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Message Direct Reviews

4.9 Rating 304 Reviews

99 %

of reviewers recommend Message Direct

Company Reviews

4.9

Based on 304 reviews


Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Message Direct:

Message Direct is the longest established and highest rated UK call answering service.

We help businesses all over the UK better manage their phone lines and other communication channels. We offer a range of call answering and telephone answering services, with flexible packages to ensure that you receive precisely the level of coverage you are looking for. We focus on staffing your phone lines, so you and your team can focus on delivering higher quality products and services, and running a successful business.

Visit Website

Phone:

0800 132 050

Email:

info@messagedirect.co.uk

Location:

115 Victoria Road,
Ferndown
Dorset
BH22 9HU

Message Direct 5 star review on 14th September 2023

Message Direct 5 star review on 23rd November 2022

Message Direct 5 star review on 7th March 2022

Message Direct 5 star review on 16th April 2021

Message Direct 5 star review on 14th April 2021

Message Direct 5 star review on 23rd March 2021

Message Direct 5 star review on 16th February 2021

Anonymous

Anonymous // 01/01/2019

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“Great onboarding and service from Message Direct. Would recommend 😊”

Good Afternoon Chris, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Very good, efficient and courteous service from inception.”

Good Morning Himie, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Absolutely fantastic service from the start - we needed something put in place pretty urgently and Thufayel got this sorted for us so quickly! Ellen has since followed up with us and has been just as helpful! It has made a massive difference to our business and we can not fault it! Thank you so much! Would definitely recommend this company!”

Good Afternoon Katie, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Great service that meets all our business needs, Fast response to any requests from the customer service team, Great level of detail and information captured when capturing calls and messages from customers and clients.”

Good Afternoon Chris, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“We have been very happy with Message Direct. They provide support for our "out of hours" calls for multiple sites. They have been professional at all times and never missed a call. 5 stars!”

Good Afternoon Ben, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“I have found 'Message Direct' to be extremely useful. The right messages always get through because they are very good at sorting the wheat from the chaff. Dr Mike Warren, CEO and Founder of www.proteuscareers.com”

Good Afternoon Mike, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Great service. Gives me the freedom to get on with things knowing that I'm not missing any important communications. Definitely value for money!”

Good Morning Colin, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“We have only been using message direct for a few months but their service is fantastic and allows us to be available to our clients even out of hours. Message Direct have been great at making sure that the service they deliver for us is as smooth as possible for both the caller and us and our account manager is at hand to discuss updates and improvements with us. Thank you so much and we look forward to our continued partnership!”

Good Morning Nora, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“From initial contact, Message Direct has been easy to communicate with and set up. Message Direct provides a professional, clear and straightforward message service. Our clients have reported back the service is helpful with a well-spoken team. A great extension to our business.”

Good Afternoon Lorraine, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“First few months of our partnership has run smoothly. Message Direct provide a very professional and reliable service that caters for our needs.”

Good Morning Andrew, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Messages Direct promptly set up our account and new telephone number - giving us a choice of available local phone numbers to chose from. Whilst we have had a few issues with the information collected from some callers, our onboarding/sales support Lauren has been quick to address the issues and put measures in place to stop any reoccurrence. The script that we provided can be amended at any time and our onboarding/sales support is knowledgeable about our account and the volume of calls received. Messages Direct touches base regularly to see whether everything is working well and whether we want to make adjustments to our instructions.”

Good Afternoon, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Message direct has been an invaluable partner. Right from the onboarding to the actual service delivery. I have no iota of regret joining this exceptional team. I'd recommend them.”

Good Afternoon Olajide, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Sophie, was very helpful from the outset. The whole service from the minute I phoned up to the minute my phone line was set up has been a pleasant and swift experience.”

Good Afternoon Amy, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Very professional, Message Direct check in with us regularly for feedback and help.”

Good Afternoon Nicki, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on: help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Our onboarding experience with MessageDirect has been efficient. They processed our subscription quickly and provided helpful call notifications — in way that it was efficient for us to get back to the callers as the representatives were able to get necessary contact information. A team member of ours actually had the chance to speak with a representative when a call was being transferred, and described that the representative sounded friendly yet professional. This is very helpful for our daily operations. I am glad that the representatives from MessageDirect are professionals which reflects positively on our company.”

Good Afternoon Laine, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Excellent service, really helpful and kind. Thank you for your help it has been a blessing having your assistance for our business. Highly recommend.”

Good Afternoon Natasha, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“My business has used Message Direct since June 2017. The service they provide is second to none and they are the epitome of efficiency. I have no hesitation at all in recommending Message Direct. Steve Swain Managing Director Chartwell Bus Sales Ltd.”

Good Afternoon Steve, Thank you for your kind work, and for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“We have switched to MessageDirect from another call answering provider and we have noticed a big improvement. Our clients no longer complain we don't answer the calls. We now get our messages and phone calls directed as instructed (previously no phone calls were passed just an email advising we missed a call). Our out-of-hours service is also covered with engineers receiving clear instructions and no call being left without someone taking ownership. We are at the start of our journey with MessageDirect but so far we would definitely recommend.”

Good Morning Marta, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“Message Direct is helpful for anyone looking for an answering phone service. We have used this service for around 6 months and its helped our productivity and returning our calls to important clients/candidates.”

Good Afternoon Mica, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

“After experimenting with handling numerous calls daily and encountering numerous time-wasting ones, I made the brilliant decision to seek assistance from call answering services. Among them, Messages Direct stood out, not only for its cost-effectiveness but also for its immediate return on investment. Within just a few days, it paid for itself! The feedback from my customers has been overwhelmingly positive, praising the professionalism and helpfulness of the call operators. Not only have they saved me valuable time, but they have also significantly contributed to my business by efficiently managing all call inquiries. From the beginning to the end, I can confidently rate their service as a perfect 10/10!”

Good Afternoon Tom, Thank you for taking the time to provide feedback regarding your recent experience of our service. As a business, we really appreciate hearing from our customers, and should you need anything moving forward, please don’t hesitate to reach out. You can contact us on help@messagedirect.co.uk. Kind Regards, Message Direct Customer Service Team

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Message Direct is rated 4.9 based on 304 reviews