Sorry to hear your order hasn’t arrived yet. It was sent via Royal Mail on May 19th.
International shipping can take up to 10 working days, but if there’s still no update, contact us at customercare@rokit.co.uk and we’ll look into it.
Sorry to hear your order hasn't arrived yet! Your order was dispatched a few days ago, but it looks like Royal Mail is currently experiencing delays beyond our control. Please email customercare@rokit.co.uk, and we’ll be happy to help further.
Thank you for your feedback. We’re sorry to hear that the item didn’t match your expectations. Our goal is to provide accurate descriptions, and we appreciate you bringing this to our attention. If you have any further questions or need assistance, please feel free to reach out to our customer care team at customercare@rokit.co.uk. We’re here to help.
“Hi Rokit! The jacket was good quality and nice but the shape of it doesn't look good on me for some reason, I already request a return 5 days ago and I didn't hear anything from you guys, I also called and gave my details to the person I spoke with and he said that he will also sent an email.. please I want to refund the jacket and is taking so long for this step so I'm not very satisfied with the customer service at the moment.”
Sorry to hear you're not happy with the return process. Unfortunately, we noticed you've been contacting us over the weekend, and as stated on our website, customer service is available Monday to Friday. We did reach out with the return guide first thing Monday morning, and we hope everything is clear now. If you need further assistance, please feel free to contact our customer care team directly at customercare@rokit.co.uk.
Please rest assured that we are looking into the situation. Unfortunately, the postal service is currently experiencing delays that are affecting deliveries and unfortunately this is out of our control.
We completely understand your concern, and we hope your parcel arrives soon.
“Very quick sevice but shirt, although officially XXL on the label was a stretch version so more like a medium and , as such, I am sending it back. More details needed please (eg "XXL but fits like a medium")”
Hi Jon,
Thank you for sharing your feedback. We're truly sorry to hear that you were not satisfied with your order.
We’d like to clarify that we measure each item (in inches) with the garment laid flat to provide the most accurate size information possible. These measurements are listed on every product page, along with a reminder to double-check the sizing before purchasing.
Please note that vintage items may change in size due to wear and washing, and the label sizes may differ from today's standards — or sometimes, there may be no labels at all.
For the items you purchased, the measurements provided on the details of the product were:
Chest: 46 inches
Length: 30 inches
Sleeve: 25 inches
That said, we're happy to accept your return within our 30-day return policy if the item doesn't work for you.
Thank you
The Rokit Team
We are sorry you are not happy with the delivery service. Unfortunately this is out of our control as international deliveries can sometimes take longer than expected due to countries custom control.
We can see the parcel being released now from the custom and should be on its way to you soon.
“I love Rokit but the sizing was off for me this time around I’m afraid. One is marked xs which was too small and the second is marked S which was too big.”
Hi Nancy, I'm sorry to hear you weren't happy with your order! It's important to remember when shopping vintage and preloved clothing to check the measurements, as we measure each and every item that we upload. This is not only because vintage and preloved items may have stretched or shrunk from their original size, but also as sizing has changed for styles over the years and may be more fitted or oversized than what you expect them to be based on the size they are listed as. We recommend using our size guide to compare to clothing you already have if you're worried about how something fits https://www.rokit.co.uk/pages/size-guide-care
Please reach out to our customer care team if you'd like to talk to us about this more :)
