“I purchased Excilor nail fungus treatment recently. There was no liquid in the "pen". It was completely dry. I have emailed Mypharmacy but as yet, no reply. At £23 for this product, I am not happy, and I am considering going elsewhere. Since I wrote, I have bought a similar product from Tesco Pharmacy and this is working great. Refund please.”
Hi Ray,
One of my colleagues has informed me they have sent you a returns label for the faulty pen. Once the pen has been received on our end, we'll be able to issue a full refund for your order.
Kind regards,
My Pharmacy
Hi Raymond,
Looking at your order number, you selected the Royal Mail Second Class delivery option. This option has an estimated delivey time of 2-5 working days.
Looking at your tracking information your order was delivered within the timeframe provided above.
Please contact us via email - info@mypharmacy.co.uk - if this is not the case.
Kind regards,
My Pharmacy
Hi there,
Having a look at your order indicates you provided the wrong shipping address. The shipping address provided by the customer is automatically generated onto our postage labels. The customer is ultimately responsible for providing the correct shipping address upon ordering unless we have been contacted before dispatch that the address is wrong and needs changing.
We have since dispatched a replacement order and according to your tracking information, it has been successfully collected.
Kind regards,
My Pharmacy
Hi Louise,
Please take a look at your tracking information. Royal Mail have marked your parcel as delivered and have left a photograph of the delivery location.
I'll have the tracking link sent to your accounts email address.
If you have any further questions or queries, contact us via -
Phone: 01254 882800
Email: info@mypharmacy.co.uk
Kind regards,
My Pharmacy
“Very disappointed with your service. I ordered 2 x Algesal 50g.
I received 1 of 100g
This is no good for me as it is for 2 people.
I sent an email immediately but have had NO response.
Please send me the 2 I requested and I will return the 1 of 100g .
Send a return label please
Thank you Susanne Hall”
Hi Susanne,
Apologies about sending out one 100g tube instead of the two 50g tubes requested.
We will get the two 50g tubes sent out for you ASAP with a free return label included for the 100g tube.
Kind regards,
My Pharmacy
“Placed an order but did not notice that the pack size was 28 and not 100 as I thought so ended up paying for the same for 28 as 100 on another site! Impossible to cancel because automatically locked out of site. Absolute ripoff. Would’ve given no stars!”
Hi Alan,
Thank you for the feedback.
Cancelling an order requires that you contact our customer support team and request a cancellation. Once you request a cancellation, your order is immediately (as long as it has not already been dispatched) refunded.
If you have any issues or queries in the future, please contact us either by phone or email -
Phone: 01254 882800
Email: info@mypharmacy.co.uk
Kind regards,
My Pharmacy
Hi Stewart,
While we strive to provide next-day delivery for orders, it's important to note that this refers to the time it takes once the order has been dispatched, and same-day dispatch (if placed before 3 p.m.) is not always guaranteed. Various factors, such as order volume during that day, can occasionally cause delays in dispatching.
We understand your disappointment and take your feedback seriously. We'll work on making our delivery terms clearer and try to improve our dispatch speed throughout busy periods. We hope you'll give us another chance in the future.
Kind regards,
My Pharmacy
Hi Malcolm,
Balneum has recently changed the packaging for Balneum Cream. As part of the new packaging, "Intensive" is now displayed on the front of the tub.
Kind regards,
My Pharmacy
Hi Amy,
It looks like Royal Mail has attempted delivery but no one was in. Please check your tracking information to organise a redelivery date.
Kind regards,
My Pharmacy
Hi David,
Your tracking information states that your parcel was successfully delivered 26/09/2023. Please check any safe places they may have left it.
You can also go to your tracking link and view an image of the delivery location.
Please contact our customer support team via email - info@mypharmacy.co.uk - if this is still not resolved.
Kind regards,
My Pharmacy
Hi there,
I've taken a look at your tracking information and it looks like Royal Mail may have misplaced/lost your parcel. I have contacted Royal Mail and begun an investigation into the whereabouts of your parcel. Once the investigation has been completed, we'll be back in touch and a refund/replacement will be sent out.
Kind regards,
My Pharmacy
“So I paid double the amount for some medicated eye drops as the postage for next day delivery was about £9. Only the package didn't arrive the next day......or the day after that. So basically been scammed out of money. Don't use this service if you're needing next day delivery!!! I won't ever use this service ever again!”
Hi Alex,
Thank you for the feedback.
Unfortunately, it looks like your order was missed by our processing team and should have been dispatched on Monday, instead of Tuesday.
Please contact our customer support team and include your order number at the following for further correspondence relating to this issue:
info@mypharmacy.co.uk
01254 882800
Kind Regards,
My Pharmacy
“Ordered tablets for my goat as I couldn’t get a doctors appointment, still waiting to receive as some reason Royal Mail can’t fit a tiny box through my letter box, will definitely never use again”
Dear Spencer.
The box of medication is relatively small however there is additional packaging to ensure the product is not damaged in transit. We use the smallest box possible and the vast majority of the time the box can be posted.
We have no control over the size of letter boxes or the individual courier delivering the parcel. We have tracked your parcel and is awaiting your decision to have it delivered at a more convenient time.
kind regards
My pharmacy
“I bought my allergy tablets on here.
During checkout I intentionally clicked not to go for the default 1st class £5.99 next day shipping cos it was not urgent and cos I purchased an item that was only £3.69 so I clicked on 2nd class at £3.99 and I very clearly remembered doing this.
However I found out after I had checked out that the website defaulted my delivery method back to 1st class £5.99.
As you I can imagine I was livid but there was nothing to be done. What made it worse is that the item was not delivered until 3 working days later.
Very dodgy and I will not be purchasing anything from here again.”
Dear Tolulola
Thank you for your feedback. The postage is selected on checkout by the customer and can be amended at any time. The difference between 1st class and 2nd class is £1.
The order was placed on 22/08/23 and delivered on 24/08/23 well within the accepted time frame for 1st class postage.
kind regards
My Pharmacy
Hi Lisa,
Unfortunately, it looks like Royal Mail lost your parcel during transit. A new parcel has been sent out and should be with you soon. If you have any further issues, please do not hesitate to contact our customer support team who are always happy to help out.
Kind regards,
My Pharmacy
“They allowed me to pay for next day shipping when it wasn’t actually available then refused to give me back the £12 I spent on shipping, ordered in the Thursday and didn’t revive till the Monday, product was fine but customer service was awful.”
Hi Michael,
Your order was placed at 6:08 pm Thursday, the 3rd August, after we had closed for the day. It was then dispatched the next morning, Friday with the delivery option you had selected, DPD signed NEXT DAY 12pm.
Before checkout, each postage option has additional information underneath. The postage option you selected states the following - Delivered by 12pm - If ordered before 3 pm (Excludes Weekends & Hols). Therefore your order was delivered within the given timeframe.
Kind regards,
My Pharmacy
Hi there,
Your order was for a generic medicine. All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and that brands may vary. If you contact us and request a specific brand, we will happily accommodate and order in the brand that has been requested.
Unfortunately, we did not receive any communication from you regarding a specific brand, so the stock we had was sent out.
Kind regards,
My Pharmacy
“I’ve ordered item from specific company PINEWOOD. I received the cheep version of product CIPLA. There is £3 differences between them two products. When I called the stuff was rude and say it shows on web about that. So why putting picture and description of item that people want to purchase and receiving cheep sh**!! Very disappointed. Please be warned !!!’”
Hi there,
All of our generic medicine product pages have a clear disclaimer under the product image explaining the image is only for stock purposes and that brands may vary. If you contact us and request a specific brand, we will happily accommodate and order in the brand that has been requested.
Unfortunately, we did not receive any communication from you regarding a specific brand, so the stock we had was sent out.
Kind regards,
My Pharmacy
Hi Lee,
First and foremost, we want to extend our sincerest apologies for any inconvenience our review requests may have caused you. Our intention is never to come across as needy or annoying, and we deeply regret if our emails have seemed spammy.
As a company, we value all feedback from our customers, regardless of the purchase size, as it helps us understand how we can continually improve our products and services. If you would like to be removed from our email list or if there is anything else we can assist you with, please do not hesitate to reach out to our customer support team at info@mypharmacy.co.uk.
Once again, I apologize for any inconvenience caused, and I want to thank you for taking the time to share your thoughts with us.
Kind regards,
My Pharmacy
