“I did not receive my order. I’ve tried to reach out through email and got no answer. Very poor customer service. Just terrible. Would not recommend to a single soul.”
Hi Raghda,
We understand your frustration and have made contact with DPD regarding your parcel. They are currently investigating what happened during delivery. We'll be in touch once their investigation is completed, please keep an eye out for contact from us via email.
Kind regards,
My Pharmacy
Hi Betty,
Apologies regarding your recent order. Please can you contact our customer support team via email - info@mypharmacy.co.uk - and include a photograph of the products and parcel you received, with your order number as reference.
Kind regards,
My Pharmacy
Hi Stephen,
I'm sorry to hear that your order did not contain the correct product. We strive to ensure that every customer receives exactly what they've ordered. Please accept our sincerest apologies for any inconvenience this may have caused you.
We would appreciate the opportunity to rectify this situation. Could you please reach out to our customer service team (info@mypharmacy.co.uk) with your order details? We'll do everything we can to make this right, whether that involves sending you the correct item or offering a different resolution that meets your satisfaction. Thank you for bringing this to our attention, and we look forward to resolving this issue for you promptly.
Kind regards,
My Pharmacy
Hi Joanne,
We are sorry to hear that your parcel hasn't turned up. Your order was dispatched the day after your order was placed via Royal Mail 2nd Class. Looking at your tracking information, it looks like Royal Mail may have lost your parcel during transit.
One of our customer service reps will be in touch with you regarding the next steps we can take via email.
Kind regards,
My Pharmacy
Hi Richard,
After Royal Mail attempted delivery twice, you requested your parcel to be dropped off at a collection point, which is either a Post Office branch or Royal Mail Customer Service Point.
If this wasn't you who requested this, please contact our customer support team with your order number as reference -
Email: info@mypharmacy.co.uk
Phone: 01254 882800
Kind regards,
My Pharmacy
Hi there,
Looking at your tracking information your parcel was delivered 03/01/2024. Please contact our customer support team if you did not receive this via email - info@mypharmacy.co.uk with your order number as reference.
Kind regards,
My Pharmacy
“Unfortunately I have not had a good experience with My Pharmacy. The product I ordered was delivered to the wrong address and though I have emailed you to ask for assistance, I have not heard anything back to my last email. I have now had to order my tablets from a different online pharmacy.”
Hi Rhiannon,
The parcel was dispatched to the address provided on checkout and royalmails tracking indicates it was delivered to the correct address.
As per your request we have asked to Royal Mail to investigate.
We are currently awaiting an answer from Royal Mails investigation results, which can take up to 30 days. However, they typically finish faster than this and we will provide you with an update once it has been completed.
Kind regards,
My Pharmacy
“Ordered paracetamol but was sent calpol which I could have purchased in any shop.
Filled in a message to say I wasn't happy but am still waiting for a response.”
Hi Lynne,
All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and brands may vary. If you contact us and request a specific brand, we will happily accomodate and order in the brand that has been requested. If no brand has been requested when ordering, we send out what we have in stock.
Kind regards,
My Pharmacy
“I purchased Excilor nail fungus treatment recently. There was no liquid in the "pen". It was completely dry. I have emailed Mypharmacy but as yet, no reply. At £23 for this product, I am not happy, and I am considering going elsewhere. Since I wrote, I have bought a similar product from Tesco Pharmacy and this is working great. Refund please.”
Hi Ray,
One of my colleagues has informed me they have sent you a returns label for the faulty pen. Once the pen has been received on our end, we'll be able to issue a full refund for your order.
Kind regards,
My Pharmacy
Hi Raymond,
Looking at your order number, you selected the Royal Mail Second Class delivery option. This option has an estimated delivey time of 2-5 working days.
Looking at your tracking information your order was delivered within the timeframe provided above.
Please contact us via email - info@mypharmacy.co.uk - if this is not the case.
Kind regards,
My Pharmacy
Hi there,
Having a look at your order indicates you provided the wrong shipping address. The shipping address provided by the customer is automatically generated onto our postage labels. The customer is ultimately responsible for providing the correct shipping address upon ordering unless we have been contacted before dispatch that the address is wrong and needs changing.
We have since dispatched a replacement order and according to your tracking information, it has been successfully collected.
Kind regards,
My Pharmacy
Hi Louise,
Please take a look at your tracking information. Royal Mail have marked your parcel as delivered and have left a photograph of the delivery location.
I'll have the tracking link sent to your accounts email address.
If you have any further questions or queries, contact us via -
Phone: 01254 882800
Email: info@mypharmacy.co.uk
Kind regards,
My Pharmacy
“Very disappointed with your service. I ordered 2 x Algesal 50g.
I received 1 of 100g
This is no good for me as it is for 2 people.
I sent an email immediately but have had NO response.
Please send me the 2 I requested and I will return the 1 of 100g .
Send a return label please
Thank you Susanne Hall”
Hi Susanne,
Apologies about sending out one 100g tube instead of the two 50g tubes requested.
We will get the two 50g tubes sent out for you ASAP with a free return label included for the 100g tube.
Kind regards,
My Pharmacy
“Placed an order but did not notice that the pack size was 28 and not 100 as I thought so ended up paying for the same for 28 as 100 on another site! Impossible to cancel because automatically locked out of site. Absolute ripoff. Would’ve given no stars!”
Hi Alan,
Thank you for the feedback.
Cancelling an order requires that you contact our customer support team and request a cancellation. Once you request a cancellation, your order is immediately (as long as it has not already been dispatched) refunded.
If you have any issues or queries in the future, please contact us either by phone or email -
Phone: 01254 882800
Email: info@mypharmacy.co.uk
Kind regards,
My Pharmacy
Hi Stewart,
While we strive to provide next-day delivery for orders, it's important to note that this refers to the time it takes once the order has been dispatched, and same-day dispatch (if placed before 3 p.m.) is not always guaranteed. Various factors, such as order volume during that day, can occasionally cause delays in dispatching.
We understand your disappointment and take your feedback seriously. We'll work on making our delivery terms clearer and try to improve our dispatch speed throughout busy periods. We hope you'll give us another chance in the future.
Kind regards,
My Pharmacy
Hi Malcolm,
Balneum has recently changed the packaging for Balneum Cream. As part of the new packaging, "Intensive" is now displayed on the front of the tub.
Kind regards,
My Pharmacy
Hi Amy,
It looks like Royal Mail has attempted delivery but no one was in. Please check your tracking information to organise a redelivery date.
Kind regards,
My Pharmacy
Hi David,
Your tracking information states that your parcel was successfully delivered 26/09/2023. Please check any safe places they may have left it.
You can also go to your tracking link and view an image of the delivery location.
Please contact our customer support team via email - info@mypharmacy.co.uk - if this is still not resolved.
Kind regards,
My Pharmacy
Hi there,
I've taken a look at your tracking information and it looks like Royal Mail may have misplaced/lost your parcel. I have contacted Royal Mail and begun an investigation into the whereabouts of your parcel. Once the investigation has been completed, we'll be back in touch and a refund/replacement will be sent out.
Kind regards,
My Pharmacy
