Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,889 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“great service ordered 4 8x4 weldmesh panels online on Saturday arrived Tuesday. all good”

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Posted 3 years ago

“Excellent Sleepers and delivery”

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Posted 3 years ago

“Ordered split bamboo screening for the garden. The bamboo is of really poor quality with stands and damaged sections thought. The product looked tatty from day one and was not something I was willing to fit. Having contracted customer services I was offered 10% off which I found very poor. I shan't be using the product and unfortunately this will be goin to the tip”

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Posted 3 years ago

Good morning, Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. I can see you have agreed to a partial refund on the products which was issued back to your original payment method on the 30th of May, If you would like to discuss this further please do not hesitate to contact us. Kind regards Katie Customer Care Supervisor Suregreen Ltd

Posted 3 years ago

“only ordered garden sleepers but the quality was good and delivered when they said hence my rating.”

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Posted 3 years ago

“Really good service and product was as described with no problems”

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Posted 3 years ago

“Swift Delivery, Great Packaging - Exactly What a Perfect Consignment Looks Like - Thank You.”

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Posted 3 years ago

“Super service will use company again.”

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Posted 3 years ago

“It would have been great if it was not bent in places”

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Posted 3 years ago

“Fast efficient order. Good quality”

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Posted 3 years ago

“I ordered garden sleepers which were unloaded by winch as I was unable help unload myself. I was telephone with details of delivery. There was a problem and the delivery was cancelled due to a road closure. I received a phone call within minutes telling me of the problem. I received another phone the following week and all went smoothly. Very nice driver”

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Posted 3 years ago

“Ordering was easy staff very helpful and got my order in the time stated will definitely use again”

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Posted 3 years ago

“Drivers very polite and friendly”

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Posted 3 years ago

“Prompt delivery service very nice helpful driver”

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Posted 3 years ago

“Prompt reply to initial query. Purchase delivered as agreed with text advice it was on its way. Great service”

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Posted 3 years ago

“Great customer service and clear, efficient delivery service!”

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Posted 3 years ago

“Placing the order with you & the dispatch was very efficient, but the delivery was poor due to damaged items in transit being returned to you which delayed matters.”

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Posted 3 years ago

“very pleased with the quality, price and delivery of the railway sleepers I ordered, will be passing your details on to my friends”

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Posted 3 years ago

“Ordered materials online but I was never told some of the order was out of stock until I called two weeks later. It took another 3 weeks for the items to come in then when they put my order together something else had gone out of stock. No communication from the company unless I chased them. Not the first time this has happened. Terrible service for a trade customer.”

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Posted 3 years ago

Good morning, Thank you for your review. We are very sorry that you haven't received our normal level of service. We are a small, family-run business that is continually improving our products and services. If you would like to discuss this further please do not hesitate to contact us. Kind regards Katie Customer Care Supervisor Suregreen Ltd

Posted 3 years ago

“Excellent service, very polite and helpful, quality goods”

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Posted 3 years ago

“Excellent products. Well packed for transit, no issues!”

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Posted 3 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,889 reviews