“products were fine but delivery not so good 3 orders were due to be delivered to my address driver came with 1 bag with 6 items in when I queried he said that was all he had he did come back later 1 item was missing and 1 item was incorrect you have refunded for the missing item but I have not bothered with the inorrect item as it was the same price as one ordeered”
Thank you for your review, I do apologise the order was not quite correct and an error was made. If you would please send your details so we may inform our Customer Service Dept for you to investigate this further. We will aim to put this matter right for you. Please either call us or email info@regalfish.co.uk we would appreciate it.
Kind Regards from the Regal Fish Team
“From the start of ordering to the time of delivery, everything goes smoothly. The quality of the fish is much better than what we buy from supermarkets.”
“Wasn't sure what to expect never having ordered this sort of product by mail, l was pleasantly surprised at the quality and the fish portions were of good size. Well done 👏”
“Fish has always been delivered well packed and in excellent condition. Whilst the quality has always been good I would prefer to have similar portion sizes and occasionally this has not always been the case. However, in contacting the company they have endeavoured to solve this issue”
“Good Quality fish, if a little on the expensive side. When ordering larger packs, like 1kg coley or cod for example, fish often comes as one large portion. Would prefer it made up of a number of smaller pieces suitable for individual servings.”
Thank you for your feedback and comments. We can confirm that we do also supply duo portion packs of some of the fresh fish such as Cod/Haddock already vacuum packed. We also have some frozen cod loins which come in a pack of 4 all individually frozen. We appreciate that some customers may prefer to cut the fresh fillets into the portion sizes suitable for their own meals (handy tip you can use a pair of scissors to do this which is a little easier than a knife). We aim to accommodate everyone, please feel free to mention this to our team to discuss all options that may be of interest to you. I hope this helps.
Kind regards from the Regal Fish Team
