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Message Direct Reviews

4.9 Rating 304 Reviews

99 %

of reviewers recommend Message Direct

Company Reviews

4.9

Based on 304 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Message Direct:

Message Direct is the longest established and highest rated UK call answering service.

We help businesses all over the UK better manage their phone lines and other communication channels. We offer a range of call answering and telephone answering services, with flexible packages to ensure that you receive precisely the level of coverage you are looking for. We focus on staffing your phone lines, so you and your team can focus on delivering higher quality products and services, and running a successful business.

Visit Website

Phone:

0800 132 050

Email:

info@messagedirect.co.uk

Location:

115 Victoria Road,
Ferndown
Dorset
BH22 9HU

Message Direct 5 star review on 14th September 2023

Message Direct 5 star review on 23rd November 2022

Message Direct 5 star review on 7th March 2022

Message Direct 5 star review on 16th April 2021

Message Direct 5 star review on 14th April 2021

Message Direct 5 star review on 23rd March 2021

Message Direct 5 star review on 16th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Messages Direct promptly set up our account and new telephone number - giving us a choice of available local phone numbers to chose from. Whilst we have had a few issues with the information collected from some callers, our onboarding/sales support Lauren has been quick to address the issues and put measures in place to stop any reoccurrence. The script that we provided can be amended at any time and our onboarding/sales support is knowledgeable about our account and the volume of calls received. Messages Direct touches base regularly to see whether everything is working well and whether we want to make adjustments to our instructions.”

Good Afternoon, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“We have switched to MessageDirect from another call answering provider and we have noticed a big improvement. Our clients no longer complain we don't answer the calls. We now get our messages and phone calls directed as instructed (previously no phone calls were passed just an email advising we missed a call). Our out-of-hours service is also covered with engineers receiving clear instructions and no call being left without someone taking ownership. We are at the start of our journey with MessageDirect but so far we would definitely recommend.”

Good Morning Marta, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“The system worked well they filtered calls for us as a business and passed them on to the relevant persons. The call handlers were friendly and courteous when on the phone. Only had issues when trying to reach customer service to speak about our business account. They would always try and pass me on to no avail. Then would suggest they give me a callback.”

Good Morning Liam, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“The process of initially contacting and discussing our requirements was very easy and efficiently handled by Message Direct. Our requirements were quickly understood and the service offered well explained. Helpful and friendly staff throughout the whole process.”

“We’ve used Message Direct for a couple of years now and their service is efficient, reliable and flexible. The staff are very professional and, as a result, the telephone answering service we provide to our clients is seem less.”

“Good Company and Good Service, Only reason for 4 star is the staff sometimes dont seem that interested in the call and it is noticable in their voice.”

“All good so far. My only issue was that I asked a couple of times for the receptionist to always ensure that a postcode was taken for the pubs, but that didnt always happen. Thank uou Adrian”

“We have been using Message Direct for the last five years and find the service invaluable as there is always a real person available to answer the phone, take messages and/or transfer to appropriate person.”

“Calls are answered quickly and professionally. When we first implemented the service; given the operators are required to field our calls, some clients were frustrated with the level of questioning they got when they called but we got round this by giving out DDIs Some of the 'missed call' messages are not always clear but on the whole it's a great service and I would recommend Message Direct”

“Message direct team members are very friendly and polite, the team are extremely helpful and supportive with any changes that are required to be made.”

“So far so good, really easy to set up and Nicola was really helpful. We are new to using a call answering service and have chosen to do so as we no longer use our office due to all employees working from home. Very happy that calls now won't be missed. The script and options for answering are great, I'm glad we can have as little or as much fuss as we need. Thanks for setting us up so quickly and easily. I'm looking forward to receiving our first calls!”

“In general from an Accounting perspective I think Message direct are quite good woth their invoices and information given about direct debits. On a rear occasion we will not receive an invoice. As a service its self as far as I am aware my colleagues using it on site are quite happy with it.”

“I have found the Message Direct team to be helpful in business continuity over the Covid Pandemic. By being on hand and answering calls they have kept the business open at all times and remaining a professional face to the business.”

“It would be nice if you got my surname correct after having used Message Direct in it's various forms since 1990”

“Great for our business out of hours and also during the day on the odd occasion when we are all on the phone! Great, reliable service, they always pick up the phone and are very polite. I would highly recommend.”

“We have been very happy with the service provided by Message Direct.”

“Nichola provided a great service. When contacted to adjust some details she responded very quickly and dealt with the issue both promptly and professionally. Great Service”

“Message Direct provide a good service that suits our company's requirements well. If there are any issues they are sorted out quickly.”

“always call us to advise every call out, very thorough”

“Message Direct offer a good service, the majority of tickets received are informative, accurate and captures the information from the caller word for word allowing us to locate the sites that are called in quickly. They are very accommodating in requests and will often text the detail to operatives should they request. When communicating with them, they are extremely quick to action and reply, specifically communication sent to Zoe and Nichola. Certainly would recommend.”

Message Direct is rated 4.9 based on 304 reviews