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Sealskinz Ltd Reviews

4.4 Rating 7,916 Reviews
86 %
of reviewers recommend Sealskinz Ltd
4.4
Based on 7,916 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Sealskinz Ltd Reviews

About Sealskinz Ltd:

Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors.

Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything.

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Anonymous
Anonymous  // 01/01/2019
die Socken sind nicht wasserdicht
Helpful Report
Posted 4 years ago
Vielen Dank, dass Sie sich die Zeit genommen haben, eine Bewertung abzugeben. Es tut uns sehr leid zu hören, dass Sie ein Problem mit Ihren Sealskinz-Socken hatten. Bitte erwägen Sie, unseren Helpdesk unter help@sealskinz.com zu kontaktieren oder einen Garantieanspruch einzureichen (https://www.sealskinz.com/pages/faulty-goods), damit wir alle Informationen haben, die wir für weitere Unterstützung benötigen. Wir freuen uns darauf, Sie in dieser Angelegenheit zu unterstützen.
Posted 4 years ago
I suffer from Venus stasis, a condition of varicose veins in which blood pools in the lower extremities without returning to the heart, thereby inducing clots and ulcer wounds which can take months to heal. Treatment involves four layer compression wraps changed weekly which must be kept dry at all times, including during bathing and bad weather. I use cast-and -bandage-protectors to keep my legs dry while showering (coincidentally branded SealTight) but they are cumbersome and ineffective while swimming, thus preventing my favorite summertime activities. And new ulcers appear with confounding irregularity, sometimes opening up within months of old ones being healed. Other times I might go 18 months without one. But they always come back. I thought SealSkinz was the answer to my prayer! They were guaranteed waterproof with no caveats or disclaimers. Nothing said I couldn’t shower or swim in them. I figured they’d tell me if that could be a problem. I was so glad the technology had advanced so far that the chance of leaking had been overcome! My order arrived promptly, the day after my latest leg wrap and the day before we were to leave to visit our son in NY. He loves Coney Island and was sad we couldn’t go there to the beach. Aha, I thought, now with my new SealSkinz I WILL be able to go swimming. But just to make sure, I tried them out in the shower. I wore both though only my right leg had a wrap. They seemed ok at first but by the time I finished they were both full of water. I mean FULL! Way more than had ever leaked into a bandage protector. It was too late to go back to the wound clinic to be rewrapped and I couldn’t do it myself and I was leaving first thing in the morning. So I dried it out the best I could and put up with a damp, draining, irritated wound all weekend. When I went back to the wound clinic upon my return, the doctor gave me one of those looks and said, we both knew it wouldn’t work, didn’t we? Well, no. I thought it would. Because the manufacturer didn’t tell me that it wouldn’t. Maybe there’s a time limit or a maximum depth of water that shouldn’t be exceeded. Maybe there are extra precautions that should be taken, or sealant or taping at the top to prevent overflow. Maybe. But the maker gave no warning. And I suffered the consequences. I know this is not a “short” review, and I am sorry it’s a negative one. I truly wanted these to be the solution. I have some other leg protectors made of neoprene which I pump the air out of to create a vacuum. But they are not foolproof either, and they’re embarrassing to wear because they’re so bulky and unsightly. I hope my comments help improve this product, or the directions if I did it wrong. But if there is no remedy, I will want my money back.
Helpful Report
Posted 4 years ago
Thank you for your review. Our Waterproof socks contain a membrane inside which extends up the sock to the cuff- this means that the sock functions in the same manner as a wellington boot, waterproof to the cuff but with a regular opening for the legs and feet to be placed inside. The membrane inside will prevent water from passing through the outer layer of the socks and into the inside layer, however, they will not be able to prevent water from running inside the socks through the leg opening. The cuffs of the socks function as a regular sock would and whilst they do offer a close fit to the legs, they cannot provide a vacuum or a watertight seal. If the socks are immersed in water above the cuff, it will run down inside the socks through the leg opening and fill them up. Once inside the membrane will hold the water until it is emptied out. Unfortunately, our socks are not suitable for swimming or any activities where the socks will be fully submerged under water. If a watertight seal is required, we would recommend looking towards products such as cast covers which can offer a complete seal against the skin and will keep any limb contained inside dry and protected. If you require any further help or assistance, please contact the Sealskinz Consumer team via email at help@sealskinz.com
Posted 4 years ago
Die Ware ist nicht einsetzbar, da mit dem menschlichen Körper inkompatiebel. Rücksendung sehr mühsam. Finger weg.
Helpful Report
Posted 4 years ago
Thank you for your review, we are sorry to hear that your socks are not a good fit for you. We do offer a fuss-free returns service for customers located in Germany and we ask for these to be shipped to a returns warehouse in Zitau, Germany rather than back to us in the UK. This information can be found on our Returns page lined below: https://www.sealskinz.de/policies/refund-policy If you require further assistance with returning your socks to Sealskinz, please contact the Sealskinz consumer team at help@sealskinz.com
Posted 4 years ago
Great quality product, purchased size 9 - 11 cycling overshoes. I could just get them on my size 9 feet. Impossible with shoes. They seemed to be more a size 5. So possibly miss labelled, but no explanation from Sealskinz. Very speedy refund.
Helpful Report
Posted 4 years ago
Thank you for your review. Our Overshoes are available in two types- Open Sole which allows them to be worn with bulkier shoes and footwear types and Closed Sole which is suitable for slim-fit Road Cycling shoes. The final fit of the Overshoes can be affected by the shoe type as larger shoes, bulkier soles and shoes with features such as large straps and buckles can mean that a larger Overshoe may be required to accommodate the extra width and height of the shoe. We are pleased to hear that your return and refund have been processed quickly for you- please do contact our Consumer team directly via email at help@sealskinz.com if you require any further help
Posted 4 years ago
The fingers are far too short. The join where the gloves fingers meet are at the level of my first knuckle. I have other gloves that I bought off the shelf that fit perfectly. I measured the width of my hand before I ordered the Sealskinz gloves and I was hoping that they would be warmer than the gloves I already have. But the fit of the fingers is so bad that I don't wear them.
Helpful Report
Posted 4 years ago
Product not received yet.
Helpful Report
Posted 4 years ago
Hi Milan, Thank you for letting us know that your order has not arrived, we are very sorry to hear this. We have raised an investigation with the courier and will contact you directly with an update as soon as we hear back from them. Thank you again for bringing this to our attention.
Posted 4 years ago
I’ve bought gloves and a hat before and always been happy with the quality. This time I bought merino socks and honestly I wish a had spent a bit more and bought elsewhere.
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave a review. We are very sorry to hear that your recent purchase did not measure up to past experiences. We’d very much appreciate the chance to hear more about your experience with the merino liner socks and see what we can do to help. If you would please consider emailing help@sealskinz.com with more details, our Support Team will be happy to assist you. Thank you again.
Posted 4 years ago
I never received my product from you when ordered!
Helpful Report
Posted 4 years ago
Hi Jason, Thank you for your review. We are very sorry to hear that you have not received your order. We will investigate this matter for you and email you directly. Many thanks again for bringing this to our attention.
Posted 4 years ago
Die Passform ist sehr schlecht. Der Bund, der eigentlich dicht abschließen soll ist viel zu weit.
Helpful Report
Posted 4 years ago
Cheap overpriced junk, so flimsy the hat band wont even stay in place its always folder down on your forehead, the junk adjusting clasp lock wont stay fastened. this think is a joke
Helpful Report
Posted 4 years ago
Thank you for your review. We can see that the Sealskinz Consumer team had received your report of an issue with your cap and they had asked for a little more information to allow the issue to be logged and a replacement arranged. Unfortunately, we can see that this offer was rejected and the team have archived your ticket for the time being. If you would like to complete your warranty claim, please do contact the team to provide your order information by replying to the last email which had been sent by them or by emailing anew via help@sealskinz.com
Posted 4 years ago
Poor sizing on gloves. Sizing small, X-Large did not fit Magnets did not work, bad position, would keep finger back, Very disappointed
Helpful Report
Posted 4 years ago
Thank you for your review. We can see that your gloves have been returned to us and refunded in full, however, please do let our Consumer team know if any further assistance is required.
Posted 4 years ago
Your cyclist overshoe was not even close to the proper size to be worn over my shoes; in fact it was a snug fit on my foot without a shoe; also, who doesn’t provide a return bag and label when shipping products? Sealskinz won’t be getting business from me in the future.
Helpful Report
Posted 4 years ago
Thank you for your review, we are sorry to hear that the Overshoes were not a good fit for you. Our Overshoes are designed to fit according to your shoe size, however, the final fit can be determined by the shoes themselves as not all shoes will be of the same construction with some bulkier, wider and larger than others. We can see that the Sealskinz Consumer team has provided a free post label to allow you to return the Overshoes free of charge, however, please do let the team know if any further assistance is required.
Posted 4 years ago
They are not one bit water proof. Very disappointed
Helpful Report
Posted 4 years ago
Thank you for your review, we are sorry to hear that there is an issue with your socks. Could we please ask you to contact the Sealskinz Consumer team directly via the Sealskinz website contact page or via email at help@sealskinz.com to allow this issue to be investigated and resolved for you.
Posted 4 years ago
i still have not received my stuff
Helpful Report
Posted 4 years ago
Thank you for your review. For issues concerning orders and shipments in progress, could we please ask you to contact the Sealskinz Consumer team directly via the Sealskinz website contact page or via email at help@sealskinz.com
Posted 4 years ago
Placed two orders and both arrived the wrong size and colour
Helpful Report
Posted 4 years ago
Thank you for taking the time to make a review. We are very sorry to hear that you have had two orders not arrive as expected. This is highly unusual and we would greatly appreciate the chance to make things right. Please consider reaching out to our Support Team (help@sealskinz.com) for assistance with your recent purchases.
Posted 4 years ago
The socks are not waterproof. I wore them in paddling boots in an outrigger canoe and the socks, as well as my feet, were as wet as they get when I just wear wool socks. My boots were originally completely waterproof and now they just have a slow leak and I thought I would try your socks rather than buy new boots, but it seems I just need to get new boots. For the price they were a disappointment. If they had kept my feet dry, I would have recommended to all my paddling friends and I have many paddling friends.
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave some feedback on your recent purchase. We are very sorry to hear that the socks did not work as expected. Please can you contact our Support Team via help@sealskinz.com and they will assist you further with this issue? Many thanks again for bringing this to our attention.
Posted 4 years ago
Don’t fit and no way to return. 100bucks down the toilet. Buy american not British.
Helpful Report
Posted 4 years ago
Dear Rick, Thank you for taking the time to leave a review. We are sorry that your order did not fit. We can see that we provided returns instructions Feb. 14th after you reached out. If you are having any difficulty arranging your return, please contact our Support Team through help@sealskinz.com to receive further instruction and a free return label. Kind regards, Sealskinz Conusmer Team
Posted 4 years ago
Wierd fit, doesn't feel very well made and has a cheap look to it. Not impressed at all.
Helpful Report
Posted 4 years ago
I recently purchased a ladies bobble hat size S/M, after a few wears it was huge, I contacted customer service at Sealskinz for advice, would washing make it smaller ? Washing instructions were sent, but hat is still huge and useless in keeping me warm whilst walking my dog. Extremely disappointed in my purchase.
Helpful Report
Posted 4 years ago
Thank you for taking the time to leave a review regarding your recent purchase and contact with customer service. We are very sorry to hear you are disappointed with your purchase. We see that we had replied to your query in late January with information regarding expectations of the hat and care instructions. When we did not hear from you further, we followed up on February 4th in case you required further assistance. Since we did not receive a response, the ticket was closed. If you would still like assistance with your purchase and to report a faulty product, please fill out a claim form via https://www.sealskinz.com/pages/faulty-goods or contact our Support Team again. We look forward to helping you.
Posted 4 years ago
I needed a pair of their gloves to go out on exercise with and after put one of the gloves on the wrist strap simply came off with most of thr stitching. Paid a tidy ammount for a premium glove and that happens. It's my own fault for not returning them sooner but I literally had to move out the next morning after I revieved them and it's probably out of the returns policy period now so I've basically got one glove that doesn't fit right. Not what I was expecting at all, I should probably still try and see if I can get a refund in which case I might change the rating later but based on a first purchase. Incredibly poor manufacturing.
Helpful Report
Posted 4 years ago
Sealskinz Ltd is rated 4.4 based on 7,916 reviews