Thank you so much for your fantastic review. We're delighted to hear that you found the collection process quick and easy, and that you're happy with the quality of your purchase. We can't wait to welcome you back for more vintage treasures!
We’re sorry to hear about the issues with your order. We strive to provide accurate product representations, and it’s disappointing to learn that we fell short in this case. Your feedback is invaluable to us and will help us improve. If you would like assistance, please reach out to us at customercare@rokit.co.uk.
“Just to say excellent service from Rokit. I've bought items from them for several years now and not once have I been let down. The item was in superb condition and was delivered the day after I ordered it. Enough said!!”
Thank you for your wonderful review! We're delighted to hear you've consistently had a great experience with us. We're looking forward to serving you again!
Sorry to hear your order hasn’t arrived yet. It was sent via Royal Mail on May 19th.
International shipping can take up to 10 working days, but if there’s still no update, contact us at customercare@rokit.co.uk and we’ll look into it.
We’re really sorry your order hasn’t arrived yet. It was sent out on time, but Royal Mail delays are unfortunately out of our hands. Please contact customercare@rokit.co.uk, and we’ll do our best to sort it out for you.
Sorry to hear your order hasn't arrived yet! Your order was dispatched a few days ago, but it looks like Royal Mail is currently experiencing delays beyond our control. Please email customercare@rokit.co.uk, and we’ll be happy to help further.
“I think it was really good quality clothing for being vintage, nice and clean and I loved the tags so that if I wasn't completely happy I could return it, I've bought from other vintage retailers and got a jumper with someone's hair still stuck to it 🤮 so this is a game changing website”
We're very sorry to hear that you haven't received your order yet! I've checked your tracking information and it appears your order is being held at customs in the destination country. Please reach out via our customer care email if you don't have access to your tracking information - customercare@rokit.co.uk
“Great T shirt, beautiful material and good quality - thank you! I couldn’t get the size chart to load so had to guess at S as it was men’s I believe, this was just right for size 12 / 14”
Thank you. We're thrilled you loved the T-shirt and found the material to your liking. We appreciate your feedback on the sizing and are glad it worked out perfectly for you!
Thank you for your feedback. We’re sorry to hear that the item didn’t match your expectations. Our goal is to provide accurate descriptions, and we appreciate you bringing this to our attention. If you have any further questions or need assistance, please feel free to reach out to our customer care team at customercare@rokit.co.uk. We’re here to help.
“Great website and great company. The customer service team was on it and wrote a note for the person I was buying a gift for so if that's not great service!”
