Oskoe Reviews

Name: Oskoe
Rating: 4.76

4.8 Rating 320 Reviews

93 %

of reviewers recommend Oskoe

4.8

Based on 320 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	100%

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Oskoe 5 star review on 25th October 2022

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Long delivery and poor quality”

Helpful Report

Hello Snezhana I am sorry you are unhappy with the product and service received. If you'd like to return your order please contact helpful@oskoe.com with your order number and we will arrange that. Best wishes Georgie

“I did not receive the invitation!”

Helpful Report

Hello Inbal I'm sorry to hear you haven't received your order yet. We have been in touch by email, let us know here if you have not received them... Deliveries to Israel typically take 10-14 days. The tracking information shows your parcel is on the way to you. Please let us know if you still haven't received your order by Tuesday next week. Best wishes Oskoe Team

“Was really disappointed and quite shocked to receive a stained item from this brand. I’m reluctant to buy from this brand again given the lack of QA. Customer service were keen to resolve at first, but couldn’t replace item due to the rest of the line being faulty too and they wouldn't grant a refund on postage despite the inconvenience this caused of my daughter not having this present for her 3rd birthday. Such a shame as they stock a great selection of premium brands but will be looking elsewhere in future.”

Helpful Report

Hello Rachel Thank you for your review. Once again I’m really sorry you received a faulty product. This is well below the standard we expect. The issue appears to have occurred during manufacturing and we are working with our supplier to establish the cause. I’m also sorry to hear you are not happy with the previously discussed resolution to the problem. When you told us about the fault (a stain), we offered an immediate refund or a replacement to be sent once the remaining stock had been quality checked. We offered to send the replacement with a next day delivery service so that it would arrive in time for your daughter's birthday. Unfortunately when checked the next day we discovered our remaining stock was also faulty and so we could not send a replacement in time. At that point we again offered a full refund and shipping label in order that you could return the item, or a 50% refund and for you to keep the item (our understanding was that the product could be washed to resolve the issue). You accepted the 50% refund and we believed that you were content with the resolution. We subsequently refunded the agreed amount. I am disappointed that we misunderstood which is our fault entirely. If you would like to return the item for a full refund please get in touch and we will arrange that. Best wishes Stuart

“I had to pay extra and the toys I already purchase were out of stock”

Helpful Report

“Wrong order received Requested them to resend the correct item. Unfortunately was told it’s now out of stock Gave me alternative option or to wait weeks for the item to be restocked. I requested for alternative (even when that’s not what I was wanting) Since then no replies to my email. I will let PayPal know and try get my money back. Poor service unfortunately!”

Helpful Report

Hello Zalihe Firstly please let me apologise again for our mistake, we sent the wrong item. This caused a great deal of disappointment, and was entirely our fault. You contacted us on Saturday to inform us about the error. We apologised and explained we would get back to you with a solution once our warehouse opened on Monday. Unfortunately the original was out of stock which compounded the problem. We agreed an alternative item as replacement on Monday. We dispatched the replacement yesterday, Tuesday. I am sorry we were not able to resolve the problem more quickly. If you would like a refund please return the relevant items using the return label enclosed with the replacement. Again, I am really sorry we got this wrong and we’re unable to resolve the situation satisfactorily. Best wishes Georgie

“Very very bad experience!!! After writing the address so many times ots written wrong address and its very far away that they asked me to pay extra 100£ for the customs alone!!!!”

Helpful Report

Hello Narmine I am so sorry you have not yet received your order. It was sent to the exact address you provided. The parcel is currently with FedEx at a depot in Israel and we will contact them to establish what the problem is. Apologies again for the inconvenience, we will be in contact by email as soon as we have an update. Best wishes Oskoe

“Oskoe sent the incorrect product - first birthday ruined - thank you”

Helpful Report

Hello Julia I'm so very sorry you received the wrong product and for the disappointment caused, this was our mistake. The correct item is now on the way to you. Best wishes Oskoe

“Hi I’ve still not received the item”

Helpful Report

Hello Tracey, thank you for letting us know that you haven't received your order. It looks like your order was delivered on Friday. Someone will be in touch to assist. Best wishes, Georgie

“Have not received order yet which is ridiculous at this stage”

Helpful Report

Hello Marie, I'm sorry to hear your order hasn't arrived, it was dispatched on 2nd September and you should certainly have received it by now. I will investigate and get back to you by email. Best wishes, Georgie

Oskoe is rated 4.8 based on 320 reviews