Message Direct Reviews

Name: Message Direct
Address: 115 Victoria Road, Ferndown, Dorset
Rating: 4.91

4.9 Rating 303 Reviews

99 %

of reviewers recommend Message Direct

Company Reviews

Metrics

Info

4.9

Based on 303 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Message Direct:

Message Direct is the longest established and highest rated UK call answering service.

We help businesses all over the UK better manage their phone lines and other communication channels. We offer a range of call answering and telephone answering services, with flexible packages to ensure that you receive precisely the level of coverage you are looking for. We focus on staffing your phone lines, so you and your team can focus on delivering higher quality products and services, and running a successful business.

Visit Website

Phone:

0800 132 050

Email:

info@messagedirect.co.uk

Location:

115 Victoria Road,
Ferndown
Dorset
BH22 9HU

Message Direct 5 star review on 14th September 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Despite a lovely customer services team, I was unable to get my calls answered professionally or to the patter I provided. We ended up bringing our call answering back in-house after a short trial.”

Helpful Report

Good Morning, Thank you for taking the time to provide feedback regarding your recent experience. We appreciate hearing from our customers, even when the feedback is negative, as it helps us identify areas for improvement. First and foremost, we sincerely apologise for falling short of your expectations. We strive to deliver high-quality service and provide excellent customer service, and it is disheartening to learn that we did not meet your standards on this occasion. We understand the importance of attention to detail and ensuring that every customer receives a satisfactory experience. We also deeply regret that you encountered unprofessional and inattentive behaviour from our staff. This is not the level of service we expect from our team, and we will be conducting thorough training sessions to address these concerns. Our goal is to create a welcoming and customer-centric environment, and we are determined to improve the interactions between our staff and our valued customers. We truly appreciate your candid feedback and assure you that we are committed to making the necessary improvements. We value your patronage, and we hope you will give us another opportunity to provide you with a much-improved experience. Please contact us directly so that we may address your concerns personally and find a way to make it up to you. You can reach us at help@messagedirect.co.uk. Once again, we apologise for any inconvenience caused, and we appreciate your feedback, as it helps us strive towards excellence. Kind regards, Message Direct Customer Service Team

“Whilst I found the answer service itself to be professional and well run albeit with some limited customer service issues. The billing side was a huge problem. I found that I was paying twice as much as I would with one of their competitors who charge per call. This is because Message Direct charge per minute with some calls appearing to take far longer than I would expect from previous experience. When unwanted marketing calls are factored into this, this formed a significant part of the monthly bill. This was made worse because the divert number that I was given had previously been used by another company and so was attracting marketing calls when my phone was not diverted to them.”

Helpful Report

Message Direct is rated 4.9 based on 303 reviews