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J Parkers Reviews

4.4 Rating 20,083 Reviews

85 %

of reviewers recommend J Parkers

Company Reviews

4.4

Based on 20,083 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About J Parkers:

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.

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J Parkers 5 star review on 30th April 2024

J Parkers 5 star review on 30th April 2024

J Parkers 5 star review on 18th April 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

J Parkers 5 star review on 26th March 2024

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm in the process of revamping my garden so have sent for many plants from several on line garden centres. I bought 9 plants from this company in one order- the standard was mixed -the size of two plants ( pennisetum grass and viburnum opulus roseum ) was in truth laughable. Most of the others were good but if they are saying up to 28 ays for delivery why not wait until they can supply them at a decent size. The quality appears good but I had to rethink my intentions on some.”

Hi Miss Gardner Thank you for your review and I am sorry to learn of your disappointment with your order. Our 28 days is a lead time as these are live products which all have individual delivery times depending on when they are in season. If any of your products fail to thrive please don't hesitate to get in touch with our customer service team to let them know. Kind regards, Trish

“Ordered 4 packs of eucomis bicolour so a bit disappointed to receive 2 packs of eucomis bicolour and 2 packs of eucomis autumnalis alba”

Hi Mark Thank you for your review. I've had a look at your order and I note that you ordered 2 packs of the Eucomis collection, so what has been received is correct. If you would like me to resent your confirmation, please don't hesitate to reach out to me at review@jparkers.co.uk, please include your order reference in your email Kind regards, Trish

“Tubers were disappointing 2 of them dried to a crisp unusable . And 3 of my perennial plants rotted . :(”

Hi anonymous I am really sorry to learn of your disappointment with your order. If you haven't done so already please don't hesitate to reach out to our customer service team so that they can offer help and advice. Kind regards, Trish

“The plants were a little dehydrated but I have reinvigorated them and now hope they will thrive, thanks.”

Hi Graham Thank you for your review and I am sorry to learn of your disappointment with your order. If they fail to thrive then get back in touch with our customer service team so that they can offer help and advice. Kind regards, Trish

“Some of the plants I bought died ... I did what package said but they just rooted..”

“Prompt delivery and good packaging - although the plants were quite damaged and bruised. Thankfully, 4/5 recovered fairly quickly. The fifth plant was quite dead on arrival and should never have been included in my order. The roots were dead - dark brown and rotting, and there was not even a sign of a shoot. More training for the packaging team I feel. I did receive a refund for the one defective plant, but that's not the point. I had paid packaging for 5 plants and I ordered that number becuase that is what I wanted - now I am one short.”

Hi, Thank you for your review and I am sorry to learn of your disappointment with one of the plants supplied. Where possible we do send out a replacement but on occasion this isn't always possible, when we are unable to do so then a refund is issued as part of our guarantee. Kind regards, Trish

“The plants seem fine but EVRI delivery was a disappointment. Despite my instructions to leave plants in shade at side of the house "if out" , they were dumped in the porch, which gets very hot, and the driver didn't even knock to see if I was in or out.”

Hi Louise Thank you for your review and I am really sorry that EVRI did not follow your instructions, we have passed your feedback on to them. J Parkers

“Slight problem with packaging of plants. Think they should have been packed upright and not in their side as compost and plant were spilt. Couple of plants were very small.”

Hi Jennifer Thank you for your review and feedback. I have passed this to the relevant team, if you find that any of your plants fail to thrive then please don't hesitate to get in touch Kind regards J PARKERS

“I can only give you 3 stars due to the fact that apon arrival 2 of the Gaillardias were already dead and a third was close to being dead. The reason l have waited before posting my feedback was to see if the third one was salvageable or not. It is starting to make a come back but only time will tell if it will indeed survive. The others seem to be OK, "so much for the 5 free plants".”

“Very disappointed with the plants on arrival looked dry and not as if they were going to grow”

“When I received the Plumtree, there were three branches broken, which I was a little bit disappointed not very good packaging”

“decent on the most part but a couple of cannas didn’t look too great, particularly the canna black . other than that great delivery times and ease of order . fingers crossed it grows well.”

“One of the tubers was Rotten a second was very spunky”

Hi Richard I am sorry to learn of your disappointment with your tubers. We pride ourselves on the quality of our products so I am sorry that we have failed on this occasion. If you haven't done so already please don't hesitate to contact our customer service team to let them know, they would love to help. They can be reached at sales@jparkers.co.uk. Kind regards, Trish

“Delivery of Busy Lizzies was fine, but the plants were not in quite the best state. We hope to bing them on in the greehouse.”

Hi Anonymous Thank you for your review. I am sorry to learn that the Busy Lizzies haven't arrived in the perfect condition that they left us in. If you haven't already done so please don't hesitate to contact our customer service team at sales@jparkers.co.uk to let them know, I am sure they would love the opportunity to resolve this issue for you. Kind regards, Trish

“Plants as expected, but hugely let down by poor Evri delivery”

Hi James Thank you for your review and I am sorry to learn that our couriers have let you down. I have passed your comments to Evri. Kind regards, Trish

“plants were all squashed up in the delivery box. I expected better service than that”

Hi Margaret, Thank you for your review and I am sorry to learn of your disappointment with your order. If you haven't already done so please don't hesitate to contact our customer service team to let them know, they can be reached at sales@jparkers.co.uk Kind regards, Zeneb

“Your website was difficult and frustrating when I forgot my password. Why require passwords anyway? Why not let customers simply shop online without the bother of setting up accounts? When I phoned the staff member was helpful but it was a lengthy process because I didn't have the item codes, which seem to appear only in your printed catalogues”

Hi, Thank you for taking the time to leave a review. We appreciate all feedback, good or bad, as it helps us improve our business. Kind regards, Zeneb

“Bulbs were fine but I was'nt sure when to plant out or how deep”

Hi, Thank you for taking the time to leave a review. We appreciate all feedback, good or bad, as it helps us improve our business. Kind regards, Zeneb

“The packet of Fimbriata had only had 9 corms 1 of which was small and withered don't know if it will do anything .”

Hi Margaret, Thank you for your review and I am sorry to learn of your disappointment with your order. If you haven't already done so please don't hesitate to contact our customer service team to let them know, they can be reached at sales@jparkers.co.uk Kind regards, Zeneb

“The small tree and two grasses were delivered in a good condition. However, the pots were packed facing each other e.g. one upside down. This in itself was not a huge problem as both pots were wrapped in a plastic bag so were secure and the plants were undamaged. However, although the pot containing the tree was also wrapped in a plastic bag, the bag was too small to seal off the top of the pot. Consequently when I opened the box, half of the compost from that pot was all over the inside of box, with the tree very loose and unsupported in the pot! Fortunately nothing was damaged.”

Hi, Thank you for taking the time to leave a review. We appreciate all feedback, good or bad, as it helps us improve our business. Kind regards, Zeneb

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J Parkers is rated 4.4 based on 20,083 reviews