JACK1T Reviews

Name: JACK1T
Address: 4th Floor 4 Tabernacle Street, London, Cheltenham
Rating: 4.56

4.6 Rating 1,414 Reviews

89 %

of reviewers recommend JACK1T

4.6

Based on 1,414 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Could Be Better

JACK1T 5 star review on 27th December 2025

Anonymous

JACK1T 5 star review on 26th February 2024

SALVATORE RAIA

JACK1T 5 star review on 19th December 2023

Gina Eppolito

Juan Agullo Amoros

127

Anonymous

Anonymous // 01/01/2019

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“I could not be happier with my jack1t. It’s easily my most valuable purchase for winter in South Africa. Cape Town is a very wet place in winter, and this jacket is so stylish, fits so well, and adds the most lightweight and convenient touch to any outfit. I wear it almost every single day in winter and honestly could not be happier. The customer service was incredible. Thank you so much to the team - I really love it. Please stock in SA soon!”

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Posted 5 months ago

“Love it! The jacket is beautiful, great quality and fit. The customer service was fantastic, thank you for all the sizing help and a very fast delivery to Australia.”

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Posted 7 months ago

“Not consistent with sizes, have a large jacket ordered a different style in large, it’s like a tent! Sent back £6 to return! Absolute disgrace. Will never use again!”

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Posted 8 months ago

“Good quality stuff.”

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Posted 8 months ago

“Love these jackets I have 7 already great quality and good fit”

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Posted 8 months ago

“Love it. High quality gorgeous looking. Very well made and detailed. Quick delivery Definitely buy from jackit again and again ..”

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Posted 9 months ago

“Great quality, keeps you warm in the winter months. Also the customer service was very polite and reasonable with help on an order of mine.”

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Posted 9 months ago

“This is another order from this comapany and the quality of the material, the finish and style in gerneral are very good and precise.”

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Posted 9 months ago

“My 2nd purchase from this company, before you recieved your purchase in a beautiful box which made it feel like you actually got somthing premium but now it comes in a plain white box. Delivery was on time and swift but this 2nd purchase on a whole was quite underwhelming compared to my first purchase when i believe someone else was running things”

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Posted 9 months ago

“Unfortunately, their customer service has fallen to non existant. Whoever they had few years back - bring the person back. Unbelievable. Oh and FYI - there is customs charges, hefty $150 or so on top of $100 shipping charges to international clients. In the end, the jacket isn't worth buying unless you get it 50% off.”

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Posted 10 months ago

“I have received my goods but want to return as too big, no response to emails, nothing on account re returns”

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Posted 10 months ago

“Exactly what I was looking for. Long and warm enough for Cleveland winter. Very stylish, lightweight and not bulky.”

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Posted 10 months ago

“I’ve purchased two coats from them. I like the branding and warmth of their coats.”

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Posted 10 months ago

“Great customer service! Excellent quality! I am very pleased with my jacket.”

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Posted 10 months ago

“Great absolutely brilliant looking forward to buy more stuff”

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Posted 10 months ago

“The worst customer service I ve ever got involved! 1. I remained 27 days after my order (I paid fast courier for delivery 3-5 days)! The item received from local post office and not via courier ( I lost 2 hours from my job to picked I up) 2.In transport cost agreed to included all taxes fees but the package had not any document for approval so I forced to pay 130€ extra fees!! I got in touch with Jack1T customer service several times without success and I dispute my case to PayPal Attention : Do not be sure that the mails that you receive before any order are true!!”

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Posted 10 months ago

“Perfect, actually comes like it looks in the photos”

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Posted 10 months ago

“It is a good quality product, very warm and cozy. Highly recommend.”

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Posted 10 months ago

“Very good customer service and delivery was very fast”

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Posted 10 months ago

“What encouraged me to purchase, besides the style, was the company's history and the fact that JACK1T was relaunched in the UK by a group of passionate individuals who recognized the need for a luxury outerwear brand that was accessible to a wider, more diverse market. However, when I received the jacket I ordered, it turned out that, like most clothing, it was made in China. So where is the passion and luxury that the brand talks about? I returned the jacket because I was expecting a locally made product from the UK, not mass production in China for that kind of money. Moreover, customer service and the response time from the company are not the brand's strong points.”

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Posted 11 months ago

JACK1T is rated 4.6 based on 1,414 reviews