Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,889 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Product & service great . Driver broke a paving slab . Reported incident but had no response”

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Posted 3 years ago

“There is a very good reason for only awarding three stars today. Unfortunately, Suregreen, whilst there is absolutely nothing wrong with their product, sadly use one of the countries worst ever couriers, EVRi. This company, originally known as Hermes, has gone through a very expensive re-branding exercise, unfortunately the delivery service they operate is still the disaster, dodgy, untrustworthy one in place from when they were Hermes. This is NOT the first time I have lost goods in transit with the company, try as you might the goods are reported to be sitting at one of their depots, awaiting delivery and there it stays. I recently tracked a delivery from Suregreen via EVRi and it still sits in a warehouse somewhere, absolutely no reason why it should. All paid for and correctly addressed, so what’s the problem EVRI ? I know but am NOT allowed to say on here other than I think your staff do quite well out of it ! Suregreen have been marvellous and resent ( at extra cost to them) via a reputable company DHL, my order, it arrived yesterday as promised, tracked all the way. As a small family run business Suregreen, you cannot sustain losses like this as I guess I am not the only complainant ? Mistakes have to be paid for and Suregreen have lost out all round. As I said, this is not the first time I have ‘strangely’ lost a parcel via Hermes, sorry, EVRi. You cannot get hold of EVRI, you cannot ask questions, you cannot call them, I have tried to register with them, it wouldn’t allow me to. For your own benefit Suregreen, use another company, I’m simply trying to help here and prevent you from getting ripped off which is exactly what is happening !! The young lady I spoke with a couple of times at Suregreen was great and kept apologising for the delay. There was no need as it was simply down to EVRi to deliver this very simple order, so why haven’t you, once again ?”

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Posted 3 years ago

“Great service highly recommend”

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Posted 3 years ago

“Excellent product delivered on time and at a great price!”

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Posted 3 years ago

“Fantastic service, from a very user friendly web site, very helpful sales and very competitive price, arrange delivery date fulfilled , couldn’t ask for more. Would use again and highly recommend”

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Posted 3 years ago

“Ordered and delivered next day less 24hrs great service will use again”

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Posted 3 years ago

“Next day delivery for £400 worth of railway sleepers would normally be a good thing. But arrived heavily damaged. Poorly packages/badly handled. I was told 2 people had to be home to receive the delivery & the delivery driver was told he'd be expecting 4 people. Shoddy all round to say the least. Unimpressed & disappointed. Lesson learned.”

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Posted 3 years ago

“swift delivery well packed and quality excellent. Much better price than local builders merchants.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

“Attendance to customers is prompt and satisfactory.”

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Posted 3 years ago

“Arrived nice and early on delivery date, very helpful and polite”

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Posted 3 years ago

“Sleepers arrived on a Sunday which was great for us. Phoned the previous week to inform us of the delivery schedule and he was on time and managed to park without any issues. I bought 34 sleepers in all and only had one that wasn’t cut square at both ends but I can fix that. All other sleepers are good with no splits.”

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Posted 3 years ago

“Credit where credit is due. Good product for a good price and delivered ahead of schedule. Thanks for the great service.”

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Posted 3 years ago

“Good quality materials, well priced and delivered swiftly. Thanks.”

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Posted 3 years ago

“Online purchase straightforward, delivery process seemed a bit disjointed products were fine”

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Posted 3 years ago

“Haven't used the barrier screens as yet...but should do the job I need them for. Not to flimsy”

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Posted 3 years ago

“Very prompt delivery and a helpful response to my need to change the shipping date.”

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Posted 3 years ago

“Great prices and service delivery driver very pleasant and polite will definitely use again”

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Posted 3 years ago

“Fast delivery, informed by courier, and helped carry into shed.”

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Posted 3 years ago

“Pleased with product, arrived within outlined time.”

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Posted 3 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,889 reviews