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Slate House Reviews

4.9 Rating 986 Reviews

100 %

of reviewers recommend Slate House

Company Reviews

Product Reviews

4.9

Based on 986 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Slate House:

For over a decade, Valley Mill has been built on the vision of manufacturing and supplying 100% Welsh and British products of true quality and authenticity.

Our team of designers and craftsmen make our products from the finest materials and ingredients, so you don’t have to compromise.

Having supplied products to some of the most demanding and influential customers in the world, such as Red Bull, NATO, NFU Mutual, Bafta Cymru, RBS, The Welsh FA and even Her Majesty the Queen, Valley Mill has the confidence and drive to keep putting Wales on the map.

Visit Website

Email:

sales@slate-house.co.uk

Location:

Unit 16,
SA1 Business Park,
Swansea
United Kingdom
SA1 8DB

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Slate House 5 star review on 2nd June 2024

Slate House 5 star review on 31st May 2024

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Slate House 5 star review on 5th May 2024

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Slate House 5 star review on 25th March 2024

Slate House 5 star review on 8th March 2024

Slate House 5 star review on 19th February 2024

83

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A beautifully crafted slate chalkboard with chunky rope which looks very stylish hanging in my kitchen. Very good quality product and I'm thrilled with it.”

“Quality product quickly personalised and dispatched.”

“I can break the review down into sections. 1. The box the two plaques came in could have been thicker and had more packaging around them. There was some thin brown paper and polystyrene noodles to stop them from moving around but could have been more. The plaques themselves were wrapped in thick corrugated cardboard which was fine. 2. The plaques are very thick and heavy and of good quality. 3. The first two lines of the engraving are not parallel to the top of the plaque. They slope down slightly to the right. One of the letters has a slight kink, a sort of bump in the long stroke of the letter. I was considering sending them back because of this, but with the cost and time and once they are in place hopefully it won't be so noticeable. 4. Enclosed were some glue and fixing screws and helpful notes on how the plaques could be fitted. So overall, I'm pleased with the quality of the material and the engraving.”

“Very pleased with the quality of the slate memorial vase. Substantial weight and high quality inscription. Prompt service too, arriving before the expected date.”

“We received exactly what we requested, in good order and to the design we asked for. The online ordering system was clear and easy to use. Very satisfactory product and service.”

“Item was a was perfect and excellent quality.”

“Very nice”

“Exactly as ordered and delivered safely. I would highly recommend.”

“I have not got it yet”

Hi Gillian, This item was dispatched by us on 8th August, with an estimated delivery date of 9th August. I'm sorry, but we cannot be held accountable for delays with Royal Mail - as I'm sure you can appreciate, these things can and will happen occasionally, and we have no control over them. It is rather unfair, then, that you have rated us 1-star as a company when we have done everything that we were supposed to. For such a small company as ourselves, a blow to our rating such as this can be very damaging. As I can see that this item was actually delivered to you on the 12th of August, please can you amend this rating? Kind regards Valley Mill

“Was so happy with my order very good quality it is absolutely beautiful”

“Really pleased! Thank you!”

“Ordered a headstone, is an amazing product just how we wanted it, would highly recommend 👌 were amazing from start to finish.”

“Excellent quality of gift. Arrived very promptly.”

“Great quality, great service and would highly recommend this company.”

“Amazing product and unique. Bought for a 50th Birthday Present and they were over the moon. Diolch”

“Very happy with purchase of a slate heart. Looks good on the wall”

“Bought as a present for my brothers birthday and he absolutely loved it. Very good quality. They are going to seal the slate to protect the engraving so that it can stay outside all winter.”

“Amazing customer service printed a new design cushion which was amazing. Excellent quality really really pleased. Thank you.”

“Plaque lovely. Only problem was delivery. Waited an hour over time given and no sign. If I'd known it was going to be pushed through letterbox would've gone out earlier.”

“Brilliant service !!!! Highly recommend.”

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Slate House is rated 4.9 based on 986 reviews