Thank you so much for your fantastic review! We're delighted to hear that you loved the shirt and experienced our fast delivery and great customer service.
We're sorry to hear the shoes you ordered don't fit as hoped! Please follow our returns guidelines to return, or contact customercare@rokit.co.uk for help!
https://www.rokit.co.uk/pages/delivery-returns
We're sorry to hear your frustration. The item was delivered, but as no one was home, Royal Mail held it for redelivery. This needs to be arranged directly with them, as they manage the delivery schedule.
As mentioned before, once the item is returned to us, we’re happy to arrange redelivery or issue a full refund.
Thanks for your understanding.
Rokit Team
Thank you so much for your fantastic review! We're excited to hear that you're planning to shop with us again. We look forward to seeing you back at Rokit Vintage soon!
“I found some amazing, unique pieces at Rokit. I especially love their reworked items. My order was shipped really quickly and the packaging was great.”
Thank you for your amazing review! We're delighted that you found unique pieces you love, especially our reworked items. It's great to hear that your order arrived quickly and in excellent packaging!
Thank you for your wonderful review! We're so glad to hear you had a great experience with us and we can't wait to welcome you back for your next purchase!
“The product was as described and how it looked in the photos. Very good!
I’m just a bit disappointed regarding how you price your products. I feel like most of the products were too expensive.”
Thank you for your feedback! We're thrilled to hear that you were pleased with the product and its description. We understand your concerns about pricing and appreciate your thoughts. We constantly strive to bring you unique vintage pieces while balancing quality and value. Your input helps us improve!
Thank you for your fantastic review! We're thrilled to hear that you had a positive experience with our products and delivery. We appreciate your feedback regarding delivery costs and will take it into consideration.
We're very sorry that this has been your experience with Rokit! Please contact customercare@rokit.co.uk with your order number and we will be able to help with this :)
We're very sorry that your order experienced delays with Royal Mail! We've investigated this and your tracking has been updated - please don't hesitate to reach out if you experience any further issues! When contacting customercare@rokit.co.uk please include your order number and we will do whatever we can to help :)
“The jacket is in perfect condition, but it is size small (1) and not large (3) as described. I keep the jacket, and will give it to someone else if i feel it wil be too short.”
Thank you for your feedback, and we're glad the jacket arrived in perfect condition. We're sorry about the sizing issue—please reach out to us if you'd like help with a solution
Thank you for your fantastic review! We're so glad you found the perfect item at a great price and that it arrived quickly. We can't wait to welcome you back for your next vintage find!
