleasing as well as serving a purpose in our chicken run”

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Posted 3 years ago

“Excellent service Friendly staff Great quality and price”

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Posted 3 years ago

“very fast service.”

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Posted 3 years ago

“Excellent company to deal with. All my raised bed items arrived on time and I'm really pleased with them. Helpful driver too!”

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Posted 3 years ago

“This is the first time that I have purchased goods from Suregreen Ltd. The website was clear and easy to navigate as was placing my order. I phoned the company to confirm the delivery date and advise on local traffic issues (Operation Brock) the staff member was polite, friendly and helpful. The delivery driver, Andy, was efficient and very helpful in unloading the oak sleepers. Have recommended Suregreen to family and friends and will use them again.”

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Posted 3 years ago

“Delivered on time with no stress or hassle”

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Posted 3 years ago

“Quality of materials ease of ordering first class service”

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Posted 3 years ago

“Ordered 8 x planks but 4 were marked or split. Informed Suregreen and they said they would replace.....that was 2 weeks ago, I did get told they were waiting on new stock (probably why they sent me the damaged ones to get rid of old stock) haven't heard anything since.”

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Posted 3 years ago

Good Afternoon, Thank you for your review. Upon issuing the resend we had emailed you to let you know we are waiting on a stock replenishment of the gravel boards which are due in today. We will be able to get these shipped as soon as the stock has been booked in. We are sorry for any inconvenience this has caused you and if you would like to discuss this further please do not hesitate to contact us at customercare@sure-green.com Kind regards Katie Suregreen LTD

Posted 3 years ago

“Great delivery service and great quality. No issues at all”

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Posted 3 years ago

“Excellent service delivery driver was very helpful and prices are very good. Highly recommended.”

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Posted 3 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,893 reviews