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Message Direct Reviews

4.9 Rating 306 Reviews
99 %
of reviewers recommend Message Direct
4.9
Based on 306 reviews
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Message Direct Reviews

About Message Direct:

Message Direct is the longest established and highest rated UK call answering service.

We help businesses all over the UK better manage their phone lines and other communication channels. We offer a range of call answering and telephone answering services, with flexible packages to ensure that you receive precisely the level of coverage you are looking for. We focus on staffing your phone lines, so you and your team can focus on delivering higher quality products and services, and running a successful business.

Visit Website

Phone:

0800 132 050

Email:

info@messagedirect.co.uk

Location:

115 Victoria Road,
Ferndown
Dorset
BH22 9HU

Message Direct 5 star review on 14th September 2023
Peter
Message Direct 5 star review on 23rd November 2022
Jeremy
Message Direct 5 star review on 7th March 2022
Sharon
Message Direct 5 star review on 16th April 2021
Dušan S
Message Direct 5 star review on 14th April 2021
Ian
Message Direct 5 star review on 23rd March 2021
Steve H
Message Direct 5 star review on 16th February 2021
Chris F
Anonymous
Anonymous  // 01/01/2019
I have been with Message Direct on two seperate periods and both have been very good. They make set up easy, ensure on-boarding goes well and check occasionally to make sure things are going ok. Very Happy.
Helpful Report
Good Morning, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Maddie and the Team have been great. Set up was so easy and pain free. So refreshing to find a company thatgo above and beyond. This honestly has been the easiest migration. All call messages that are taken are clear, thorough and prompt. Couldn't be happier! Julia - Renlon Home
Helpful Report
Good Morning Julia, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Fantastic onboarding experience. Great customer service from the whole team. Would highly recommend Message Direct. Wish we had found them months ago!
Helpful Report
Good Morning Helen, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Message Direct makes our office work smooth and easy. The massages about callers go straight to our company emails with all the necessary information on it and it is always clear from the transcript -the reason of the call and what level of emergency it is. We hope to continue our business together!
Helpful Report
Good Morning Olga, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Message Direct have been very useful to our business. Prompt and thorough. Thank you.
Helpful Report
Good Afternoon, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Great communication. Excellent Service. Competitive pricing. Nichola in the sales department very professional and a pleasure to deal with.
Helpful Report
Good Morning Matt, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Message DIrect provide a seamless and professional service. They are very reliable and easy to work with and are a huge support to a business in its early days.
Helpful Report
Good Morning Marie, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
I was assisted by Nichola Burt, she was extremely knowledgeable with impeccable customer service and people skills.
Helpful Report
Good Afternoon Joel, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Very professional, cost efficient, and courteous service. Highly recommended.
Helpful Report
Good Afternoon Ryan, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Great onboarding experience, very professional and friendly staff and the service is exactly as advertisied and promised.
Helpful Report
Good Afternoon Gary, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Great Service, would highly recommed, using message direct lets me get allot more done in the office without any distractions and still allows my business to expand as all enquiries/messages are taken for me.
Helpful Report
Good Afternoon Julie, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
An easy transition over to Message Direct, prompt response times and a welcome voice, always! Thank you!
Helpful Report
Good Afternoon Cat, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
My service so fare with message dirct has been great! they take my out off hours calls with respect and kindness. Highly recomened!
Helpful Report
Good Afternoon Dylan, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Smooth and great onboarding process, all calls have been handled perfectly and communication with the company is easy and prompt.
Helpful Report
Good Afternoon James, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Service was very good, we are a happy customer.
Helpful Report
Good Afternoon, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
We've been using Message Direct for a couple of months to field all our calls because we are so busy. They have provided an excellent service sending an immediate text or email with the information from the calls clear and relevant with name address phone and email. These calls have been split between our team based on business area. I am now able to handle the queries coming in in a manged and sensible way. Thank you Message Direct
Helpful Report
Good Afternoon Matthew, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Very helpful and responsive service. I discovered my number was not working within the first month and it was sorted out quickly with a months credit provided. Good company to work with.
Helpful Report
Good Morning Michael, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Delighted with the service so far and the onboarding communication was excelent! Very satisfied!
Helpful Report
Good Morning Stuart, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
It's almost 2 years now since we partnered with Message Direct and what a fantastic decision that turned out to be! Their service is unwaveringly strong, supportive and professional. Nothing is too much trouble, long may it continue.
Helpful Report
Good Morning Sharon, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Stephanie was a great help, super fast with replies and kind throughout the whole set-up process. She was helpful with all questions and made the whole process really easy for us. We've been using the service for a little over a week now and are happy so far!
Helpful Report
Good Morning Sam, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team
Message Direct is rated 4.9 based on 306 reviews