Slate House Reviews

Name: Slate House
Address: Unit 16, SA1 Business Park, Swansea, United Kingdom
Rating: 4.83

4.8 Rating 1,194 Reviews

100 %

of reviewers recommend Slate House

4.8

Based on 1,194 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 21st December 2025

116

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was delayed twice and they said I would get a gift but nothing arrived .Everything was packed very well”

Helpful Report

Hi Linda, I am very sorry to hear that the free gift didn't arrive with the order - it has been complete pandemonium here so we can only apologise! In the hope of making amends, I have issued you a part refund against your original order. Have a lovely Christmas! Valley Mill

“Prompt service. There was a problem with incorrect number delivered but rectified immediately. Would use and buy again.”

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“I sent an email to you on the 15th December as soon as these coasters were delivered, along with images of the coasters as I am disappointed with them. As yet, I have not received any reply or acknowledgement from you to this email.”

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Hi Wendy, Apologies, but where was this sent to? I have scoured the inbox and we have no record of any message from you. Can you send this again please to: sales@valleymill.co.uk Thanks Valley Mill

“Lovely blanket, couldn’t be happier :)”

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“Nice quality product. Excellent customer service.”

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“Helpful staff and excellent craftsmanship. Very pleased with my order”

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“Simple, and effective, no issue and I don't buy much online”

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“Just what I ordered, just want I wanted, can't think of a bigger compliment!”

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“All very good.”

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“I found the design it yourself function on the website very easy to use and a great idea. I liked the fact that I could see exactly what the final memorial would look like, that was very convenient. The delivery was three weeks earlier than predicted, which was a bonus. The memorial itself was of excellent quality and I think the whole business process was superb.”

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“Received our door plaque yesterday and we are so pleased. 5 star quality”

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“Excellent products at very competitive prices. 1st class service from ordering to delivery. Thank you very much. Kind regards David”

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“Dwi'n hapus iawn efo fo. Dosbarth cynta. Very happy with it. 1st class”

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“Good service, quick delivery and good value.”

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“The blanket is beautifully soft and beautiful to look at. I am glad I took the time to search for quality from a small business. Thank you.”

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“Very impressed with the service and quality”

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“Excellent and super quick service. Products exactly as expected. Really pleased thanks!”

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“Just received my beautiful slate house sign, quality and workmanship is first class. Very happy.”

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“Products are just so great. Candles smell incredible and the personalised goods are brilliant quality…”

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“Have to say that I was a little concerned as the website application does not do your company justice. The outcome was amazing, quality of product excellent. Can’t fault the company. Congratulations on a first class product. Thank you.Will certainly recommend.”

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Slate House is rated 4.8 based on 1,194 reviews