Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.76

4.8 Rating 1,699 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.8

Based on 1,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered the headband and matching hand warmers as a Christmas gift. Beautifully made and arrived on time. I’m sure the recipient will love these.”

Helpful Report

Posted 3 months ago

“Excellent quality cardigan. Thick and heavy real wool. Warm and cosy. Nothing to do with pale copies you find on Chinese websites, made of polyester. It may be a little expensive, but it really worths each pennies. Thank you for the quality of your ptoduct. As I live in France, the Post office asked me to pay them + 20 °/. of the total value of the pack as custom charge. It was explained why on their specific link connected to the custom office. So, I do not regret at all my purchase, although I had to pay some extra charges. (VAT)”

Pachamama Ltd 5 star review on 23rd October 2025

Helpful Report

Posted 3 months ago

“I ordered to two jumpers and cannot wait for the cold weather so I can wear them. They are warm and beautiful and well made. I've also bought some headbands and a robin bobble beanie, all very good quality and wouldn't hesitate to buy from Pachamama again.”

Helpful Report

Posted 4 months ago

“Good company to deal with. Item arrived on time”

Helpful Report

Posted 4 months ago

“A gorgeous felt cushion that's been made exquisitely. I love it.”

Helpful Report

Posted 4 months ago

“I love every piece I've bought from Pachamama! So well made and comfy”

Helpful Report

Posted 4 months ago

“beautiful jumper, very warm in these winter months, fits well, i ordered a small just becasue i do not like the baggy fit, could do with been cheaper, but now a days when things are hand made, it seems that everything has to have a massive mark up on them.”

Helpful Report

Posted 4 months ago

“Absolutely gorgeous thank you”

Helpful Report

Posted 4 months ago

“. Great service.”

Helpful Report

Posted 4 months ago

“Wonderful sweater and really an eyecatcher although there was a little hole on the top. Thank you also for the kind conversation via e-mail because of some questions about shipping. Petra”

Helpful Report

Posted 4 months ago

“Great service & product.”

Helpful Report

Posted 4 months ago

“Very stylish beanies - good to look at and warm to wear.”

Helpful Report

Posted 4 months ago

“Second time we have used website to purchase clothing. Placed order it was delivered in under 24 hours very happy with hoodie and hat , just like photos on site . Will use again easy to use .”

Helpful Report

Posted 4 months ago

“Amazing products, great value and speedy delivery”

Helpful Report

Posted 4 months ago

“Beautiful product, thank you, I’m very pleased with my fairisle leg warmers.”

Helpful Report

Posted 5 months ago

“I m very pleased with both my Pachamama item and Ethel outstanding customer service. The delivery was also very quick. I would highly recommend buying from Pachamama and supporting their mission.”

Helpful Report

Posted 5 months ago

“Love it! So warm”

Helpful Report

Posted 5 months ago

“Love this hat. My puppy ate the bobble off my previous one, so I bought another one.”

Helpful Report

Posted 5 months ago

“I love Pacamama hats and gloves, and so do my customers at my FairTrade stall. I am also loving the felt flowers. I have just bought two sunflowers which will be so cheery through the winter.”

Helpful Report

Posted 5 months ago

“Great service and gorgeous knitwear”

Helpful Report

Posted 5 months ago

Pachamama Ltd is rated 4.8 based on 1,699 reviews