Oskoe Reviews

Name: Oskoe
Rating: 4.77

4.8 Rating 317 Reviews

94 %

of reviewers recommend Oskoe

4.8

Based on 317 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%

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Oskoe 5 star review on 25th October 2022

Anonymous

Anonymous // 01/01/2019

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“Good selection of high quality products. The order was delivered quickly, well packaged with products in excellent condition.”

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“I easily ordered from Canada for delivery in Scotland. Thanks!”

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“Was really disappointed and quite shocked to receive a stained item from this brand. I’m reluctant to buy from this brand again given the lack of QA. Customer service were keen to resolve at first, but couldn’t replace item due to the rest of the line being faulty too and they wouldn't grant a refund on postage despite the inconvenience this caused of my daughter not having this present for her 3rd birthday. Such a shame as they stock a great selection of premium brands but will be looking elsewhere in future.”

Helpful Report

Hello Rachel Thank you for your review. Once again I’m really sorry you received a faulty product. This is well below the standard we expect. The issue appears to have occurred during manufacturing and we are working with our supplier to establish the cause. I’m also sorry to hear you are not happy with the previously discussed resolution to the problem. When you told us about the fault (a stain), we offered an immediate refund or a replacement to be sent once the remaining stock had been quality checked. We offered to send the replacement with a next day delivery service so that it would arrive in time for your daughter's birthday. Unfortunately when checked the next day we discovered our remaining stock was also faulty and so we could not send a replacement in time. At that point we again offered a full refund and shipping label in order that you could return the item, or a 50% refund and for you to keep the item (our understanding was that the product could be washed to resolve the issue). You accepted the 50% refund and we believed that you were content with the resolution. We subsequently refunded the agreed amount. I am disappointed that we misunderstood which is our fault entirely. If you would like to return the item for a full refund please get in touch and we will arrange that. Best wishes Stuart

“Excellent service throughout. First class product. Guaranteed to provide years of enjoyment for our grandchildren.”

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“Great price for Maileg. Bought the little puppy as a first teddy for my shortly due baby. It's really cute. Arrived fast. Great service - thank you.”

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“Lovely item, arrived quickly”

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“We love the vintage look of the Bugasse car, great quality, dispatched promptly with useful courier updates. It arrived within 48 hours of ordering. Great service.”

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“Beautiful product, fantastic service as always”

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“Morning very pleased with the Order, Merry Xmas to one and All regards L Mitchell .”

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“I expected for the price of this duvet for it to actually have the duvet insert as well. It was literally the duvet cover and the pillowcase cover for the price. I think the infield should’ve been in”

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Hello Katharine Thank you for taking the time to leave a review. I am very sorry to hear you are not satisfied with your purchase. We try hard to ensure all our products are of excellent quality and value. Please do get in touch by email (helpful@oskoe.com) or using our website chat if you would like to return the items. Best wishes Stuart

“Always a favourite place to shop for the most beautiful and timeless children’s toys. Thank you again :) x”

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“Really pleased with all the products and quick delivery”

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“I had to email the company in order to have any notification of the process of the order, but after that all went very smooth, really like the product and no plastic on the packaging was great”

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“Gorgeous independent with a wonderful selection, always my first call for my little boy, who is inevitably delighted with what Georgie has on offer.”

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“The service was swift and efficient, products were carefully packaged and everything ordered was as expected and delightful.”

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“The customer service in Oskoe was outstanding, and the products are exactly what I was looking for. I was so pleased with the service I received from this business. They went above and beyond. Thank you.”

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“I was very pleased with my purchase of 2 Maileg tricycles. They arrived in perfect condition and in good time, and in just the right amount of eco friendly packaging.”

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“Good discount in sale, excellent communication and quick delivery. Lovely product.”