“Lovely fresh fish. I orered 1 kilo of fish but it came in 2 big pieces and i find it difficult to to cut into useable pieces. I prefer the skate in smaller pieces”
“Regal fish customer care were very good, i had ordered some fish to be delieverd on a saturday, but unfortunately their own vans did not cover over weekend, so went with DPD carrier.
Did not receive the items i ordered and no explanation as to why .
I did explain this on the Monday to Regal who appologised on their behalf and a full refund given .”
“Product was good but the packing unfortunate as the Salmon put on top of the Smoked Haddo e Croute, and therefore crushed the seal and damaged the pastry. Still usable, but would not risk buying again!”
“For the first time ever I had a substandard piece of cod loin yesterday. The fish was hard, didn't come away from the skin easily and lacked the usual soft texture. The other piece from the pack, which I served to my husband, was fine, soft and good to eat. This is after more than 20 years of satisfaction, so I shouldn't grumble.”
“Unfortunately, I have reduced my previous rating, haddock was lovely, but the smoking was not up to your usual high standard for some reason. No taste of the smoking was noticed, still ate my risotto because the fish was great.”
Thank you for your review, we are very sorry to hear of your disappointment with the smoked haddock on this occasion. I have reported this over to our Customer Care Team, they will be back in touch with you within 48 hours. Please accept our apologies.
Kind regards The Regal Fish Team
“Overall I am very pleased with the fish I receive from Regal fish, although I found the salmon skillets a little disappointing this time. No real consistency in size of the fillets. However the fish is still tasty.”
Thank you for your review, we are pleased to hear you are enjoying our products. Please be assured that we supply both yellow and natural (undyed) smoked haddock so our customers can choose their own personal preference. The fresh haddock is sourced from N E Atlantic ( Norwegian Sea/ Iceland/Irish Sea/ Faroes ) however the Smokehouse is located in Lowestoft and is smoked traditionally using their own 19th-century smokehouse, keeping a centuries-old tradition alive, smoking fish the traditional way in one of the last original brick-kilns to survive. We trust this assures you we pride ourselves on the quality we provide to our lovely customers. Regards from the Regal Fish Team
“Hi, Foods lovely but don't like the new delivery system. Used to be free but now chargeable via DPD, too much packaging which I don't like. Regards Rob Chalk”
Thank you for your review Mr Chalk. I have looked into this for you and I see the online order placed this time was chosen for a Courier (DPD) service option where a surcharge may apply depending on the order cost. Please be assured we continue to have no delivery charge with our own fleet of Regal vans as you are on a delivery round we cover. Please ensure you look for 'regal van delivery' in the list of dates offered and this will ensure it is free delivery for you. We hope this explains and assures you our service will still provide you with free delivery in the future. We value your custom and hope this puts your mind at rest.
Kind Regards from the Regal Fish Team
“Really nice authentic lightly smoked salmon of the quality of which you can not buy in the shops
But now becoming expensive
Dont bite the hand that feeds you !”
“These were really tasty. It's a shame I couldn't split the packet into two as I am on my own and had to eat it two days running. I would prefer more fish in separate packaging if possible. Otherwise I was really pleased with the order and will order again”
“Great communication, products always please. Just tried the Haddock en croute, found it too salty for us. The Trio of fish (haddock, cod and salmon) was delicious in a fish pie.”
