Hi!
Most of our products/product pages online help with cooking instructions. If not please don't hesitate to get in contact with a member of our team to understand this further.
We also sell prepared fish which includes a range of butters including, seabass, salmon prawns and more!
Hope this helps
Regards,
The Regal Fish Team
“The food is excellent, I've enjoyed everything I've ordered in my last 3 shipments. However, the delivery service you use (DPD) is not good. Two out of 3 shipments have gone to the wrong address despite delivery instructions on the box asking that they deliver to Brideoake Court and not Berystead Court.”
Hi,
Thankyou for taking the time to leave us feedback. I'm sorry you felt the picture didn't reflect the product you received. I can confirm the Tart does mention the below: Oven Bake: Place onto an ovenproof dish & cook in an oven preheated to 220ºC/200°C Fan/Gas Mark 7 for approx. Twenty minutes. Once defrosted, do not refreeze.
I will pass your feedback onto the relevant teams.
Regards,
The Regal Fish Team
“Sadly wasn't happy with our order. The goods (Canadian lobster) received were frozen dated as frozen in Feb 2024 with a use by date of Feb 2926, giving us just 3 months to consume, so it felt like this offer was simply selling off old stock 😞
Thankfully the customer service was very good when I logged my concerns.”
Hi There,
Thankyou for leaving this review & I'm sorry to hear you were not happy with your order. I'm glad to hear our customer service team managed to rectify your issue & please don't hesitate to get in touch if you have any further queries.
Thanks
The Regal Fish Team
“We ordered haddock and plaice fillets which arrived on time and with excellent packing.
Whilst the haddock was excellent the plaice fillets were not as fresh as we would have liked. Whilst is was well edible it was beginning to develop a fishy smell and the orange spots had almost faded away.
Is there a day that I should order to ensure absolute freshness?”
“The cod was nice but was not as fresh as the last lot of cod we had we cooked one piece about a hour after delivery friday and we still can`t get rid of the smell now it now monday .Our son is a head chef and he smelt it and said it was`nt that fresh it should not smell when cook sorry to say”
Hi Mr Baldwin,
Thank you for taking the time to leave your feedback. We’re really sorry to hear that the cod you received on Friday didn’t meet the high standards you can expect from us. Freshness is something we take extremely seriously, and your experience certainly doesn’t reflect our usual quality.
We’d love the chance to put this right for you. If you contact our customer care team on 01652 662100 they'd be happy to try and put this right for you.
Thank you again for letting us know, we truly value your custom and hope we can restore your confidence in us.
Regards,
The Regal Fish Team
Hi,
Thanks for sharing your feedback. Our packaging has been rigorously tested to ensure your fish arrives as fresh as possible. If, for any reason, your order doesn’t meet our freshness standards, please let us know we’ll do everything we can to put things right.
Regards,
The Regal Fish Team
“Claws were very dirty on outside gave impression of lack of care. Quality of Crab was fine but big Price jump from previous supplier so No Thank you Regal Fish.”
Hi David,
Thank you for your feedback. We're sorry to hear that the appearance of the crab claws did not meet your expectations. We take quality and presentation seriously, and we’ll be reviewing this with our team to ensure better consistency in the future.
We understand your concerns regarding pricing. As a company committed to sourcing responsibly and maintaining high standards, our costs can sometimes reflect changes in the market and supply chain. However, we truly regret that this resulted in a less positive experience for you.
Regards,
The Regal Fish Team
Hi There,
We're very pleased you enjoyed our smoked fish and pate. Our packaging has been through a lot of testing to ensure our products are received in the freshest condition possible. I'm sorry to hear that it did not meet your expectations. I will pass this along to the relevant teams to discuss this further.
Regards,
The Regal Fish Team.
“Mixed experience so far .
My first order a month or so ago had excellent fresh trout fillets and sea bass fillets. However, the packs of 2 haddock/cod portions with flavoured sauce were disappointing with the fish portions differing in size and thickness, one a terrible skinny tailend with little meat on it. Service has been ok.
I made a second order on 15th January, at which time the reward points for my first order were not showing on my account. Just a kilo of fresh trout fillets this time.....not so good as the first trout fillets I received....some of the latest order were breaking up and not nice firm flesh...result of rough handling in preparation?
Delivery service has been good.”
Hi Peter,
Thank you for your feedback! We’re glad to hear you enjoyed the fresh trout and sea bass fillets in your first order, but we're sorry to learn that some of the other items didn’t meet your expectations. We understand your comments about portion consistency and fish quality—We take pride on having loyal customers who receive our premium seafood time after time. I will pass these comments on to the relevant team to inspect this further.
Regarding your reward points, we’d be happy to look into this for you. I'll pass this along to the relevant teams to sort any issues out.
Hope this helps.
Regards,
The Regal Fish Team
“Product arrived on time , well packaged and as I expected tasty , however , the price was more than I am willing to pay for a regular delivery . In addition I'm not confident that the packaging is environmentally sustainable”
Hi There,
Thankyou for your feedback. I'm so glad you enjoy our products and found our service reliable. In regards to the sustainability aspect of our packaging, our insulation is 100% Pure Wool & is a super-smart natural insulator, this is completely compostable, both at home and in an industrial composting facility. Remove the plastic outer and put the wool into your garden/bio waste bin. Our wool is washed, scoured and processed. It can go into the same waste stream as compostable film and garden waste. Our cardboard box is also 100% recyclable along with most of our plastic packaging. If you'd like any more info on this check out our FAQs on this here: https://regalfish.co.uk/qr-recycle/. Or feel free to get in contact with our friendly staff on 01652 662100.
Hope this helps!
Regards,
The Regal Fish Team.
“Regal Fish is very good but more recently the Seafood Sticks are rather tasteless and the Butterflied Prawns seem smaller. Frankly I’d rather pay more for a decent product.”
Hi Susan,
Thank you for your feedback. We're delighted to hear you enjoy Regal Fish, but we’re sorry to learn about your concerns with the Seafood Sticks and Butterflied Prawns. We pride ourselves on delivering premium quality products and are disappointed to hear you feel like we may have fallen short. Rest assured, your comments will be shared with the relevant teams for review. Maintaining high standards and ensuring customer satisfaction is our top priority, and we truly appreciate you taking the time to share your thoughts.
Regards,
The Regal Fish Team
