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Message Direct Reviews

4.9 Rating 304 Reviews

99 %

of reviewers recommend Message Direct

Company Reviews

4.9

Based on 304 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Message Direct:

Message Direct is the longest established and highest rated UK call answering service.

We help businesses all over the UK better manage their phone lines and other communication channels. We offer a range of call answering and telephone answering services, with flexible packages to ensure that you receive precisely the level of coverage you are looking for. We focus on staffing your phone lines, so you and your team can focus on delivering higher quality products and services, and running a successful business.

Visit Website

Phone:

0800 132 050

Email:

info@messagedirect.co.uk

Location:

115 Victoria Road,
Ferndown
Dorset
BH22 9HU

Message Direct 5 star review on 14th September 2023

Message Direct 5 star review on 23rd November 2022

Message Direct 5 star review on 7th March 2022

Message Direct 5 star review on 16th April 2021

Message Direct 5 star review on 14th April 2021

Message Direct 5 star review on 23rd March 2021

Message Direct 5 star review on 16th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service providing 24 hour cover”

“We used Message Direct to help during a promotional period because we expected a higher than normal call volume. Easy onboarding and professional call agents. I would highly recommend Message Direct to handle your calls.”

“We have been with Message Direct for 6 months now and have a good relationship. We primarily use it as an overflow service for basic technical support queries, and customers often comment on conversations they had with our colleagues.”

“Very helpful service - easy to switch on and off and has become invaluable to us running our office. Thank you Message Direct ! :)”

“Easy to communicate with and excellent customer service”

“Extremely good service provided. Anyone calling through to Message Direct would assume they have got through to our company rather than a 3rd party, which is exactly what we wanted. Professional call centre staff answering the calls, with fast emails sent upon call completion.”

“Amazing business. My customers always said the Message Direct rep was helpful, polite and professional. This was great for my business.”

“Ever since the initial meeting and dialogue which took place, everyone at Webbs has been very impressed with the attitude and service from Message Direct. They listened to our needs and the communication has been second to none. I wouldn't hesitate to recommend them to anyone, a superb business.”

“The team at Message Direct have been extremely helpful with getting our call handling service up and running. No request we've made has been too much trouble for Jo and Leigh. A highly professional service is continually being provided to our customers from all the staff at Message Direct and we cannot thank them enough for their ongoing support”

“Flexible and professional. Highly recommended.”

“What’s a superb company that probably being one of the best companies I have evide with in my entire life they are very professional they get back to you when you need support or help and I couldn’t recommend them anymore what an outstanding company and they should be proud of myself I would definitely use again and they are so reliable and trustworthy”

“Easily arranged, professional, efficient friendly service!”

“Very happy with this service. Patients information and details of the phone calls are sent in a report very quickly. Very useful for small businesses without a receptionist. It's also very easy to divert and undivert. So if we have time we can answer calls ourselves and redivert when busy.”

“The process of initially contacting and discussing our requirements was very easy and efficiently handled by Message Direct. Our requirements were quickly understood and the service offered well explained. Helpful and friendly staff throughout the whole process.”

“We have been using Message Direct since 2012 and the job they have done for us has been amazing. We had 24/7 365 day coverage and they dealt with stroppy clients of ours with politeness and expertise. It was comforting to know that our calls were being answered straight away. We are very sorry we have had to end our partnership - I can't rate them highly enough.”

“From the first contact we could tell that Message Direct would be very good. We were set up in minutes and every call has been processed professionally and efficiently. It's a real weight removed from the shoulders knowing that missed calls are no longer a thing we need to worry about.”

“Very easy to set up and we have been very pleased with the service provided to date. Thank you!”

“It was quite easy to communicate initially and I was well informed by Ms. White about the product range and how to proceed to set up our new number and service. Later, it was also very easy to correct some small missing details. My experience was very positive”

“We have been through several call answer services over the years and almost gave up as we have struggled to get consistent quality and understanding call handlers. Message Direct in all honesty were a last ditch effort for us before going down the route of voicemail again as it turns out they were doing more harm than good to our business. However MD were genuinely a breath of fresh air and a real pleasant surprise to deal with. Instead of making us jump through their hoops and work with the systems they had in place they were happy to work specifically with us to achieve exactly what we needed. We have had excellent feedback on the call handling from our customers too (another bug Bear with other answer services) and they have been a pleasure to work with. I would thoroughly recommend”

“We put the Message Direct service in place to free us up from answering numerous unwanted sales calls that were being directed to a mobile number from the office landline, as we are rarely in the office and we're really impressed by the service provided. Zoe was particularly helpful in the set up process - which was quick and easy. We now receive an email each time a genuine call is received which enables us to respond in our own time. Calls are handled in a professional manner and the service is a good price compared to comparative services that I researched. Contact made with the team is answered very quickly. I would certainly recommend Message Direct.”

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Message Direct is rated 4.9 based on 304 reviews