House Signs Direct Reviews

Name: House Signs Direct
Address: 23, Ashville Way, Whetstone, Leicester
Rating: 4.78

4.8 Rating 1,924 Reviews

95 %

of reviewers recommend House Signs Direct

Company Reviews

Metrics

4.8

Based on 1,924 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish. Illumination lasts about 30mins even having left in full sun light. I was hoping for a dusk to Dawn time frame”

Helpful Report

(18877) - Posted 2 days ago

Hello Steve, Thank you for your review. We are so truly sorry to hear that you have had problems with the solar light. We will make contact with you privately to give some advice to help resolve the problem you have had with the solar light. Kind Regards Liza

Posted 19 hours ago

“The design options and ordering process were just fine but then it went wrong. The chosen delorevy firm, the notorious EVRI, told my quite swiftly that they had the parcel and that they would let me know as soon as it was out for delivery. That was on 19 March and I have heard nothing since. You need to makr a change of delivery firm.”

Helpful Report

(18877) - Posted 2 weeks ago

Hi Thank you for your review. We are very sorry that your sign has not yet been delivered. We will be in touch with you privately to discuss further and get this resolved for you. Kind Regards Lissa

Posted 1 week ago

“it came with a solar display . never charged up so was not much good in the dark”

Helpful Report

(18877) - Posted 1 month ago

Hi Thank you for your review. We are so sorry you have had some trouble with your solar light. We have emailed you privately with some advice to hopefully resolve the problem you have had. Kind Regards Lissa

Posted 1 month ago

“Aweful experience. I bought a Ring Doorbell Name Plate from them for a type which was exactly in the pictures. When it arrive the nameplate did not have any holes in it. There was no mention of this in the advertisement. The product was flimsy and therefore I called them and told them that this is going to break if I try to drill holes in it. The person on the call insisted that it will be fine and just drill the holes anyway. Now it is broken as I predicted.”

Helpful Report

(18877) - Posted 2 months ago

“Havnt received the item yet not very happy”

Helpful Report

(18877) - Posted 3 months ago

Hello Paul We are so sorry that you have not received delivery of the sign you ordered. I believe you have been in touch and we are working to resolve this for you. Kind Regards Lissa

Posted 3 months ago

“I'm dissatisfied with my purchase. It doesn't function properly and there was no manual included. And when contacting you, you didn't even bother to acknowledge my reuest.”

Helpful Report

(18877) - Posted 4 months ago

Hello Walter We are so sorry to hear you are dissatisfied with your Solar Sign and we are also sorry if you haven't had a reply when contacting us. We can't trace any emails form you but we will be in touch privately to resolve the issues you have had. Kind Regards Lissa

Posted 4 months ago

“Hi, you have asked me for a review on your service, I ordered my house sign 11 days ago and I still don't have it nor do I know when it is going to arrive.”

Helpful Report

(18877) - Posted 4 months ago

We are very sorry that your order wasn't delivered even though it was dispatched 2 working days after you ordered it. If you had contacted us to let us know we would of course looked into this sooner. Once again please accept our apologies for the delay. Kind Regards Lissa

Posted 4 months ago

“I ordered a sign and within a couple of months it was peeling. Tried to liaise with customer services but they don’t seem to want to talk to me.”

Helpful Report

(18877) - Posted 4 months ago

We are very sorry that you are unhappy with the sign and have no record of any contact from you. We will contact you privately to see if we can help resolve the issues you have encountered. Kind Regards Lissa

Posted 4 months ago

“Very unhappy at the price. Apparently identical product available elsewhere for £30!”

Helpful Report

(18877) - Posted 5 months ago

“I have tried to contact the company several times to get a refund for the sign I was sent, It is awful.”

Helpful Report

(18877) - Posted 6 months ago

Hi Thank you for your review. We are sorry to hear that you are unhappy with your sign, this is most unusual as most customers are happy, as you can see from our reviews. We have no record of you trying to contact us and if we had received a message or phone call from you we would have responded to it. A member of our customer service team will contact you to discuss further and hopefully resolve. Kind Regards Lissa Green General Manager

Posted 6 months ago

“My first order was written wrong,but I was told that's what I had wrote... The system doesn't show what you've written at the end.So making it impossible to prove whether it's or not.. Had to pay for another one which really i shouldn't have.”

Helpful Report

(18877) - Posted 7 months ago

Hi We are very sorry that the original sign you ordered wasn't personalised as you expected. We hope you have now received the replacement sign and we will be in touch privately to discuss further. Kind Regards Lissa Customer Services

Posted 6 months ago

“Sign still not received it is now some time from order”

Helpful Report

(18877) - Posted 7 months ago

Hello Teresa Thank you for your recent order. We are very sorry that you didn't receive delivery of the original sign you ordered. We understand that you have now received the replacement and hope you are happy with it. Once again we are sorry for the delay. Kind Regards Lissa

Posted 6 months ago

“Service good when ordering . Sign broke as being fixed but Company re-placed and 2nd one perfect VERY HAPPY”

Helpful Report

(18877) - Posted 8 months ago

Thank you for your review and recent order. We are very sorry to hear that the sign cracked and split when you screwed it to the wall. It is very unusual for this to happen and it is likely that this occurred because the screws were overtightened. We will be in touch privately to see to discuss further. Kind Regards Customer Services

Posted 8 months ago

“I haven’t received my order yet and Wondering what the holdup is?”

Helpful Report

(18877) - Posted 9 months ago

“Very+disappointing-+sign+has+half+the+required+words+on+it+as+site+did+not+advise+a+maximum+letter+count.+Terrible+website.+Would+not+recommend.+”

Helpful Report

(18877) - Posted 9 months ago

Hello Jenny We are so sorry if the signs you received weren't correctly personalised. I will get in touch with you privately to resolve this for you. Kind Regards Lissa

Posted 8 months ago

“Very cheap looking sign . Did not use”

Helpful Report

(18877) - Posted 9 months ago

“Will never use this company again I’m autistic and dyslexic, they have know customer care”

Helpful Report

(18877) - Posted 9 months ago

“Haven’t received my order yet so cannot review”

Helpful Report

(18877) - Posted 1 year ago

“I'm afraid I can't comment on the product, it's been a week since the courier emailed me telling me they had it and it still hasn't arrived. Perhaps they are walking it to my address to save on diesel.”

Helpful Report

(18877) - Posted 1 year ago

“Received an empty sealed package, and have yet to receive a reply to request for a replacement.”

Helpful Report

(18877) - Posted 1 year ago

House Signs Direct is rated 4.8 based on 1,924 reviews