“Good quality fresh fish. Nice to be able to purchase more unusual fish not readily available elsewhere, such as sword fish fillets or halibut fillets. Also enjoy the Cod or Salmon Wellingtons.
Regal Fish offer a good reliable free delivery service (on selected dates) roughly every 2 months, which is about right for my regular fish order.”
“Although the cod was excellent value , I did not expect it to be frozen in individual pieces and delivered by a courier. Having used Regal fish many times (and then having a break ) I expected it to continue with fresh cod loin in whole pieces delivered by fish man . I will know now to ring and not order on line .”
Thank you for your review, our fresh cod loins are temporarily out of stock. We are hoping they are back available very soon, you will be able to select either fresh or frozen online on the next occasion, or call us whichever you prefer. Regards The Regal Team
“Good quality, price of fresh fish is ott but not the fault of the retail. I've yet to try lobster they ready for a Christmas treat. The trout looks great as are the kippers.”
“Very impressed about the service, the packaging and delivering method. The lobsters were ok and not that impressive as it tasted like it had been frozen for a very long period and accompanied by slightly gone off taste. I wish we can have uncooked version of this product and may be the taste would be better. But thanks for a decently good service.”
Hello, thank you for your review and feedback, we are sorry to hear of your disappointment with the Lobster. We will raise this with our Customer Care Dept and get back to you soon. Delighted to hear you were happy with the service, packaging etc. Regards the Regal Fish Team
“I had the misfortune to have a courier delivered parcel of fish which had no cooling inside so arrived in not perfect condition. But give Regal Fish their do they are delivering another parcel this week plus a little more. Thank-you for looking after the customer.”
Thank you for your review, happy to be of assistance to you and glad we resolved the issue promptly for you to your satisfaction.
Kind regards the Regal Fish Team
“Delivered on time, as expected. So far, one of the lobster tails was tough and not edible. Other 3 were fine. All cooked in Sous Vide together. A bit pricy.”
Thank you for your review, we appreciate your feedback. I have sent this over to our Customer Care Dept regarding the lobster. We do apologise, we will contact you direct to offer a resolution.
Kind regards the Regal Fish Team
“Delivered on time, but they just left the box in the porch. It’s not easy for a pensioner to carry a heavy box up to the first floor where I live! They should deliver it to my front door!”
“Fish arrived unfrozen although I was told it would be frozen from the van. I was told by the driver that it had not been previously frozen.
The Haddock was nice, simply pan fried.”
“looks good ,in the freezer planning early for Christmas,
suggest having words with the courriers, package left on the door step of the wrong house!!!”
“Regal delivery is now via courier. I was hoping that orders arrived still frozen, they were but only just. They use to use their own van(s) and every thing arrived perfect. Packaging is very good, the ice packing was nearly thawed.”
Hi Mike,
We offer both our own vans and a next day courier option for our customers. I can assure you all our packaging is rigorously tested to ensure you receive the best possible quality seafood. We use specialist ice packs designed to keep your fish frozen and fresh upon arrival.
I’m sorry to hear your order arrived only just frozen this isn’t our usual standard, and we really appreciate you bringing it to our attention. I’ve passed your feedback to our logistics team so we can review this and ensure it doesn’t happen again.
Thank you for taking the time to share your experience, we truly value your feedback and your continued support.
Regards,
The Regal Fish Team
