Hi! Thanks for your feedback! As with every other company in the UK, in the past week, we have dealt with a series of Royal Mail strike actions that affected the regular shipping process.
I've just sent you a private message to follow up on your order. For any other queries, you can contact our customer service at customercare@rokit.co.uk. Alternatively, you can use the live chat on our website
Thank you!
The Rokit team
“The coat is amazing, and picking it up from your Brick Lane store was an absolute pleasure. I’m a slightly elderly Mum, and sometimes I can find people can be a bit ageist, but your lovely shop assistants were charming and so thoughtful, so top class to you all and thank you!”
That's amazing to hear Jane. We're so glad you enjoy your new favourite vintage piece and we hope to see you again soon. We'll be sure to send on your kinds words to our colleagues in Brick Lane!
“Bought the black suede skirt was lovely, at a good price but had to return it because it was too long but suede was very nice and good sizing would have been better if the length measurements were given, returned it first class and still waiting for a response for refund”
“Updated below: I placed my order, paid, got notice that it shipped, then two days later the tracking stopped working, so I have no idea whether or not I will receive my package.
Update: Really impressed by Rokit’s responsiveness to feedback. My package is on the way and the tracking is working. Thanks, guys!”
Hi Matthew,
Thanks for the message. Tracking for parcels is done through the Royal Mail website. I was able to see the parcel is on it's way. International deliveries can take up to 10 working days to arrive. There may be a slight delay with your Thankgiving holiday this week, but you should be able to keep up with that on the USPS website with your tracking number, RV500180249GB.
Please do let me know if I can help with anything else.
Thanks,
Ian
“I bought a vintage 1970s black velvet coat and it is gorgeous, fits beautifully, good measurement guidelines on the description, great condition. It arrived quickly too, which is a bonus! Highly recommend Rokit.”
