Scale Model Shop Ltd Reviews

Name: Scale Model Shop Ltd
Rating: 4.95

5.0 Rating 9,824 Reviews

99 %

of reviewers recommend Scale Model Shop Ltd

5.0

Based on 9,824 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01422405040

Email:

info@scalemodelshop.co.uk

Location:

White Rose Mill, Holdsworth Road, Halifax
HX3 6SN

Scale Model Shop Ltd 5 star review on 4th April 2024

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 from 3 items came damaged. Probably R.mail fault.”

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Posted 2 days ago

Thank you for your review, before leaving a negative review you could have contacted us so we could resolve it, if we don’t know there is a problem we can’t fix it.

Posted 1 day ago

“The item I ordered bore no resemblance to the picture. For what actually came it was certainly not worth the money. Very disappointed.”

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Posted 1 week ago

As this is a service review and not a product review, it's disappointing to only get 1 star, the picture shown is what they look like once they have been painted.

Posted 1 week ago

“It's OK. Takes ages for them to actual ship the item though. One star for obnoxious customer service. There's quite a few YouTube videos you can watch to learn from 👍”

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Posted 1 month ago

We don’t ship 7 days a week, you placed your order 16:50 Friday, we close for the weekend at 16:30, we open again Monday at 9am, your order was shipped 11:04 Monday, that means your order was shipped in just over 2 working hours, sorry if that’s too slow.

Posted 1 month ago

“Do not buy nippers from this shop!! Been using nippers for nearly two years. Bought a pair of Godhand nippers and the middle of the blade broke within minutes of cutting through nubs. You wont be refunded.”

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Posted 1 month ago

You had have them over 3 weeks, if they broke in 20 minutes why didn't you contact us sooner? as explained they have been used otherwise in accordance with the manufacturer recommendations, as with all the high end nippers if you cut too close to the tip they can break, when you buy them we send you a care guide on how to and not to use them to make sure they last.

Posted 1 month ago

“BOUGHT AN AIRBRUSH FOR MY HUBBY FOR CHRISTMAS, I PAID 48.87 SO NOTHING CHEAP ABOUT IT, THOUGHT I WAS BUYING MY HUBBY A NICE GIFT, INSTEAD WITHOUT KNOWING IT I WAS GOING TO GET DOGS ABUSE. MY HUBBY DOES MODILES SO I THINK HE WOULD KNOW WHATS WHAT. HE USED IT ONCE AND IT STARTED TO SPURT OUT ON THINGS, THE SELLER SAID THAT IT WAS OF GOOD QUALITY WHEN WE KNOW IT WASN'T. I JUST WANTED A REFUND OR EVEN A REPLACEMENT. JUST TO BE TOLD I WAS OVER THE 14 DAYS BUT SURELY I COULD DO IT BECAUSE OF CHRISTMAS. THE PERSON I DEALT WITH WAS VERY ABRUPT. TOLD ME I SHOULD HAVE READ THE AGREEMENT. I LIKE TO MAKE OTHERS AWARE TO READ EVERYTHING ON THE PAGE BEFORE YOU BUY ANYTHING FROM HERE. JUST FEEL THIS COMPANY COULD HAVE BE MORE OBLIGING TO THEIR CUSTOMERS. VERY POOR CUSTOMER SERVICE.”

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Posted 3 months ago

Thank you for your review. We do have a 14 days return policy, and we do extend it not just at Christmas but other times of the year, however it does depend how it is asked for, in your case you demanded it and continued tell me we had to give you your money back, even though you had been using it for over a month, and confirmed the damaged tip, not once did you ask for an exchange you only ever asked for a refund, I offered on several occasions for you return it, I would give it a good clean and if needed change the needle, even though this isn't covered under warranty. Every time this offer was ignored, instead you spent your time looking for a negative review for the airbrush, you did find one, and used this to try and strengthen your case, however you didn't mention the 44 positive reviews for it on the same site. As it must have worked fine until the needle damage, I felt our offer was very fair.

Posted 3 months ago

“I was charged and given a paint I did not order, this is unacceptable and extremely bad practice, I would recommend looking into buying from other stores that don't do this.”

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Posted 6 months ago

You could have contacted us before leaving a review to rectify and issue, we wouldn’t send something to someone they didn’t order on purpose, it just wouldn’t make sense, if we did we wouldn’t have got so many positive reviews, as you only ordered 2 paints I wouldn’t be happy if one was sent out wrong.

Posted 6 months ago

“Not very impressed with that particular make.”

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Posted 9 months ago

Thank you for your review, as this is a service review and not a product review it's very disappointing to get 1 star

Posted 9 months ago

“I haven't received it yet”

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Posted 11 months ago

Before leaving a negative review If you had contacted us or checked your tracking you would have seen Royal Mail tried to deliver your parcel on the 13th, it is being held at your local delivery office.

Posted 11 months ago

“Ordered over a week ago still no delivery”

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Posted 1 year ago

“Since I ordered 0.25mm brass sheet and got 0.8mm aluminium sheet not very impressed, 1mm brass angle did arrive correctly. You wanted a review so got it!”

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Posted 1 year ago

Thank you for your review, before leaving it you could have contacted us and we would have rectified the issue, somehow the title of the product had got mixed up but the description hadn’t which could have happened with and update and we hadn’t noticed, everyone make mistakes but if we are not aware of them we can’t fix them.

Posted 1 year ago

“Still waiting for the model”

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Posted 1 year ago

Thank you for your review, we are sorry you haven't received your kit yet, this is the first we have heard of it, before leaving a negative review you could have let us try and resolve this, and it's disappointing that you have never left us a review for the previous orders you have placed that have all been delivered on time, delays do happen but we are here to help if we know there is a problem.

Posted 1 year ago

“Dreadful. No glue or paint included. Very disappointed. I’d send it back but no return label. Would not recommend.”

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Posted 1 year ago

Thank you for your review, as with all our kits unless it's a gift set they all need paints and glue for building them, we don't offer free returns, if you would like to return it please contact us.

Posted 1 year ago

“Model box arrived and looked as if it had been kicked around depot and then stood on. Very disappointed”

Scale Model Shop Ltd 1 star review on 6th December 2022

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Posted 1 year ago

Thank you for your review, this is the first we have heard of any damaged, if you had contacted us we would have replaced it, I've checked the tracking and while the picture doesn't show all of the box it shows quite a lot of it, I can't see any damage at all, I can't attach it to my reply so I've had to add it to your review, maybe you have confused us with a package from another company?

Posted 1 year ago

“Never buying from again neither will my dad or my father inlaw”

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Posted 1 year ago

“Didn’t even receive my item and no one will get back to me”

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Posted 2 years ago

We have replied to all 3 of your emails, you said you recevied it but it was wrong, we have asked for you to send us pictures 3 times of what you received, but you haven't got back to us

Posted 2 years ago

“I purchased four boxes of 1:32 scale toy soldiers for my son’s birthday. Two boxes of US WW2 infantry and two boxes of German army WW2 infantry. When he opened the two boxes of German infantry they contained British army WW2 North Africa soldiers. Not ideal at all.”

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Posted 2 years ago

Thank you for your review, as this is a company review and not a product review, It's disappointing to only get one star when this is a manufacturing fault, we can't open every box and check the contents, and mistakes with manufacturing do happen, unfortunately, it's down to the retailer to sort them out. I replied to your email within 2 hours of you sending it offered for you to return them for free and I will get new ones sent out for you, but we haven't heard back from you, Hornby was aware that some boxes had gone out with the wrong content in but didn't let retailers know.

Posted 2 years ago

“I have not received it yet but it looks as though it will be just what I wanted?”

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Posted 2 years ago

“Post office lost my parcel so did not receive”

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Posted 2 years ago

Hi, this is the first we have heard about this, if you had contacted us we would have looked in to it, I've checked the tracking and the GPS Coordinates are correct for your address, if you would like to contact us we can look in to this further.

Posted 2 years ago

Scale Model Shop Ltd is rated 5.0 based on 9,824 reviews