Oskoe Reviews

Name: Oskoe
Rating: 4.79

4.8 Rating 293 Reviews

94 %

of reviewers recommend Oskoe

4.8

Based on 293 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Oskoe 5 star review on 25th October 2022

Anonymous

Anonymous // 01/01/2019

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“I really love this company! Their products are carefully selected, all sustainable and made in eu. Service is also great!”

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“Speedy delivery, packaged with care. Lovely teddie.”

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“I ordered some little Nanchen dolls, they arrived extremely quickly. I emailed for reassurance of their arrival after ordering because of some very sensitive personal matters. I was emailed back with a lovely message and was told they would send them out right away. In our order we had a handwritten note with some kind words. Thank you so much ❤️❤️”

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“Lovely item. Expensive but a quality investment.”

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“High quality and useful items (two happy caddy/baskets).”

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“Absolutely delighted with my purchase it is classy , quality and v sturdy”

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“Good stuff.”

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“My bag was beautiful, service was amazing. I messaged them on day 4 as not heard anything. Live chat was fab informes of Microsoft IT outage & all parcels that were to be sent out on the Friday were delayed but were to be sent out that day. Delivered next day amazing”

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“A beautiful baby dog, made out of natural materials, exactly what I needed for my grandson.”

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“Great products, excellent quality and arrived quickly and beautifully packed. Sadly had to return but process was simple and excellent customer service. Will be back.”

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“Love them! Perfect fit. Thank you!!”

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“I found Oskoe on Instagram and thought they had a really beautiful range of decorative pieces for quite a reasonable price. I ordered some bunting and a paper star mobile. The items arrived in good time and look lovely. They’re well made have a bespoke, hand made feel. A beautiful edition to our nursery”

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“thank you so much. very cute！！”

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“Thank you so much for the most amazing bag for my daughter. It is so beautifully made and just perfect.”

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“Fantastic service and communication.”

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“I did not receive the invitation!”

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Hello Inbal I'm sorry to hear you haven't received your order yet. We have been in touch by email, let us know here if you have not received them... Deliveries to Israel typically take 10-14 days. The tracking information shows your parcel is on the way to you. Please let us know if you still haven't received your order by Tuesday next week. Best wishes Oskoe Team

“Good selection of high quality products. The order was delivered quickly, well packaged with products in excellent condition.”

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“I easily ordered from Canada for delivery in Scotland. Thanks!”

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“Was really disappointed and quite shocked to receive a stained item from this brand. I’m reluctant to buy from this brand again given the lack of QA. Customer service were keen to resolve at first, but couldn’t replace item due to the rest of the line being faulty too and they wouldn't grant a refund on postage despite the inconvenience this caused of my daughter not having this present for her 3rd birthday. Such a shame as they stock a great selection of premium brands but will be looking elsewhere in future.”

Helpful Report

Hello Rachel Thank you for your review. Once again I’m really sorry you received a faulty product. This is well below the standard we expect. The issue appears to have occurred during manufacturing and we are working with our supplier to establish the cause. I’m also sorry to hear you are not happy with the previously discussed resolution to the problem. When you told us about the fault (a stain), we offered an immediate refund or a replacement to be sent once the remaining stock had been quality checked. We offered to send the replacement with a next day delivery service so that it would arrive in time for your daughter's birthday. Unfortunately when checked the next day we discovered our remaining stock was also faulty and so we could not send a replacement in time. At that point we again offered a full refund and shipping label in order that you could return the item, or a 50% refund and for you to keep the item (our understanding was that the product could be washed to resolve the issue). You accepted the 50% refund and we believed that you were content with the resolution. We subsequently refunded the agreed amount. I am disappointed that we misunderstood which is our fault entirely. If you would like to return the item for a full refund please get in touch and we will arrange that. Best wishes Stuart

“Excellent service throughout. First class product. Guaranteed to provide years of enjoyment for our grandchildren.”

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Oskoe is rated 4.8 based on 293 reviews