Origin Suregreen Ltd Reviews

Name: Origin Suregreen Ltd
Address: 1-3 Freeman Court, Jarman Way, Orchard Road, Royston, Hertfordshire
Rating: 4.61

4.6 Rating 7,894 Reviews

91 %

of reviewers recommend Origin Suregreen Ltd

4.6

Based on 7,894 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

About Origin Suregreen Ltd:

Suregreen offers a wide range of Landscaping and Timber products for both trade and DIY applications.
We aim to become the UK specialists in ground reinforcement solutions, wire products, fencing supplies, timber posts, timber sleepers, tree shelters and garden supplies.

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Origin Suregreen Ltd 5 star review on 10th October 2025

380

Anonymous

Anonymous // 01/01/2019

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English

“The Very Good star wouldn't register. I was SO pleased with the personal attention you gave my order (a pallet of Soil Conditioner and Mulch) that you made sure arrived on a Thursday morning and paid an extra £20 for delivery. I hope my gardener continues to recommend you to clients. I ALWAYS want to support small family businesses. They are the most deserving! (I'd suggest putting that near your company name, so we know it's a small, family business and can choose you over a big commercial enterprise.) Many thanks.”

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Posted 4 years ago

“Product and customer service excellent. Delivery service rubbish and unhelpful.”

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Posted 4 years ago

“Product never delivered on time and when you speak to customer service they always don’t know nothing, when they say they’ll ring you back they don’t. Had the same problem all year definitely needs sorting out”

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Posted 4 years ago

Hi Alex, Thanks for this review. I am sorry you feel this way about the service received. On receipt of your order as a click and collect, and the distance to your address from ourselves, we did attempt to call you on several occasions to question if this was correct. Unfortunately, we had no answer to our phone messages. I can see that when delivery was paid, your order was dispatched in good time, and though split into seperate deliveries seems to have been delivered in full. If this is not the case please do let us know so that an investigation can be raised with the courier. I cannot see any notes that requested a call back from our team, but am sincerely sorry should this have not happened. In reference to your notes about previous orders with us, I'm afraid I cannot see that any contact was made regarding either of your February orders and so we would not know of any issues regarding these. If we can be of any further assistance please do get in touch. Kind regards, Wendy Suregreen Ltd

Posted 4 years ago

“I found it easy to order the goods on the internet, they arrived within a couple of days. They were of good quality, which I have shown and recommended to fellow allotment holders.”

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Posted 4 years ago

“Very satisfied with the product, and very quick service.”

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Posted 4 years ago

“Very pleased with service and delivery.”

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Posted 4 years ago

“Simply nothing to complain about. The products are very good quality, the postage was quick and the prices are good to. Would definitely buy from here again.”

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Posted 4 years ago

“Great price, friendly easy delivery. Good product. Couldn't ask for more. Will definitely use them again.”

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Posted 4 years ago

“I understand that the railway sleepers are for landscaping but unfortunately all the landscapers I have working on my garden project have condemned the sleepers and said not fit for purpose. Out of 12 7 were bent like bananas so not sure what to do with them; I had to purchase another batch from another company. Customer service was not much help, they said they are meant for landscaping and are not meant to be perfect or straight.”

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Posted 4 years ago

Hi Blessings, I'm sorry to hear you're unhappy with some of your order this time. I've tried to look into this for you, however, the image and review you've submitted is the only notification I can find that there was an issue with the items received. I've attempted to locate phone calls and searched our inboxes, but unfortunately cannot find any contact from you, other than to contact us for delivery dates. We do try and remain transparent that although our timber is of good quality, it may be prone to splits, cracks and warping, as per other timber suppliers, with it being a natural wood product. We supply landscaping grade timber, not smoothed or planed construction-grade products. If you do require us to look into this further, we're happy to discuss this with you directly. Please send an email over to customercare@sure-green.com or give us a call on 01376503869. Many thanks, Wendy Suregreen Ltd

Posted 4 years ago

“Brilliant service. Prompt delivery. Great product”

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Posted 4 years ago

“Ordered items, tracked out of warehouse to courier then went back to warehouse, spoke to helpful staff who reordered, what they forgot to tell me was they were out of stock, still took my money tho. When no delivery sent phoned again and was only then told they were out of stock. Guess what bought else where and won’t return, sorry not impressed. I did ask for no further mailing but still got emailed and asked to comment on my order.”

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Posted 4 years ago

Hi Chris, I do apologise for the service you've received so far, we don't expect our orders to go this way. I can see that the courier failed to deliver the initial order dispatched to you, on learning this a member of our customer care team did raise a replacement order straight away. It is unfortunate that on creating this, the out of stock item was missed, and I can assure you this process will be reviewed to prevent this in the future. I can see that your replacements have now arrived with you. If it is the case that you now want to return these due to the delay in receipt, please do let us know directly and we can of course arrange collection of the goods from you. Reference your note regarding contact, I'm sorry I cannot see a record of this request previously but have now opted your account out of further marketing requests. Again I am sorry you're unhappy with the service received and do hope we can rectify this for you. Many thanks, Wendy Suregreen Ltd

Posted 4 years ago

“My order of 6 x PVC-Coated Wire Mesh Panels arrived quickly and I was well informed of it’s journey. I was very pleased with the panels and they have served the purpose that I purchased them for brilliantly. Should I require anything else for my garden I will visit Suregreen first to see if they stock it. Very happy customer. 😀👍”

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Posted 4 years ago

“When ordered the product was not in stock, but Suregreen confirmed that they had some arriving soon. and would dispatch immediately it did. Within a week or so it was delivered - price was best I could find and the service was great - would use this company again”

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Posted 4 years ago

“Good service from this company.products ordered online and complete.”

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Posted 4 years ago

“Great service and very helpful when you talk to them many thanks”

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Posted 4 years ago

“Products good but no prior communication about when delivery would be made. Only notified inn the morning of delivery, no-one home and delivered in inconvenient place”

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Posted 4 years ago

“Great prices, good selection, very fast delivery! I always check here first when I need anything.”

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Posted 4 years ago

“Excellent product - good, quick service”

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Posted 4 years ago

“Purchased a couple of 2.4m long tree stakes. Excellent price and service and the stakes are straight and clean. Will definitely use again.”

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Posted 4 years ago

“Two planters at a competitive price, delivered quickly and good quality.”

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Posted 4 years ago

Origin Suregreen Ltd is rated 4.6 based on 7,894 reviews