Hi Nathian,
Thank you for bringing this to our attention.
I've been made aware that you've already spoken to one of our customer support representatives and you've reached a conclusion you are happy with.
We are sorry that your original order did not reach you and was lost in transit with Royal Mail. We've been in contact with Royal Mail and have started the claim process. Once this process is complete, we can issue you a refund for your original order. Meanwhile, your replacement order has been approved by our prescribers and is currently awaiting dispatch.
If you have any further questions, please contact our customer support team (info@mypharmacy.co.uk) and we'll help you out as best we can.
Kind regards,
My Pharmacy
Hi Jayne,
Your most recent order with us was refunded because we can only supply one box of the medication you ordered every 28 days. You had previously ordered a box 5 days before the one that was refunded. An email explanation was sent, as well as a refund notification.
If you have any questions regarding the refund or the cancellation of your order, please contact our customer support team (info@mypharmacy.co.uk) and we should reply as soon as possible.
Kind regards,
My Pharmacy
