“Have only been ordering from Regal Fish for a few months but everything purchased so far has proved to be of very good value and delicious to eat. The staff are both friendly and helpful and I can honestly recommend Regal Fish to anyone.”
“nice products - although a bit on the expensive side, they are worth it for the freashness and taste. Delivery is fine and convenient
However, they are very pushy and phone constantly to ask about ordering. I have asked them to stop as I order via their website (which is actually very easy to use) when I want things and not because they are 'delivering in the area next week'. Next time it happens number will be blocked.”
Thank you for your review, we are delighted to hear you are enjoying our products. Please accept my apologies if you have continued to receive calls from us if you have requested those to cease, this is usually actioned immediately. We offer an email only contact to our customers as a preference to keep our customers informed of our scheduled dates every 6-8 weeks. I have ensured this has now been updated on your records so we can keep you in the loop of when we are due via email only and no further calls, you may then order online at your convenience using our Regal vans when in the area or by Courier on a date of your choice. Kind Regards from the Regal Fish Team
“The fish arrives fresh, which is why I use Regal Fish. I would prefer more choice as whole fish, also more choice in the more unusual fish - but I guess economics drive this.”
“Very good quality fish delivered on time. Emails about the next delivery date come in good time, and it's iseful to be able to order online or by phone.”
“Have always had lovely fish from Regal, whether it has been fresh or frozen
I would have rated a five star, but with my delivery this time i requested it to be left with my neighbour as i knew i would not be in at the time slot. Fish was left in a cool bag, which would have been fine, however, it was on my front door mat, where anyone could have seen it. Not really impressed, especially as i had contacted your customer services to explain the situation & she told me she would inform the driver to leave with my neighbour”
Hi Pam,
Thank you so much for your feedback, and we're pleased to hear you’re enjoying our fish – whether fresh or frozen! We're sorry to hear about the issue with your recent delivery instructions and understand how disappointing it must have been to find your order left outside rather than with your neighbor as requested.
Please know that ensuring your fish stays fresh is a priority for us. All our cool bags undergo thorough testing to maintain optimal temperatures for an extended period, ensuring your fish arrives as fresh as possible, even when unexpected delivery issues occur.
Please don't hesitate to get in touch if you have any other issues on info@regalfish.co.uk.
Thanks!
The Regal Fish Team
“Good quality crab legs and crab at a reasonable price, well packaged but disappointed that it was not clear that the crab was not dressed, ie the white and brown meat was not separated as I would expect and no crab claws either.”
Thank you for your review, I am sorry to hear of your disappointment with the Dressed Crab. Please be assured our product details online states that 'our suppliers source the Crabs from the English East Coast all year round from local fishermen with inshore boats who supply only the best quality crabs that result in the most delicious crab products. They hand-pick the crab meat, mix the brown and white meat, and place them back into a cleaned shell, dressed and ready to eat, no claws just meat'. We aim to provide as much info for our customers alongside photos to assist them in choosing the products., We also have a live chat facility during our office hours (Mon-Fri 8am - 7pm) whereby our team can answer any queries there and then for an instant response. Once again I do apologise. I trust you will find the Crab very tasty and enjoy the product when you try it. If you require any further assistance please do not hesitate to contact us on 01652 662100.
Kind Regards from the Regal Fish Team
Hi There,
I can see you have unsubscribed from our email list. You should no longer be receiving our marketing emails. Please don't hesitate to get in contact regarding any further issues on info@regalfish.co.uk.
Regards,
The Regal Fish Team
“My courier delivery with Regal Fish went horribly wrong but the staff at Regal Fish were extremely helpful and dealt with it in a very courteous and helpful manner.
We are always pleased with the quality of the products and this is the first time in many years of ordering that we have had a problem.
Thank you for sorting it out!”
Hi There,
Thank you so much for your feedback! We're really sorry the delivery didn't go smoothly this time, but we're glad our team could help sort it out for you. It's great to hear you've been happy with our products over the years, and we really appreciate your understanding. If there's anything else we can do, just let us know – we're always here to help!
Thanks
The Regal Fish Team
“Recently put on a medical diet to eat more healthy.
Ordered a selection of fresh and frozen fish. Good quality
Not had all yet but what I have is nice. The delivery service was good but the frozen packs inside had defrosted and the bottom of the box was very wet.”
