We’re sorry to hear about the issues with your order. We strive to provide accurate product representations, and it’s disappointing to learn that we fell short in this case. Your feedback is invaluable to us and will help us improve. If you would like assistance, please reach out to us at customercare@rokit.co.uk.
We’re really sorry your order hasn’t arrived yet. It was sent out on time, but Royal Mail delays are unfortunately out of our hands. Please contact customercare@rokit.co.uk, and we’ll do our best to sort it out for you.
We're very sorry to hear that you haven't received your order yet! I've checked your tracking information and it appears your order is being held at customs in the destination country. Please reach out via our customer care email if you don't have access to your tracking information - customercare@rokit.co.uk
We’re sorry to hear that you haven’t received your parcel yet. As mentioned on our website, please allow up to 10 working days for international deliveries. If you need any further assistance, please don’t hesitate to contact our customer care team directly at customercare@rokit.co.uk.
Thank you for your patience!
We’re sorry to hear you're not satisfied with the delivery speed. As mentioned on our website, please allow up to 10 working days for international deliveries, and your parcel has been in transit for 5 working days so far. Thank you for your patience!
As mentioned on our website, international orders can take up to 10 working days to arrive, you order was sent and collected by Royal mail on 13th of January 2025. The parcel should be with you by end of this week. We appreciate your patience.
We understand this is frustrating, and we sincerely apologize for the inconvenience. Unfortunately looks like your order is experiencing a delay due to the busy Christmas period. The high volume of shipments during this time has impacted delivery times, and unfortunately, this delay is on the postal service’s side and unfortunately out of our control. Please rest assured that we are monitoring the situation, and we hope your parcel arrives soon. We appreciate your patience and understanding during this busy season.
Most international orders are sent using Royal Mail but larger heavier orders will be sent by ParcelForce. For International orders, please allow up to 10 working days.
For International orders, please allow up to 10 working days. There have been some delays with Royal mail due to busy Black Friday sale week and unfortunately that is out of our control.
For International orders, please allow up to 10 working days as stated on our website. Your order shoud arrive soon, as it was shipped 6 working days ago.
“Jeans described as W31, did not fit and when compared with other W31 jeans they were indeed significantly smaller. Item returned and photo evidence provided of being the wrong size. Rokit refused to refund return shipping costs, insisting that they were sized correctly, despite my multiple photos showing they were the wrong size.
Will not be shopping here again.”
Sorry to hear you were not happy with the sizing. We always try our utmost in accurately displaying the colours and details of our products on this site. While we do make every effort to ensure all sizes and measurements are as accurate as possible, the sizes indicated are approximations based on today's standardized clothing sizes. Please refer to our Size Guidelines.
The sizing guide we use is as follows
https://www.rokit.co.uk/pages/size-guide-care
“I’m a medium, 5’11 with size 30 waist- ordered a suit that was advertised as a medium and when it arrived it was so big I was virtually drowned in it, I looked like a toddler or smth. Then I had to pay loads of money for it to be returned.”
Hi! Thanks for your feedback! As with every other company in the UK, in the past week, we have dealt with a series of Royal Mail strike actions that affected the regular shipping process.
I've just sent you a private message to follow up on your order. For any other queries, you can contact our customer service at customercare@rokit.co.uk. Alternatively, you can use the live chat on our website
Thank you!
The Rokit team
“Item arrived damaged and not as described. Received a refund for the item only so I’m down postage that I paid for the item and to send it back! Over £6 I’m down.”
