JACK1T Reviews

Name: JACK1T
Address: 4th Floor 4 Tabernacle Street, London, Cheltenham
Rating: 4.56

4.6 Rating 1,426 Reviews

89 %

of reviewers recommend JACK1T

4.6

Based on 1,426 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

JACK1T 5 star review on 27th December 2025

Anonymous

JACK1T 5 star review on 26th February 2024

SALVATORE RAIA

JACK1T 5 star review on 19th December 2023

Gina Eppolito

Juan Agullo Amoros

127

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Je m attendais à une plus grande qualité de fourrure”

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Posted 4 years ago

“The jacket i bought would def have been a great warm jacket and looked very nice but it was way too heavy for me. feels like a huge weight when wearing it plus its pretty small in size. Im usually between S & M and ordered an M which was quite tight. I bought the down parka and quilt down coat. Had to return both. Pitty they were so heavy and on the small side would have kept otherwise. Came in great packaging :)”

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Posted 4 years ago

“Lovely but way too big and long - felt like a size 10 (xs) Otherwise I would have snapped it up- very attractive Please consider a petite range for 5.3” and under and size 6/8”

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Posted 4 years ago

“+ Fast delivery, very good product. - They don’t answer any messages, impossible to contact with them. The size guide is not correct (products are big)”

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Posted 4 years ago

Thank you for your JACK1T purchase and honest feedback. I’m so sorry to hear you were not satisfied with your experience. We have messaged you privately to resolve this for you. – JACK1T

Posted 4 years ago

“Lovely jacket just a little issue with the fur”

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Posted 4 years ago

Hi Simon, Thank you for your JACK1T purchase and honest feedback. I’m so sorry to hear you were not satisfied with your experience. We have messaged you privately to resolve this for you. – JACK1T

Posted 4 years ago

“Not entirely the same quality as portrayed in the photo. Does not look the same.”

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Posted 4 years ago

Thank you for your JACK1T purchase and honest feedback. I’m so sorry to hear you were not satisfied with your experience. We have messaged you privately to resolve this for you. – JACK1T

Posted 4 years ago

“Taille petit - Small size”

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Posted 4 years ago

“Great company. Quality products.”

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Posted 4 years ago

“La veste que j'ai reçu ne ressemble pas tout à fait à la photo et je n'ai aucun retour du service client !!”

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Posted 4 years ago

Dear Sandy, Thank you for your JACK1T purchase and honest feedback. I’m so sorry to hear you were not satisfied with your experience. We have messaged you privately to resolve this for you. - JACK1T

Posted 4 years ago

“I WOULDN'T recommend this jacket for the price (cheap material)I have two issues with my purchase email sent & no REPLY BACK shocking customer service”

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Posted 4 years ago

Hi, Thank you for your JACK1T purchase and honest feedback. I’m so sorry to hear you were not satisfied with your experience. We have messaged you privately to resolve this for you. – JACK1T

Posted 4 years ago

“erste Lieferung problemlos, die zweite kommt seit Tagen nicht. Geld ist aber schon abgebucht”

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Posted 4 years ago

“The design is very cool, the material is good, the quality also, and the jacket is great for keeping one warm, but the sizes and print are not that good, I bought a down puffer jacket and the writing on the front of the jacket is already going off, after using it for less than a month. very unfortunate as it is otherwise something that now looks like its worn and you do not really want to wear it.”

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Posted 4 years ago

“I received my jacket with one button which didn't work. I sent email, asking about paying me for fixing. I don't want to send item back. But happy to go and ask about this fixing service. Didn't get answer yet. Looking forward to hear from you. Thanks.”

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Posted 4 years ago

“I absolutely loved my purchase of the wool coat but when the buttons started falling off, I contacted Jack1t asking to purchase more buttons as these had their label on them so we’re not available to buy at a store, I was told they didn’t keep them or couldn’t get them in which I thought was ridiculous with the price of these coats & jackets. I would have loved to buy more off this company but very hesitant now.”

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Posted 4 years ago

“Hello, Please tell me where I have made a recent purchase with your company recently? I did place an order with you last year around October, but not this year...thank u. BTW...Last year, i orders 2 jacekts. I was looking forward, to your box but, instead, i got a bag, with the jackets all wrinkled. I plan to buy some more this year.”

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Posted 4 years ago

“I did not receive the full package”

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Posted 4 years ago

“I ordered a Coat a small but it fits like a large and the hood is very big. It’s good quality but just make sure you know what size to get because it might be bigger.”

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Posted 4 years ago

“Cheap fabrics and manufacturing. Buy real stuff.”

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Posted 4 years ago

“The colors pop but appear different in person than online. If you're American, the fit is super snug so you may want to upsize.”

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Posted 4 years ago

“The hood did not arrive with the coat”

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Posted 4 years ago

JACK1T is rated 4.6 based on 1,426 reviews