“So I paid double the amount for some medicated eye drops as the postage for next day delivery was about £9. Only the package didn't arrive the next day......or the day after that. So basically been scammed out of money. Don't use this service if you're needing next day delivery!!! I won't ever use this service ever again!”
Hi Alex,
Thank you for the feedback.
Unfortunately, it looks like your order was missed by our processing team and should have been dispatched on Monday, instead of Tuesday.
Please contact our customer support team and include your order number at the following for further correspondence relating to this issue:
info@mypharmacy.co.uk
01254 882800
Kind Regards,
My Pharmacy
“Ordered tablets for my goat as I couldn’t get a doctors appointment, still waiting to receive as some reason Royal Mail can’t fit a tiny box through my letter box, will definitely never use again”
Dear Spencer.
The box of medication is relatively small however there is additional packaging to ensure the product is not damaged in transit. We use the smallest box possible and the vast majority of the time the box can be posted.
We have no control over the size of letter boxes or the individual courier delivering the parcel. We have tracked your parcel and is awaiting your decision to have it delivered at a more convenient time.
kind regards
My pharmacy
“I bought my allergy tablets on here.
During checkout I intentionally clicked not to go for the default 1st class £5.99 next day shipping cos it was not urgent and cos I purchased an item that was only £3.69 so I clicked on 2nd class at £3.99 and I very clearly remembered doing this.
However I found out after I had checked out that the website defaulted my delivery method back to 1st class £5.99.
As you I can imagine I was livid but there was nothing to be done. What made it worse is that the item was not delivered until 3 working days later.
Very dodgy and I will not be purchasing anything from here again.”
Dear Tolulola
Thank you for your feedback. The postage is selected on checkout by the customer and can be amended at any time. The difference between 1st class and 2nd class is £1.
The order was placed on 22/08/23 and delivered on 24/08/23 well within the accepted time frame for 1st class postage.
kind regards
My Pharmacy
Hi Lisa,
Unfortunately, it looks like Royal Mail lost your parcel during transit. A new parcel has been sent out and should be with you soon. If you have any further issues, please do not hesitate to contact our customer support team who are always happy to help out.
Kind regards,
My Pharmacy
“They allowed me to pay for next day shipping when it wasn’t actually available then refused to give me back the £12 I spent on shipping, ordered in the Thursday and didn’t revive till the Monday, product was fine but customer service was awful.”
Hi Michael,
Your order was placed at 6:08 pm Thursday, the 3rd August, after we had closed for the day. It was then dispatched the next morning, Friday with the delivery option you had selected, DPD signed NEXT DAY 12pm.
Before checkout, each postage option has additional information underneath. The postage option you selected states the following - Delivered by 12pm - If ordered before 3 pm (Excludes Weekends & Hols). Therefore your order was delivered within the given timeframe.
Kind regards,
My Pharmacy
Hi there,
Your order was for a generic medicine. All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and that brands may vary. If you contact us and request a specific brand, we will happily accommodate and order in the brand that has been requested.
Unfortunately, we did not receive any communication from you regarding a specific brand, so the stock we had was sent out.
Kind regards,
My Pharmacy
“I’ve ordered item from specific company PINEWOOD. I received the cheep version of product CIPLA. There is £3 differences between them two products. When I called the stuff was rude and say it shows on web about that. So why putting picture and description of item that people want to purchase and receiving cheep sh**!! Very disappointed. Please be warned !!!’”
Hi there,
All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and that brands may vary. If you contact us and request a specific brand, we will happily accommodate and order in the brand that has been requested.
Unfortunately, we did not receive any communication from you regarding a specific brand, so the stock we had was sent out.
Kind regards,
My Pharmacy
Hi Lee,
First and foremost, we want to extend our sincerest apologies for any inconvenience our review requests may have caused you. Our intention is never to come across as needy or annoying, and we deeply regret if our emails have seemed spammy.
As a company, we value all feedback from our customers, regardless of the purchase size, as it helps us understand how we can continually improve our products and services. If you would like to be removed from our email list or if there is anything else we can assist you with, please do not hesitate to reach out to our customer support team at info@mypharmacy.co.uk.
Once again, I apologize for any inconvenience caused, and I want to thank you for taking the time to share your thoughts with us.
Kind regards,
My Pharmacy
Hi Paul,
I've taken a look at your tracking information and your order is ready for delivery today. We aren't sure why there was a delay in delivery.
Royal Mail claim that the aim of their 1st Class post is 24 hours, but it is not guaranteed. We hope you understand that we dispatched your order the same day it was placed, and once it's in the couriers hands it's out of our control.
If you do not recieve your parcel today, please contact our customer support team and we'll elevate this issue further with Royal Mail.
Kind regards,
My Pharmacy
“You don't get what you order they send substitutes out and then try telling you the packaging has altered or been updated, I personally would never order from my pharmacy again. Do Not trust.”
Hi there,
Thank you for the feedback.
We apologize for the inconvenience you experienced with your recent order. It looks like there was miscommunication between our pharmacist and the customer support team, and a substitute was sent out when you had specifically requested no substitutes. We acknowledge that our pharmacist and customer support team should have been on the same page regarding your preference. This discrepancy was an oversight on our part, and we take full responsibility for the error. We are currently reviewing our internal communication processes to ensure this type of miscommunication does not occur in the future.
Regarding the product itself, we would like to provide some additional information. The original Clinitas Carbomer has been unavailable for an extended period of time. As a result, we made the decision to update our product page to reflect the availability of Clinitas Hydrate, which contains the same active ingredient as Clinitas Carbomer. Our intention was to offer you an alternative that could effectively address your needs.
We would like to offer you a full refund for your order. We believe this is the fairest course of action to rectify the situation. We will ensure that you are reimbursed for the entire amount paid for the order, including any applicable shipping charges. Please allow up to 5 working days for this to process into your account.
Once again, we deeply apologize for the inconvenience and frustration caused.
Kind regards,
My Pharmacy
“I ordered 1 item ( by rule I can't have more then 1 a delivery???)
after several try I managed to finish the order : £3.50 plus delivery ( I choose the cheapest)
The result is that I got 1 box with 4 bottles delivered by the postman and they took £ 11 plus £11 plus £ 3.50 from my bank account.
ALL IN ALL I PAID £ 25.50, MEANING THAT MY ORDER OF 1 ITEM HAS BEEN DOUBLED 4 TIMES AND I STILL DO NOT KNOW WHERE THE LAST £3.50 ARE COMING FROM.”
Hi Sylvia,
Your order history indicates you placed two orders. Each order contained 2 bottles of the medicine requested, meaning a total of 4 bottles were ordered.
You paid twice for shipping because you placed two separate orders. Upon noticing this, we refunded one of your postage charges on the day you placed the orders, and sent both orders out in a single box.
Kind regards,
My Pharmacy
“I found the product (Vit D 2000) and the price was a little over average. I paid for fastest delivery but delivery delayed and no refund. When product arrived it was 20,000 UI instead of 2,000 UI. Lucky I checked as you can OD on Vit D - not good for the body. I left message Saturday asking for my product and return label. I am still waiting for a response. I now have to order elsewhere as I'm out of meds. Not impressed so far obviously.”
“Price is competitive but other than that I am not happy. I have received wrong products. No refund or no exchang accepted . I guess what you pay what you get. Not recommend and will not return to my pharmacy”
Hi there,
Thank you for the feedback.
Looking at your order the medicine you ordered is generic.
All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and that brands may vary. If you contact us and request a specific brand, we will happily accommodate and order in the brand that has been requested.
Unfortunately, we did not receive any communication from you regarding a specific brand, so the stock we had was sent out.
Kind regards,
My Pharmacy
Hi there,
Thank you for reaching out to us regarding the missing items from your recent order. We sincerely apologize for any inconvenience this may have caused, and we understand your frustration.
Please email us - info@mypharmacy.co.uk and describe what is missing from your order. Our customer support team will be able to provide further assistance.
Kind regards,
My Pharmacy
Hi Samuel,
Please check your tracking information. Royal Mail has left an image of your parcel in your selected safeplace.
If you need help finding your tracking information, please contact our customer support team via email - info@mypharmacy.co.uk
Kind regards,
My Pharmacy
Hi Zin,
Unfortunately, it looks like Royal Mail may have lost your parcel during transit. We are in the process of contacting Royal Mail to see what went wrong.
In the meantime, a full refund has been issued. Please allow up to 3-5 working days before this appears in account.
Kind regards,
My Pharmacy
Hi David,
Royal Mail has attempted to deliver your parcel but the address was inaccessible. This can be due to locked communal entrances, bad weather, health and safety issues or road closures. Royal Mail will hold on to the item until they are given instructions on what to do next.
Please see your tracking information and select the "update delivery options" button at the top. If you cannot find your tracking information, a link will be sent shortly to your email address.
Kind regards,
My Pharmacy
Hi Victoria,
It looks like DPD have attempted to deliver multiple times but they have had no answer, and it is now on its way back to us. Once the parcel has been confirmed back at our shop, we will be able to send it back out to you provided that you agree to pay for the cost of postage.
Kind regards,
My Pharmacy
Hi Adrian,
Unfortunately, it looks like Royal Mail has either lost your parcel or it has suffered a delay. We are in the process of contacting Royal Mail to see what has gone wrong and we will update you as soon as possible.
Kind regards,
My Pharmacy
Hi Patricia,
Looking at your tracking information, your parcel was delivered on Wednesday, 10th May.
Please contact our customer support team for further information -
Email - info@mypharmacy.co.uk
Phone: 01254 882800
Kind regards,
My Pharmacy
