We have been through several call answer services over the years and almost gave up as we have struggled to get consistent quality and understanding call handlers. Message Direct in all honesty were a last ditch effort for us before going down the route of voicemail again as it turns out they were doing more harm than good to our business. However MD were genuinely a breath of fresh air and a real pleasant surprise to deal with. Instead of making us jump through their hoops and work with the systems they had in place they were happy to work specifically with us to achieve exactly what we needed. We have had excellent feedback on the call handling from our customers too (another bug Bear with other answer services) and they have been a pleasure to work with. I would thoroughly recommend