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J Parkers Reviews

4.4 Rating 20,376 Reviews

85 %

of reviewers recommend J Parkers

Company Reviews

4.4

Based on 20,376 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About J Parkers:

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.

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J Parkers 5 star review on 13th May 2024

J Parkers 5 star review on 30th April 2024

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J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

165

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The maxi plugs were smaller than I expected and some were struggling a bit, when they arrived. I hope they’ll all grow well.”

Hi Olwyn Thank you for your review and I am sorry to learn that our plants did not meet your expectations and that some are struggling. Please don't hesitate to contact our customer service team if for help and advice or if any fail to thrive. You can reach them at sales@jparkers.co.uk or by whatsapp, the details of which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards Trish

“Was so disappointed with my plants they had all been cut off in order to fit into postage container am trying to get them to recover but do not hold out much hope.”

Hi Mrs Tobin Thank you for your review. We do not cut plants to fit into a container however the growers sometimes prune items for the benefit of the plant over winter. Without any further details I am unable to advise further but if you do have any concerns please don't hesitate to contact our customer service team at sales@jparkers.co.uk Kind regards, Trish

“Of the 3 hebe delivered, one is moribund, one is ailing and the 3rd will just about survive”

Hi John I'm sorry to learn of your disappointment with your delivery of hebe's, please don't hesitate to contact our customer services team to let them know of the condition of them on receipt so that they can offer help and advice to resolve this issue for you, they can be reached in many different ways, which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“My first delivery was very poor plants The replacements weren't much better,due to Evri delivery,should have arrived on Saturday got an update Monday to say delayed arrive Tuesday”

Hi Carol Thank you for your review and I am sorry to learn of the delays with the delivery of your order. I have passed your feedback to the relevant team. Kind regards, Trish

“Tulip bulbs ok but pansies and violas very sad for themselves only 50% survived, possibly due to hot weather when dispatched and to long in transit.”

Hi Andrew Thank you for your review and I am sorry to learn of your disappointment with the pansies and violas. If you haven't already contacted our customer service team to let them know so that they can offer help and advice to resolve this issue for you, please don't hesitate to get in touch. https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“Unfortunately arrived very late even though they were planted I can only hope they will come through nect spring”

Hi Andrea Thank you for your review. Perennials are sent out towards the end of their flowering/growing period as they are going into dormancy with the onset of autumn. They will be absolutely fine come spring but if you do have any problems then you are covered by our full guarantee so don't hesitate to get in touch with the customer service team https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“Basically OK but one of the plants was very small and weak.”

Hi Godfrey Thank you for your your review. Some plants are not looking at their best as we are moving into autumn, however please don't hesitate to contact our customer service team for help and advice, they can be reached in many ways, all of which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“The sweet williams arrived, looking good and are growing in nicely. However I have been disappointed with the wallflowers. Out of 33 I only had around 16 still flourishing. They all received the same treatment from me, so I don't know what went wrong.”

Hi Celia Thank you for your review and I am very sorry to learn of your disappointment with the wallflowers. Please don't hesitate to contact our customer service team so that they can resolve this issue for you, they can be reached at sales@jparkers.co.uk Kind regards, Trish

“Plants were much smaller than I expected. However, I have no greenhouse but because we were having a warm spell of weather I have planted them straight into containers and am keeping my fingers crossed.”

Hi Anita Thank you for your review. We do advise that our X coded items should be grown on for a few weeks ideally in a greenhouse or similar as they have not yet been hardened off. If you don't have a greenhouse then I would recommend ordering the XG coded items which are garden ready so can be planted straight out. Kind regards, Trish

“One plant good, the other is taking time to develope”

Hi Anthony Thank you for your review. Please don't hesitate to contact our customer service team for help and advice, they are really busy but will be able to help. The ways that you can contact them can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“Ordered 60 daff bulbs. They came in 4 packs of 15 each pack contained 2 bulbs that had rotted and had to be thrown away.”

Hi Anonymous Thank you for your review, I trust that you have contacted our customer service team so that they can resolve this issue for you, please don't hesitate to do so if you haven't. Kind regards, Trish

“Not to your normal standard . Over grown and in poor condition. Still not recovered.they came within week of my order”

Hi Trevor Thank you for your review and I am sorry to learn that your order was received in poor condition. I trust that you have contacted our customer service team for help and advice, if not then please don't hesitate to do so Kind regards, Trish

“Seed packets weren't all uniform size like other companies so don't fit neatly into my filing system.”

Hi Fran Thank you for your feedback Kind regards, Trish

“I bought 66 wallflower plug plants. They were so tiny, and about a dozen of them were broken and dead. I have had orders from you before and not had any bother, but I am very disappointed in this order.”

Hi Sheila Thank you for your review. I am sorry to learn of your disappointment with your order of wallflowers. If you haven't done so already please don't hesitate to get in touch with our amazing customer service team. There are lots of different ways to get in touch and you will find them all here: https://www.jparkers.co.uk/contact-us/

“Bulbs arrived in good shape. Not yet clear how they will perform as most are intended for Spring. It is not possible to provide any accurate judgement. I am not planting tulips just yet. They do not look particularly enormous.”

Hi Anonymous Thank you for your review and i'm pleased to hear that the bulbs arrived in good shape. I can assure you that they are up to flowering size. If you do have any issues with them in the spring don't hesitate to get in touch. Kind regards, Trish

“Hi ThankYou for my order it arrived on time,plants were very healthy,unfortunately some were damage,must have had a rough journey.J Armstrong.”

Hi Joseph Thank you for your review and I am sorry to learn that some of your products were damaged. If you haven't done so already please don't hesitate to contact our customer service team, you can reach them in many different ways which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“We have spent several hundred pounds in the past few years. Despite carefully following the instructions on planting and positioning we have only had success with a very small percentage of the bare root plants and shrubs supplied. This is a reminder to ALL customers to ensure YOU take regular photos of ALL plants in situ - therefore you will be able to substantiate a guarantee claim for ANY failures. Sadly for us we did not do this but have learned our lesson.”

Hi Marie Thank you for your review and I am really sorry to learn of your disappointment. Just like any other retailer if there is a problem we can ask for products to be returned, but rather than do this we request photographs as this is much easier for many of our customers, which is why we ask not to dispose of your plants until we resolve the query for you, which I can see has been done. Kind regards, Trish

“I have purchased plants and bulbs from J. Parker's for many years. This is my first comment. Packaging and customer contact have improved greatly. Spring bulbs, and the choice, have always pleased. Plants have pleased and dismayed. This year, for example, plants worth more than £40 died before they reached the garden. I have not long discovered that some 30 petunias I ordered (the ordinary trumpet variety) are some other flower! Unlike last year. I was successful with a large number of starter bedding plants, like pansies, geraniums, etc by keeping them indoors for weeks and watering by dipping the tray bottoms in water. Collections - for example - of pinks, bare roots phlox, border asters - all died! Yet they and others were planted in pots in quality potting-on compost, kept indoors and watered carefully. A collection of "rock geraniums" grew well, weakly or not at all. A collection of fuchsias is growing and flowering (some I purchased last year are also healthy). Three free shrubs were growing well in pots together and one - a usually easy plant grow grow - suddenly expired. A pleasing free collection of border plants although potted on, indoors, wilted and died one after the other. As I assume such plants are "forced" I try to nurse them on but this time was certainly a failure. Pleased to see Parker's selling seeds - the ones I purchased grew. A word of praise for the pleasant delivery people. BRS”

Hi Brian Thank you for your review and I am sorry to learn of some disappointing results with your order. All our perennials are grown outdoors since being young seedlings, this ensures that they are hardy so I can assure you they are not forced as they are not grown in greenhouse conditions. This does mean that they are far better off being planted outside rather than indoors as planting them in conditions they are not used to can shock them which can lead to their demise. If you haven't done so already please don't hesitate to contact our customer service team so they can offer help and advice, they can be reached at https://www.jparkers.co.uk/contact-us/ Regards, Trish

“Plants were ok when they finally arrived except the 'orange' geraniums turned out to be pink.....quotef 21 days, took 5 weeks, order wad sit i to 5 or 6 seperate deliveries when I would have preferred 1”

Hi Jo Thank you for your review. I am sorry to learn of your disappointment with your geraniums, please don't hesitate to contact our customer service team to let them know if you haven't done so already. With regards multiple deliveries, because of the nature of the product we supply plants can arrive later (or earlier) than expected on occasions, also to ensure that they arrive with you nursery fresh we do send the plants out when they are ready rather than wait for them all to be ready at the same time. Regards, Trish Kind regards, Trish

“confusion over availablity of product resolved after several phonecalls”

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J Parkers is rated 4.4 based on 20,376 reviews