PharmacyOnline.co.uk Reviews

Name: PharmacyOnline.co.uk
Rating: 4.74

4.7 Rating 3,905 Reviews

93 %

of reviewers recommend PharmacyOnline.co.uk

4.7

Based on 3,905 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About PharmacyOnline.co.uk:

Registered UK online pharmacy & doctor service. Providing a wide range of over the counter products & prescription medicines as well as offering free online Doctor consultations for a variety of conditions.

Visit Website

Phone:

0141 952 5918

Email:

hello@pharmacyonline.co.uk

Location:

32, Welbeck Road, Glasgow
G53 7SD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item never arrived! Waste of money should have just gone to the chemist!”

Helpful Report

Posted 3 years ago

Hello, Incorrect - Marked at delivered nearly 2 weeks ago https://www3.royalmail.com/track-your-item#/tracking-results/VY447231966GB

Posted 3 years ago

“If I could give 0 stars I would. I ordered medicines with 2 days post office delivery service. Tracking number come next day, however it was not dropped to post by another 5 days. Medicines arrived week after ordering. I’m dissatisfied with service. Medicines are most likely as described, but I end up buying it through normal pharmacy anyway. Save your self a hassle and go to normal physical pharmacy.”

Helpful Report

Posted 3 years ago

Hi Agnes, We could not make it any clearer on the website Royal Mail are having major issues and for customers to use an alternate courier if the order is of an urgent nature (https://www.bbc.co.uk/news/business-55263177 its headline news) We prepare all packages the same day and these are collected by Royal Mail themselves on a daily basis.

Posted 3 years ago

“Item never arrived. AVOID this company!!!”

Helpful Report

Posted 3 years ago

Hi Nicole, We have checked your tracking information and the parcel has been marked as delivered. The parcel did arrive late, however, as we have stated on the checkout page Royal Mail have major issues at the moment and for customers to use DPD if they can. You chose to ignore this and pick the cheapest method of delivery.

Posted 3 years ago

“I still haven't received the item. I'm sure it's the post offices fault but it's over ten days late atm”

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Posted 3 years ago

“Absolutely terrible customer service. No delivery and still waiting for refund three days later.”

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Posted 3 years ago

Hi Angelique, We are sorry you feel our customer service isnt up to scratch. We have tried endlessly for all the patients affected by the Royal Mail and DPD delays, which are nationally recognised, to reach some sort of resolution. We fully understand your frustrations but we have been assured that your parcel will be delivered. Please bear with us during this difficult time. Should you have any further concerns please do not hesitate to contact us.

Posted 3 years ago

“You are lying to the people offering 48 hours delivery. I got my parcel in one week time.”

Helpful Report

Posted 3 years ago

Unfortunately we do not own Royal Mail and control their procedures for dealing with lockdowns. I'm sure you will find we dispatched the item promptly and have clearly stated at the checkout page that Royal Mail are operating at a 80% capacity with delays being inevitable.

Posted 3 years ago

“Awful. Did nothing”

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Posted 3 years ago

PharmacyOnline.co.uk is rated 4.7 based on 3,905 reviews