Pachamama Ltd Reviews

Name: Pachamama Ltd
Address: 137 Greenwich High Road, Greenwich, London, London
Rating: 4.76

4.8 Rating 1,695 Reviews

93 %

of reviewers recommend Pachamama Ltd

4.8

Based on 1,695 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Pachamama Ltd 5 star review on 6th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very quick delivery.”

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Posted 3 years ago

“I have had three lovely items which I've enjoyed wearing. Another item was not so great but the cost was refunded quickly with the minimum of fuss. Buyers should make sure they know that returns are at your own expense. It does say this on the website but you may not notice it before you need to return something.”

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Posted 3 years ago

“Prompt service; good selection of items. Having to pay for returns is a disadvantage since the sizing seems a bit off”

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Posted 3 years ago

“Excellent service from Riza- present arrived from you before Christmas when I thought it wasn't. Lovely item - Sante Fe cardigan - lovely colours and very warm”

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Posted 3 years ago

“Like it. Fleece lining only goes up half height, otherwise it would be 5 stars”

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Posted 3 years ago

“The 4 sweaters are great. I ordered Large and though they are all slightly different sizes they are all large enough! When I spoke to the staff they were so very helpful.and couldn't have been nicer. I did pay for the courier service but it took over a week to get here, but it's here before Christmas so I don't really have any complaints.”

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Posted 3 years ago

“The womens hats I bought were a bit on the tight side- and I have a small head”

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Posted 3 years ago

“The legwarmer s I bought are lovely quality, but some were a bit tight for adult legs even though they were large size.”

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Posted 3 years ago

“These are wonderful, and save electricity!”

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Posted 3 years ago

“Really helpful and very quick delivery lovely product”

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Posted 3 years ago

“Beautiful designs very well knitted. Perfect for cold frosty days. Also good indoors when the thermostat is turned down a couple of degrees.”

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Posted 3 years ago

“The quality of the product is good. Delivery service good.”

Pachamama Ltd 4 star review on 6th December 2022

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Posted 3 years ago

“Lovely wool products as expected. However, its a shame that you are still using the dreaded micro plastics to attach your price labels, hooks etc.”

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Posted 3 years ago

“Happy although my keyring has come off. I'm now using it as an ornament. But I love it 😀”

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Posted 3 years ago

“Lovely product”

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Posted 3 years ago

“Products received. Not as soft as I would have expected but it seems ok in quality for now.”

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Posted 3 years ago

“Love the sheep”

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Posted 3 years ago

“The gloves are just lovely. I bought for a gift for my aunt who has been very poorly and feeling the cold. She can't say enough good things about them. Adores them, warm and snug and such beautiful colours and detail. I am very pleased. My only issue with the seller is they didn't include my note for my aunt. She had no idea who had sent it and only found buyer e mail on document in package. Many thanks”

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Posted 3 years ago

“I found the website a little tricky to negotiate to make an order. Once I'd managed that the order came in good time, delivered to a separate address as requested and I'm very pleased with the cardigan.”

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Posted 3 years ago

“I love the pachamama beanies and other knitted items. Great quality, fantastic designs. The only trouble is that recently the newer designs - puffins, pigs, etc seem to be tighter and smaller, and compared to older hats, not made of such thick wool either. The designs are truly stunning, but the hats are no longer lovely thick and stretchy, covering ears and capable of being pulled down in wild weather. They appear to be 'fashion' hats and I think it is a pity as they are then less functional. Also, having to pay return postage on a hat one expected would fit but which is so small and tight it would only fit a child means pachamama lose a star in this review and I am more hesitant about buying with them online now.”

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Posted 4 years ago

Pachamama Ltd is rated 4.8 based on 1,695 reviews