Message Direct Reviews

4.89 Rating 103 Reviews
100 %
of reviewers recommend Message Direct
Read Message Direct Reviews

About Message Direct:

Message Direct is the longest established and highest rated UK call answering service.

We help businesses all over the UK better manage their phone lines and other communication channels. We offer a range of call answering and telephone answering services, with flexible packages to ensure that you receive precisely the level of coverage you are looking for. We focus on staffing your phone lines, so you and your team can focus on delivering higher quality products and services, and running a successful business.

Visit Website


0800 132 050



115 Victoria Road, Ferndown, Dorset

Message direct team members are very friendly and polite, the team are extremely helpful and supportive with any changes that are required to be made.
Awesome experience! Great company with friendly, knowledgeable and punctual staff. Would be lost without them.
Message Direct 5 star review on 16th April 2021
We have been very happy with the service that Message Direct has been providing, especially as our ongoing needs are often changing. Nichola has been very efficient and helpful with our requests, thank you. Would definitely recommend.
Fantastic company, they deal with a couple of our lines and have never missed a call

Definitely recommend
So far so good, really easy to set up and Nicola was really helpful. We are new to using a call answering service and have chosen to do so as we no longer use our office due to all employees working from home. Very happy that calls now won't be missed. The script and options for answering are great, I'm glad we can have as little or as much fuss as we need. Thanks for setting us up so quickly and easily. I'm looking forward to receiving our first calls!
We have used Message Direct for a while now - they are very professional and we are very pleased with their service
In general from an Accounting perspective I think Message direct are quite good woth their invoices and information given about direct debits. On a rear occasion we will not receive an invoice.
As a service its self as far as I am aware my colleagues using it on site are quite happy with it.
We have worked with Message Direct for many many years and would recommend the service they operate to any business that needs not to miss a sales opportunity because they was not a person available to pick up a phone in your office. Messages arrive fast and are in detail, as such that we are then able to follow up a return call.
Message Direct 5 star review on 14th April 2021
We are very happy with the service Message Direct provide and as a consequence we have used them for many years.
Very professional and cost effective service.
We have been with Message Direct for many years and have always found them to be reliable, professional and courteous
I have found the Message Direct team to be helpful in business continuity over the Covid Pandemic. By being on hand and answering calls they have kept the business open at all times and remaining a professional face to the business.
Highly recommended. Very professional, reliable and courteous service.
We have used Message Direct for a number of years and find their service to be very good with helpful and attentive staff able to field calls and distribute to a number of different departments in our company in a a way which is relatively seamless for our customers.
Message Direct provides us with an efficient service which complements our business. We can confidently direct our calls and know that they will be answered quickly and dealt with professionally.
Very professional service, listens to customers and acts accordingly and easy to deal with. Highly recommended.
It would be nice if you got my surname correct after having used Message Direct in it's various forms since 1990
I have always found everyone and the service provided by Message Direct very professional, helpful, pleasant and efficient, couldn't ask for more...
Perfect service. nothing else to add!
Professional, helpful and very competitive. Happy with the service provided. Wouldn't even consider going anywhere else as the quotes from similar companies were extortionate.
Atlas Lifts Ltd.
Message Direct is rated 4.89 based on 103 reviews