“The item was tarnished/marked. Emailed them and although they did reply initially when I replied back I never heard from them again and the issue has not been resolved.
The item does come in a cool box and is a good size and weight, just damaged which is a shame.”
We are sorry that you have not received a response regarding the faulty product, we would love to get this order replaced/ refunded for you. Please can you forward your original email to Shop@luckies.co.uk
We look forward to solving this issue for you.
Luckies
Hello Dan,
We are really sorry that you have had an issue with your order, we have investigated this issue and responded back to you via email. We aim to get this resolved ASAP.
We apologise again for the inconvenience.
“I received the map within two days
I then got on a flight with it and took it to Tahiti where I gave it to a well traveled sailor who absolutely loved it!😀”
“I have made purchases with L of L several times and have always been delighted with the order process and delivery time. The items arrive well packaged.”
