“I ordered on Saturday and paid £8.99 for a special delivery ( sing parcel next day before 1pm ) and only received it on Tuesday next week.
It’s good that I received it on Tuesday, otherwise this parcel would have been sent back and I would have ever received it since I flew away on Wednesday. I was worried for two days”
Hi Jane,
We are closed over the weekend. Your shipping option also doesn't include Sunday deliveries, which is noted when choosing your desired shipping option.
Your order was dispatched the following Monday when we were back open and delivered the next day, Tuesday, before 1pm.
Kind regards,
My Pharmacy
“I did try to buy something from your pharmacy, but after trying many times, I could not get anywhere with the purchase. I kept putting in that I wanted Ibuprofen 400mg, as recommended by my Doctor, but when I tried to ho to checkout, it kept on asking me the same questions that I had just answered. Eventually I gVe up..”
Hi Pamela,
Thank you for the feedback.
We can see you eventually managed to place an order for your desired medication, which was sucessfully delivered using the postage option you chose.
The consultation is an important step to ensure that our customers are purchasing medication that is suitable for them. We understand that it can sometimes be unclear as to when the consultation is complete and the item can be added to your basket, particularly with P medicines. This feedback has been passed onto our web team for future improvements.
Kind regards,
My Pharmacy
“I have ordered 2 box of suppositories on Friday, have paid for the next day 1pm delivery paid an extra £8.99, and i have received my delivery on next week Tuesday.
If I know this, i would not pay an extra £8.99 i have just waste my money.”
Hi Hajnalka,
Your order was placed after 3pm, Friday, which is the cut off point for dispatching the same day. As we are closed over the weekend, your order was subsequently dispatched Monday, and delivered Tuesday.
Kind regards,
My Pharmacy
“Very disappointed…
I ordered from here as brand that was pictured was what I required but totally different brand arrived over a week after ordering them was told that they could not accept returns so now I am out of pocket
Alway read the fine print apparently”
Hi Sue
All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and brands may vary. If you contact us and request a specific brand, we will happily accomodate and order in the brand that has been requested. If no brand has been requested when ordering, we send out what we have in stock.
Kind regards,
My Pharmacy
“Sadly in my case, it was a question of premium prices for poor service. I paid a total of £43 because I needed to receive the item for the next day before going on holiday, choosing 24 hour tracked shipping. I placed the order 15 minutes before the 3pm cutoff, cutting it fine I admit (but why write it if you're not going to abide by it?)
I answered questions about existing health conditions etc, placed the order, and it sat there being 'approved by the prescribers' - only being sent out on Tuesday. I ordered it on Friday hoping to get it on Saturday.
The same item can be found elsewhere for less than £30, so I'm pretty annoyed and wouldn't use My Pharmacy again.”
Hi there,
Thank you for the feedback and apologies about the wait for your order. Our cut off times are communicated with the intention of being strictly adhered to, and it's clear we fell short in this case.
We understand your frustration of not receiving your item on time, especially after paying extra for 1st Class tracked shipping. This was an error in keeping track of our stock levels, and measures are being implemented to prevent such occurrences in the future.
Please be assured that the delay in processing your order was an unfortunate exception rather than a reflection of our usual standards. We hope to see your custom again in the future.
Kind regards,
My Pharmacy
“I ordered liquid paracetamol strawberry flavoured as I've ordered before and received calpol which harps a lot more Es etc in it and was no good. Gave it to my friend as her children take it.”
Hi Coral,
All of our generic supplement product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and brands may vary. If you contact us and request a specific brand, we will happily accomodate and order in the brand that has been requested. If no brand has been requested when ordering, we send out what we have in stock.
In the case of your order, we received no communication requesting a specifed brand.
Kind regards,
My Pharmacy
“Not the hydrocortisone tube of cream I put in my basket. I received Hydrocortisone for athletes foot. However after checking the ingredients they seem the same.”
Hi there,
Please can you send an email to our customer support team - info@mypharmacy.co.uk - with a photo of the product you received and your order number as reference.
Kind regards,
My Pharmacy
“All good apart from the melatonin that I bought I think they may have been fakes I will not be using my pharmacy again I should report you to trading standards”
Hi Belinda,
I'm truly sorry to hear about your concerns regarding the melatonin you purchased from us. Ensuring the authenticity and quality of our products is paramount, and it's distressing to hear you feel you've received something that doesn't meet those standards.
However, we can assure you that this is genuine melatonin medication that contains the active ingredient melatonin at the stated dose 3 mg. It's important to note that individual responses to melatonin can vary due to factors such as sleep patterns, metabolism, and personal sensitivity.
Kind regards,
My Pharmacy
“The tablets I was sent were not the same brand that I had ordered.
I specifically wanted the brand I ordered which is why I ordered from your pharmacy.”
Hi Sheila,
All of our generic supplement product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and brands may vary. If you contact us and request a specific brand, we will happily accomodate and order in the brand that has been requested. If no brand has been requested when ordering, we send out what we have in stock.
In the case of your order, we received no communication from you asking for a specific brand.
Kind regards,
My Pharmacy
Hi Sue,
Apologies regarding your order. It looks as though there was a mix up during the packing stage and further measures have been put in place after reviewing our fulfillment process to prevent such errors from happening again in the future.
I can see my colleague has already sent out the correct order for you with a pre-paid postage label to return the incorrect product, free of charge. However, it also seems that Royal Mail have now delivered the second parcel to the wrong address.
We are currently in the process of contacting Royal Mail to see what happened, and will dispatch a 3rd parcel to get your order to you as soon as possible. Please keep an eye out for updates from us via emails.
Again, we can only apologise and understand how frustrating it can be to receive an incorrect item.
Kind regards,
My Pharmacy
“The first time I used them, all was fine and delivery excellent. However, the second time I ordered to cover any emergencies over Christmas, a month layer I was refused, so not impressed”
Hi Jane,
I understand your concern and dissapointment at being refused the medication you ordered.
It's important to note that certain medications are regulated to ensure safety and prevent potential misuse. For this reason, there are often restrictions on how frequently they can be purchased. This is particularly true for medications that might have a potential for misuse or have strict guidelines set by health authorities.
Unfortunately, your order was one of these medications and was placed too soon after your last and was rejected by our pharmacist.
Kind regards,
My Pharmacy
Hi there,
All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and that brands may vary. If you contact us and request a specific brand, we will happily accommodate and order in the brand that has been requested.
Unfortunately, we did not receive any communication from you regarding a specific brand, so the stock we had was sent out.
Kind regards,
My Pharmacy
“I ordered 2 teeth gels for the baby and they arrived the next day at 1 o'clock, this being Saturday I had to pay an extra £11 and something arrived on Monday because I paid extra for it to arrive after 2 days”
Hi Diana,
We are closed after 5 p.m. and over the weekend. Your order was placed at 11:05 p.m. on a Friday. This would not be dispatched until we were back in on Monday. Once your parcel was dispatched, it was successfully delivered the following workday before 1 p.m. at 10:52 a.m.
Kind regards,
My Pharmacy
“Sorry I never received the product. DPD delivered but not to me. Waiting on a refund. I think they delivered to THe Thatched Cottage and not the Thatched Barn and they are away”
Hi Rosalind,
Looking at your tracking information, someone called DUAA has signed for the parcel.
Please contact our customer service team via email - info@mypharmacy.co.uk - for further assistance regarding this issue.
Kind regards,
My Pharmacy
“Not processed same day and got Royal Mail scam delivery message.
Website very difficult on first occasion and still so now. Wanted to order two items but website wouldn’t let me.
Unlikely to use again because of delivery issues.”
Hi there,
Unfortunately, the product you ordered was accidentally left in stock when there wasn't any readily available on our shelves. We aim to have all orders placed before 3 p.m. sent out the same day, but because of this error and awaiting stock, yours wasn't dispatched until the following day.
In regards to the website not allowing you to place an order for two items, some of our items are limited in the amount you can order due to strict regulations. This should be visible when trying to add more than the maximum limit to your basket.
Kind regards,
My Pharmacy
Hi there,
Our intention is to always ensure the safety and well-being of our customers, and that includes a series of questions before purchasing some of our pharmacy and prescription medications. Although it can seem a little excessive, we believe this step adds a vital layer of protection for both the customer and our pharmacy.
Kind regards,
My Pharmacy
Hi there,
The order you placed was for a product that is only available in a single strength. Please contact our customer support team if you think the product you have been sent is incorrect.
Email - info@mypharmacy.co.uk
Phone - 01254 882800
Kind regards,
My Pharmacy
“Ordered Doxycycline which I know that works for me , but my pharmacy sent me Doxycycline Hydrate which I'm not sure about which completely different to what I ordered”
Hi
doxycycline comes as either
doxycycline hyclate or doxycycline hydrate. They are both doxycycline there is no difference in the active ingredient. It does not come as doxycycline on its own.
kind regards
My Pharmacy Team
“After placing the order I got an email saying my order was on hold till verification. I replied to the email right away and my order wasn’t dispatched till almost a week later. Nobody replied to my emails, probably will not order again.”
Hi there,
We can only apologise for the amount of time it took to dispatch your order and for not keeping you up to date with email responses. Unfortunately, your order was caught in a loop during processing which caused it to not be visible to the dispatch team. Once our team caught on, we dispatched it as soon as possible.
We have isolated this issue and it should not occur again for any future orders.
Kind regards,
My Pharmacy
“Availability of drugs was good. Delivery was slow. Incorrect order is still being 'looked into', and I'm still waiting over 2 weeks now for any kind of resolution.”
Hi there,
We currently cannot find any record of communication with you. Please can you contact us via email - info@mypharmacy.co.uk with further details about your issue and one of our support reps will be in touch as soon as possible.
Kind regards,
My Pharmacy
