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Message Direct Reviews

4.9 Rating 305 Reviews

99 %

of reviewers recommend Message Direct

Company Reviews

4.9

Based on 305 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Message Direct:

Message Direct is the longest established and highest rated UK call answering service.

We help businesses all over the UK better manage their phone lines and other communication channels. We offer a range of call answering and telephone answering services, with flexible packages to ensure that you receive precisely the level of coverage you are looking for. We focus on staffing your phone lines, so you and your team can focus on delivering higher quality products and services, and running a successful business.

Visit Website

Phone:

0800 132 050

Email:

info@messagedirect.co.uk

Location:

115 Victoria Road,
Ferndown
Dorset
BH22 9HU

Message Direct 5 star review on 14th September 2023

Message Direct 5 star review on 23rd November 2022

Message Direct 5 star review on 7th March 2022

Message Direct 5 star review on 16th April 2021

Message Direct 5 star review on 14th April 2021

Message Direct 5 star review on 23rd March 2021

Message Direct 5 star review on 16th February 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“👌”

“Excellent, professional service. Answer my calls, following supplied scripts, very helpfull.”

“Very friendly team! Super streamlined account set-up. Will be recommending to all my friends with businesses.”

“We have been using Message Direct for only a short time, to inform the senior leadership team of any significant incidents, and have found their service to be exemplary. Initial setup was very easy, and any contact with the team is always very professional indeed. Response times are great, and the call handlers are calm and demonstrate superb empathy. Highly recommended.”

“having a large volume of incoming calls, we have been extremely surprised at the number of callers who don't leave voicemails, now having message direct we never miss a call, thus increasing our opportunities of converting more business without the need for internal recruitment in busy periods. alongside excellent customer service and a professional approach.”

“I've been with Message Direct for a few months now and they've been excellent. Reliable and professional - it feels like my business is in good hands and it's one less thing to worry about.”

“Before working with Message Direct my phone line was not always answered meaning my Customers sometimes struggled to get through. Then I found Message Direct and they started to answer my calls, take and pass on messages via our bespoke CRM. Knowing our calls are answered professionally every time with the info being passed on promptly puts my mind at rest and I couldn't be more pleased. I would highly recommend Message Direct - particularly Zoe and Lauren who are always helpful.”

“Excellent! Delivered everything that was promised. Would highly recommend them to any business looking for an efficient and professional answering service. Lloyds Residential”

“We have just signed up with Message Direct. From the outset they have been really good - Zoë and Lauren were both professional, organised, friendly and helpful and now that the service has gone live the rest of the team are doing a great job too. Recommend them wholeheartedly.”

“We’ve used Message Direct for a couple of years now and their service is efficient, reliable and flexible. The staff are very professional and, as a result, the telephone answering service we provide to our clients is seem less.”

“I am going into my 2nd Month with Message Direct I am so happy with their service. I have in the past had answering services before and never had the level of service that I get here. I have a Nichola who is excellent any queries or amendments I need are easy to add in and the pricing is very reasonable for a 24 hour service. Anyone wanting a call answering service I whole heartedly recommend trying out the free month offer. You wont be disappointed.”

“Great service from the start. Would recommend these guys.”

“Excellent service. We have used numerous companies in the past that have been useless and found this one only a few days before going on holiday and i am well impressed, every call is taken correctly no mistakes at all. We will be continuing to use them.”

“Great service. We have used Message direct for years and they have always provided us with a great service. Very professional and nice company to deal with. Highly recommend.”

“Excellent. Across the board, so to speak :)”

“Reliable and professional. I would certainly recommend.”

“Great service which enabled all calls to be answered in a friendly and professional manner when we were not available to take the calls ourselves.”

“As always a fantastic team, with a first class service. Simply could not be faulted. Thank you.”

“Message Direct is brilliant, much cheaper than alternative services out there. Super friendly and helpful staff. They're happy to accommodate my business needs and work with me to get the best results.”

“New to using this system and after some research selected Message Direct, within out first month but working well, at a time we are recruiting for staff and summer holidays, this is a great solution.”

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Message Direct is rated 4.9 based on 305 reviews