“I paid for next day delivery as it was an urgent order and still didn't recoeve them up untill over a week after ordering !!! It's caused me nothing but stress and not even a reply to my email sent”
Hi Stewart,
Thank you for taking the time to leave a review.
I have taken a look at your order and it was delivered the following day using Royal Mail Special Delivery, signed and photographed.
Please contact our customer support team at info@mypharmacy.co.uk if you have any further queries or would like to provide further information about your order.
Kind regards,
My Pharmacy
“Trying to return medicne as they sent wrong item, . Nobody responding to my email. Would be great to have some form of contact when they do errors like this. Email clearly isn't being checked or I am being ignored.”
Hi Nurjuma,
Thank you for taking the time to leave a review and provide feedback.
You placed an order using one of our generic product pages, meaning that whichever brand is currently stocked is sent out.
If a specific brand/flavour is required, a request needs to be placed in the order notes section during checkout. The product page also has a disclaimer under the medication image that brands may vary and to please make us aware of any specific requests.
As we didn’t receive any instructions with your order, the available stock at the time was sent out.
Kind regards,
My Pharmacy
“Received an email to confirm my item was out for delivery, then received an email from Royal Mail that the item had been returned to sender. After sending 6 emails I finally got a response saying it was a technical error ????? Finally received my item this morning, don’t see why I should have had to foot the cost for tracked delivery !”
Hi, Emma
Having looked at your recent order with MyPharmacy, the parcel was delivered on 30/07, the day after dispatch. We also have not received any emails from yourself regarding this. Can you please double check that you have reviewed the correct company regarding this and amend your review accordingly? It would be much appreciated.
Kind regards,
MyPharmacy
“Havn't received product yet. I was out when Royal Mail tried to deliver, was certainly in the second occasion and their depot collection has inconvenient opening hours.
Would you please arrange for its return and refund the product price and unfulfilled cost of postage expedition.,”
Hi Louis,
You've selected a signed for service and a guaranteed next day delivery by 1pm. Delivery has been attempted 4 times since it was dispatched by us.
Please see the link we sent via private message to rearrange your delivery and choose an appropriate day
Additionally, any medication returned to us must be destroyed in accordance with regulations, so we’re unable to offer a refund for the product or postage in this case.
If you have any further questions, please contact our customer support team at info@mypharmacy.co.uk.
Kind regards,
My Pharmacy
Hi Andrew,
We're sorry to hear that you didn't receive the correct item. If you could please send an image of what you have received to our customer support team at info@mypharmacy.co.uk. Once we’ve reviewed it, we’ll do our best to resolve the issue as quickly as possible.
Kind regards,
My Pharmacy
Posted 4 months ago
Hi Andrew,
After further correspondence from yourself, we can confirm that the item you received was the correct product you ordered. If you double-check your invoice, you'll see that the branded product was selected at the time of purchase.
As such, we dispatched the exact item that was requested. We would not substitute it with the generic version of the product, as this is listed separately on our website and must be ordered individually.
We kindly ask that you consider amending your review to reflect this, as the correct item was sent out in accordance with your order.
Kind regards,
My Pharmacy
Hi Nathian,
Thank you for bringing this to our attention.
I've been made aware that you've already spoken to one of our customer support representatives and you've reached a conclusion you are happy with.
We are sorry that your original order did not reach you and was lost in transit with Royal Mail. We've been in contact with Royal Mail and have started the claim process. Once this process is complete, we can issue you a refund for your original order. Meanwhile, your replacement order has been approved by our prescribers and is currently awaiting dispatch.
If you have any further questions, please contact our customer support team (info@mypharmacy.co.uk) and we'll help you out as best we can.
Kind regards,
My Pharmacy
Hi there,
Thank you for bringing this to our attention.
I've taken a look at your order and it was marked as successfully delivered the day after it was dispatched, via your Royal Mail tracking link. We have received no other correspondence from yourself since your order was placed, over 14 days ago, making this review the first time we’re hearing of the issue.
Royal Mail has provided a delivery photo—if the image shown does not match your address or property, please reach out to our customer support team at info@mypharmacy.co.uk with your order number as reference, and we’ll do our best to assist you.
Kind regards,
My Pharmacy
“Would not use again as product purchases were over twice the cost of buying from a high street shop. Only found out after a family member told me I had been ripped off.”
Hi Vadym,
Thank you for bringing this to our attention. We’re very sorry that you received the wrong product. We've reviewed your order and have now sent the correct product, which has been successfully delivered.
If you have any further issues or questions, please contact our customer support team (info@mypharmacy.co.uk).
Kind regards,
My Pharmacy
Hi there,
All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and brands may vary. If you contact us and request a specific brand before dispatch, we will happily accomodate and order in the brand that was requested.
Kind regards,
My Pharmacy
“I ordered a medicine , but I have not recieved it yet after 9 days. I have written mails and I was told to wait until the response comes from Royal Mail. It is extremely delayed.”
Hi there,
Thank you for bringing this to our attention. One of our support representatives have already contacted you regarding your address and that we have started the claim process with our courier. Once this process has been completed, your order can either be resent or a full refund will be issued, pending your choice.
Kind regards,
My Pharmacy
“Order refused for no valid reason. Given that it was accepted without issue from another (and trust me, this was not for anything special at all), the refusal therefore had little sense behind it but just created extra work for me, sadly for them it also shows that other pharmacies that are lower down the Google results can be cheaper too”
Hi there,
I've reviewed your account history and found no record of any orders being refused by our team. Could you double-check that this review is for the correct company? If you need further clarification, please reach out to our customer support team at info@mypharmacy.co.uk.
Kind regards,
My Pharmacy
“Paid extortionate extra cost for next day delivery.
Didn't recieve until following day
Would not refund or partially refund.
Just kept telling me to look at there T/C's
Would not use them again .”
Hi David,
Thank you taking the time to leave a review and provide feedback.
It appears that a delay occurred at one of DPD's sorting depots. Please know that we dispatched your order on the same day it was placed, and any delay was due to DPD, not our service. Once a parcel leaves our premises, delivery times are managed by the external courier, which is beyond our control.
Kind regards,
My Pharmacy
Hi Ndidiamaka,
Thank you for taking the time to leave a review.
Please contact our customer support team (info@mypharmacy.co.uk) and include your order number as reference, they'll take a look at this and try to resolve the issue.
Kind regards,
My Pharmacy
Hi John,
Are you certain you've posted this review to the correct company? I can see that you placed an order with us in February, however the order was not refused. It was completed and delivered successfully.
If you have any problems or queries, contact our customer support team (info@mypharmacy.co.uk) and they'll be happy to help.
Kind regards,
My Pharmacy
