J Parkers Reviews

Name: J Parkers
Address: 14-16 Hadfield Street, Manchester,, 14-16 Hadfield Street, Manchester,, Greater Manchester
Rating: 4.42

4.4 Rating 20,082 Reviews

85 %

of reviewers recommend J Parkers

Company Reviews

Metrics

Info

4.4

Based on 20,082 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About J Parkers:

As a family business established in 1933, we are one of the leading plant and bulb companies in the UK. Because we share a genuine enthusiasm for gardening with all our customers, we are fully committed to providing the best available products at the best available prices.

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J Parkers 5 star review on 30th April 2024

164

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Four out of the six only made it 😢😢”

Helpful Report

Hi Andrew Thank you for your review and I am sorry to learn of your disappointment. I trust that you have contacted our customer service team to let the know. If not please don't hesitate to do so, they would love to resolve this issue for you. They can be reached at sales@jparkers.co.uk Kind regards, Trish

“Seeds were delivered as promised but a bit disappointed that the sweetcorn seeds were packed in June 2022 to be used by June 2024. Old stock?”

Helpful Report

Hi Alison Thank you for your review. Seeds like any product have to have a use by date as directed by law. As they are in a sealed airless environment they can be used for many years after the date specified and we would not expect there to be any detrimental effect. In the unlikely event that you find there is a problem you are fully covered by our guarantee so please don't hesitate to contact the customer service team if needed. Kind regards, Trish

“One mini shrub very good, the other very dry and weak, have given it a good watering but might be too far gone a caenaneathous.”

Helpful Report

Hi Michael Thank you for your review and I am sorry to learn that the ceanothus arrived in poor condition. I note that you haven't contact our customer service team to let them know so please keep a look out for an email from me. Kind regards, Trish

“Miniature rose coralin of poor quality”

Helpful Report

Hi Russel Thank you for your review and I am sorry to learn of your disappointment with your rose. They will not look at their best at this time of year as they are still in dormancy. I note that you have planted the rose and in the unlikely event that it doesn't start into growth in the spring, please don't hesitate to get in touch with our customer service team as you are covered by our full guarantee. Kind regards, Trish

“for £16 each a very poor specimen of Prunus amagowa lets hope they survive to grow”

Helpful Report

Hi Steve, Thank you for your review and I am sorry to learn of your disappointment with the Prunus. Please don't hesitate to contact our customer service team at sales@jparkers.co.uk for help and advice. Kind regards, Trish

“Goods (bulbs) delivered on time in reasonable condition.”

Helpful Report

Hi Jonathan Thank you for your review. Kind regards, Trish

“For the time of year when the plants I chose were having a sleep thought they were fine”

Helpful Report

Hi Wendy Many perennials at this time of year are going into or have gone into dormancy so will be absolutely fine and new growth will start again in the spring. If you find that there is a problem then don't hesitate to contact our customer service team. Kind regards, Trish

“Thanks for the plants which were well packed, but when I got them delivered they were very dry and so I soaked them and planted them in the following morning. They've had a good watering with storm Debi this week.”

Helpful Report

Hi Stephen Thank you for your review. If you find that you do have any failures from your delivery then please don't hesitate to contact our customer service team on 0161 848 1100 Kind regards, trish

“my order was never confirmed by email or other method I had to ring up to make sure it was not a scam because the money had been taken”

Helpful Report

Hi Mel I'm sorry to learn that you hadn't received an email confirmation, they are sent automatically once the order has been placed. I have had a look into this and I can confirm that one was sent to you so it is unclear why it did not arrive with you. Kind regards, Trish

“The plants I ordered were in a poor condition when they arrived. I kept them in my greenhouse thinking they might recover, unfortunately over have died.i contacted the seller they apologized and promised me a refund as of today I still have not received one.i have bought plants from this company in the past with no problems, hopefully this was just a blip.”

Helpful Report

Hi Michael Thank you for your review and I am sorry to learn that you plants failed to thrive. The refund leaves us straight away so it should arrive with you the same day, however with some banks it can take a couple of days to show. If you have recently checked your statement and it isn't there please don't hesitate to reach out to me at review@jparkers.co.uk Kind regards, Trish

“We lost about 10 plants as box was very wet and plants tipped over The others were ok and good but couldn’t revive the damaged ones We reported this and was great full for refund as replacement was not possible Many thanx”

Helpful Report

Hi Brenda Thank you for your review and I am sorry to learn of the poor condition that the plants arrived in but pleased that our customer service team were able to help. Kind regards, Trish

“Delivery times poor, I had to remind them to send my bulbs, I am now waiting on allium bulbs, I had hoped to get them in the ground before winter sets in, now the garden is very wet. I shall consider very carefully before ordering again.”

Helpful Report

Hi Anonymous, Thank you for your review and I am really sorry to learn of your disappointment with our delivery times. All our bulbs are sent within 28 days of receipt of order. We send all our orders in date received rotation as we consider this the fairest way to send orders. Kind regards, Trish

“the flower plant plugs were too tiny and 4 of them were completely wilted and not alive.”

Helpful Report

Hi Rajiv Thank you for your review and I am sorry to learn of your disappointment. I trust that you have contacted our customer service team so that they can help, if not then please don't hesitate to do so. You can reach them at sales@jparkers.co.uk Kind regards, Trish

“Reference 66violas delivered last week ok.condition of the plants was awful.All tangled up with 11 plants beyond recovery.Very disappointed.I think you must be living on your reputation. Sadly you will go on my golf clubs “bad experience list” which can be.viewed by 574 members. Ah well I live and learn”

Helpful Report

Hi John Thank you for your review and I am sorry to learn of your disappointment with your violas. I trust that you have contacted our customer service team so that they are able to resolve the issue for you. If not they can be reached at sales@jparkers.co.uk. Kind regards, Trish

“when wil I receive my order 22023926 my name is Mrs p Langan 1 ash close upton Poole Dorset order on 8th Oct 23”

Helpful Report

Hi Mrs Langan The item that you have ordered is advertised for delivery From Late November. Kind regards, Trish

“First order was bulbs. Brilliant. Next order Winter Pansies. Arrived very sad and virtually died but replaced willingly. No problem. But replacement just the same unfortunately.”

Helpful Report

Hi Kenneth Thank you for your review and I am really sorry to learn of your disappointment with your order of pansies. It's really sad for us when we hear that plants which have left us happy and healthy are arriving in this condition, clearly there is an issue with delivery if both have arrived in the same condition. Please don't hesitate to contact our customer service team again to let them know so that we can resolve the issue for you. Kind regards, Trish

“Goods received were not very well packed or labelled but we got by”

Helpful Report

Hi Michael Thank you for your review and feedback. I am sorry to learn that the packaging and labelling was not up to our usual high standard. Please can you contact me with more details of what the specific issues were so that I can pass the information back to the relevant team as we are always aiming to improve. I can be reached at review@jparkers.co.uk. Kind regards, Trish

“I purchased a tray of pansies. Followed the instructions and potted them on. I was very disappointed that over half of the pansies died and the remainder are still struggling but I hope they will survive so I can eventually plant the in my garden pots.”

Helpful Report

Hi Helena Thank you for your review and I am really sorry to learn of your disappointment. Please don't hesitate to contact our customer service team for help and advice, they can be reached in many different ways, all of which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

“Goods arrived quite damaged and many did not survive being re potted. Rang customer services and was given a refund for dead ones.”

Helpful Report

Hi Barbara Thank you for your review. Kind regards, Trish

“The package had been mishandled in transit and out of 66 plugs, 11 of them had been dislodged from their cells and damaged.This was above the normally acceptable number of one or two being dislodged in my other orders with Parker's.”

Helpful Report

Hi Michael Thank you for your review and I am sorry to learn of your disappointment with your order of 66 plugs. I trust that you have contacted out customer service team to let them know. If not then please don't hesitate to do so, they can be reached in many different ways all of which can be found here: https://www.jparkers.co.uk/contact-us/ Kind regards, Trish

J Parkers is rated 4.4 based on 20,082 reviews