“Jeans described as W31, did not fit and when compared with other W31 jeans they were indeed significantly smaller. Item returned and photo evidence provided of being the wrong size. Rokit refused to refund return shipping costs, insisting that they were sized correctly, despite my multiple photos showing they were the wrong size.
Will not be shopping here again.”
Sorry to hear you were not happy with the sizing. We always try our utmost in accurately displaying the colours and details of our products on this site. While we do make every effort to ensure all sizes and measurements are as accurate as possible, the sizes indicated are approximations based on today's standardized clothing sizes. Please refer to our Size Guidelines.
The sizing guide we use is as follows
https://www.rokit.co.uk/pages/size-guide-care
“I’m a medium, 5’11 with size 30 waist- ordered a suit that was advertised as a medium and when it arrived it was so big I was virtually drowned in it, I looked like a toddler or smth. Then I had to pay loads of money for it to be returned.”
Hi! Thanks for your feedback! As with every other company in the UK, in the past week, we have dealt with a series of Royal Mail strike actions that affected the regular shipping process.
I've just sent you a private message to follow up on your order. For any other queries, you can contact our customer service at customercare@rokit.co.uk. Alternatively, you can use the live chat on our website
Thank you!
The Rokit team
“Item arrived damaged and not as described. Received a refund for the item only so I’m down postage that I paid for the item and to send it back! Over £6 I’m down.”
Hi there,
We have recieved the jacket back and we do stand by its authenticity. Our checks for these items are pretty thurough, so we don't list until we are absolutely confident in the provenance of each garment.
Thanks for shopping with us, and we hope you'll give us a try again soon!
Rokit x
“Item received with tags in the bag and not attached, trousers are too small so returned and noted in the return that the tags were not originally attached. Item sent back to me and return not honoured. I have emailed a couple of times with explanation. Still no return arranged, I am aware of return policy however this was not my error.”
Hi Patricia,
Thank you for your feedback. We have investigated your order.
Please note, as mentioned in our online shipping information;
For International orders, please allow up to 10 working days. According to the parcel tracking, you should have received your order now.
“Bought some “Vintage” Ray-Ban sunglasses that were described as being in ‘Good’ condition. They arrived with bent frames and incorrect markings on the frame and lenses (for their age) meaning they were most likely fake. If I had wanted fake Ray-Bans, I would have saved myself £80 and spent the remaining £10 with the looky looky man. They would have at least had straight frames and probably better quality. Do yourself a favour and buy your vintage gear from somewhere that knows what they’re talking about. I only wish I had looked at other peoples reviews before buying. I would have saved myself the hassle.”
“Sent the wrong sized garment that was ordered so returned it. States in their returns policy that if they make the mistake then they will stand the postage. They only reimbursed the garments cost leaving me to stand two lots of postage. Leaving me the best part of £8 out of pocket for nothing. Sent an email querying this and still waiting. Avoid.”
“Shirt was not xl as described also was repaired with patch which wasn't mentioned in description. Disappointed to be refunded ex postage in those circumstances.”
“I have ordered TWO socks but only received one pair.
I have contacted you both by email and through instagram but did not hear back.
Will you just send me the missing socks, please
Order (#6096)”
“Unfortunately Rokit wrongly labelled the shirt I brought as a father's day gift as large when it was actually small so I will now have to waste part of my day returning this item.Very disappointed .”
“Hello, so in the shop it put the aize was a 5 but its a 7.5 which is a 4.5. They r small and its such a big mistake because i want my money back from the shipment aswell”
“Bought a vintage Michael Kors bag via the website, paid extra for next day delivery. The bag arrived with a large rip that was not shown on website. Tried corresponding with their customer service, who sent a standard return/refund email and didn't bother to follow up when I told them I was a tourist visiting and couldn't use that option. The bag was a gift for my mom too so...”
We are so sorry to hear about your experience — thank you for bringing it to our attention. As mentioned by our customer service, we would be happy to issue a full refund. You can return your item from any country in the world.
