Scale Model Shop Ltd Reviews

Name: Scale Model Shop Ltd
Rating: 4.95

5.0 Rating 13,949 Reviews

99 %

of reviewers recommend Scale Model Shop Ltd

5.0

Based on 13,949 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01422405040

Email:

info@scalemodelshop.co.uk

Location:

White Rose Mill, Holdsworth Road, Halifax
HX3 6SN

Scale Model Shop Ltd 5 star review on 8th October 2025

Martin Gre****

127

Anonymous

Anonymous // 01/01/2019

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English

“Very good service and quick delivery,will definitely use you again,thanks very much.”

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Posted 3 weeks ago

“Very well packaged.”

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Posted 3 weeks ago

“You are on my list of "Go To" suppliers and everything that you send by Royal Mail arrives intact and in a timely manner. You even stock things that I didn't know I needed.”

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Posted 3 weeks ago

“Right product, just took much longer than expected to arrive, especially considering the postage was as expensive as the product”

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Posted 3 weeks ago

Thank you for your review, delivery is typically 2-3 working days but not guaranteed, due to New years eve and new years day and also the weekend, your order would be expected to take longer than usual, your order was delivered in 4 working days the product size means Royal Mail class it as a packet, so we have to charge a packet price, as its below £5 we do charge a little more for postage as we would lose money due to postage, packing and card processing fees, if you had spent over £5 the postage is cheaper and we also offer free postage on qualifying orders.

Posted 3 weeks ago

“I can not fault this shop. Online ordering is nice and easy, and their range of goods is extensive. The goods always arrive well packaged, especially paints etc, so no spills and within a handy time frame.”

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Posted 3 weeks ago

“Paints arrived well packed and by a good courier.”

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Posted 3 weeks ago

“As always, great service from Scale Model Shop - many thanks!”

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Posted 3 weeks ago

“Prompt service, order processed very quickly and collected the following day. Staff always friendly and attentive. Always a great selection of kits and all the accessories, tools and bits and bobs you could ever need.”

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Posted 3 weeks ago

“They sorted out promptly an omission that I'd made with the delivery address, the model came reasonably quickly (7 days, but that was over Christmas, so only 3 working days), and so far seems in perfect condition.”

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Posted 3 weeks ago

“Easy to order with stock status shown. Prompt dispatch with tracking details provided. Always well packaged.”

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Posted 3 weeks ago

“Excellent service thank you”

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Posted 3 weeks ago

“arrived quicly , well wrapped , pleased , would use them again”

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Posted 3 weeks ago

“Good honest pricing, lots of choice. Items arrived well packaged at a reasonable cost and quick service”

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Posted 3 weeks ago

“As usual SMS had the items I needed in stock to get my current build over the line. Prompt delivery and service.”

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Posted 3 weeks ago

“Great price and quick delivery”

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Posted 3 weeks ago

“Have shopped on line with them on a number of occasions and never once been unhappy with service, price and product.”

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Posted 3 weeks ago

“My first order with Scale Model Shop was dealt with efficiently and swiftly. Overall I am very pleased with the service I received. Thank you to all involved 👍”

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Posted 3 weeks ago

“Absolutely no complaints, great product (Dispiae model sander and modelling toolkit). Great price and quick delivery.”

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Posted 3 weeks ago

“Excellent selection of models at very reasonable prices.”

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Posted 3 weeks ago

“Excellent fast service”

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Posted 3 weeks ago

Scale Model Shop Ltd is rated 5.0 based on 13,949 reviews