House Signs Direct Reviews

Name: House Signs Direct
Address: 23, Ashville Way, Whetstone, Leicester
Rating: 4.79

4.8 Rating 2,320 Reviews

95 %

of reviewers recommend House Signs Direct

Company Reviews

Metrics

4.8

Based on 2,320 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The sign itself is great. Great quality and lovely finish, however the screws provided are terrible quality and sheared off when I went to fix the sign to the wall. I ended up having to use glue with the sheared off screws still embedded in my wall”

Helpful Report

(18877) - Posted 8 months ago

Hello David I am so sorry to hear that the screws sheared off, this is definitely not a common complaint and probably the first of this nature we have had but do we apologise for any inconvenience caused. Kind Regards Lissa

Posted 7 months ago

“Was pleased with sign it self but the fixing kit was poor.”

Helpful Report

(18877) - Posted 8 months ago

Hello Liam Thank you for your recent order and your review. We are sorry that you found the fixing kit was poor. We would appreciate more feedback on why you thought the fixing kit was poor. Although this isn't a complaint we have had before we are always open to hearing constructive criticism. Kind Regards Lissa

Posted 8 months ago

“Our sign arrived on time and the product was good quality. The reason for me only giving three stars is because the two drill holes were not symmetrical. There was a difference of about 7mm from the centre line of one hole to the other. It is not noticeable from the kerb side but this lack of detail demonstrates a poor quality control issue.”

Helpful Report

(18877) - Posted 9 months ago

“I ordered what I believed to be house number only but had in fact ordered the example reordered and got the number which is half the size turned out to be rather expensive door number”

Helpful Report

(18877) - Posted 10 months ago

Hello Robert Thank you for your review. We are unsure why you were unhappy with the signs you ordered as we believe we produced and made the signs as you requested. Maybe you ordered the wrong sign but if we have made any mistakes please contact us directly and we will try and resolve them for you. Kind Regards Lissa

Posted 9 months ago

“Though it was very difficult to fix wall, not tempte of drill fixing”

Helpful Report

(18877) - Posted 11 months ago

Hello Stephen Thank you for your review and constructive criticism that a template would have helped you with fixing the sign to the wall. This is something we can consider for the future. Hopefully when you did get the sign in position you were pleased with it. Kind Regards Lissa

Posted 10 months ago

“Slate had cracked across the corner where holle had been drilled and stuck back together.”

Helpful Report

(18877) - Posted 11 months ago

Hello Chris, We are incredibly sorry to hear this news, and that you have not contacted us through email for a replacement. Any items that is delivered demanded, we are more than happy to replace for you. I will contacted you privately, to correct this error. Kind regards, Liza

Posted 11 months ago

“The plaque looks goog from a distance but on close inspection the slate is rough and the address looks to be lightly painted over it. I can't see it lasting long, to my mind it should have had the address engraved/etched onto the slate first and then painted. We'll see!”

Helpful Report

(18877) - Posted 1 year ago

Hello Simon, Sorry to read you are not 100% happy with your sign. Our rustic slate signs are UV printed as per our listing, and should last for many years. Please check our Social Media sites where many customers share their images and joy of how their signs look in situ. Kind regards, Liza

Posted 11 months ago

“My address is wrong It should say Bennett place Is there any chance of changing it”

Helpful Report

(18877) - Posted 1 year ago

Hello Grace, Sadly, your sign has been posted the address you provided when you bought the sign. We hoped that a customer would contact us, within 24 hours so we could changed the delivery address, I have checked our records and there is no email from you. I will email you privately to see how I can help you. Kind regards, Liza

Posted 1 year ago

“I was expecting the number to be Engraved in the slate. Not just painted On.”

Helpful Report

(18877) - Posted 1 year ago

Hello Rodney, Sorry to read a disappointment in your review. I have just checked your order and you bought the rustic slate sign; we do show how this is produced in the “details” information. Below is the information we provide. Slate House Sign Rustic Door Number Plaque - Snowdonia 15cm x 20cm is made from natural slate for a classic, timeless look. The white text is printed using specialist digital UV inks, Available in a range of lettering styles so you can create a sign that is unique to you. Your rustic slate house sign comes complete with pre-drilled holes and fixings. Slate is a natural product and will have individual markings and colour variations. We do sell engraved slate, and this is listed in each listing. We hope you are happy with your rustic slate sign, as they are a super looking sign and very popular with customers looking for a rustic look to their home. Kind regards, Kind Regards Liza Menzies General Manager

Posted 1 year ago

“Item not as yet received as I had put wrong postcode. Do not know where the item is . Item dispatched by company timeously.”

Helpful Report

(18877) - Posted 1 year ago

Hello Brenda We are so sorry that delivery of your sign was delayed due to you putting the incorrect postcode on your order. It is good news though that the sign has been delivered today and we hope you are very happy with it. Kind Regards Lissa

Posted 1 year ago

“Good delivery time but the number and letter of our address have come out a different size, not sure I'll be using it.”

Helpful Report

(18877) - Posted 1 year ago

Hello Terence Thank you for your email. We are sorry you are unhappy with the sizing of the numbers and letters on your sign. When you order using the website there is a live preview that shows you how the personalisation will look and if your sign isn't as you ordered then please email us a picture and we can investigate this further for you. If we have made an error we will of course put it right. Kind Regards Lissa

Posted 1 year ago

“sign is ok but i guess i didn't read the small print, thought it would have been glass not plastic”

Helpful Report

(18877) - Posted 1 year ago

“Made really well and looks very nice. Would definitely recommend to others. 😊 However a couple of months on and the screws have already gone rusty. 🙁”

Helpful Report

(18877) - Posted 1 year ago

Hello Carol, Thank you for leaving a review. We are proud of the quality and competitive prices we have to offer and thank you again for your kind recommendations. Kind Regards Tracey

Posted 1 year ago

“Sent the wrong item initially and then wanted a photo as I assume they don’t believe my claim they sent it wrong. Subsequent product delivery was correct. Mounts on the back are not level. 2.5mm different heights meaning it was a faff getting the holes right when drilling. Has weathered 2 storms and not blown away so the pop on pop off fixings appear to be adequate. The plate itself looks very good.”

Helpful Report

(18877) - Posted 1 year ago

“The sign itself seems very nice, although we have yet to put it up and just hope the sign survives this process. I'm concerned as we had to re-order the sign 3 times due to it arriving broken twice due to the unacceptable packaging. House Signs Direct need to ensure they use a lot more bubble wrap and not just then send for delivery in a cardboard mailer / envelope.”

Helpful Report

(18877) - Posted 1 year ago

Hi Sara Thank you for your review. We are very sorry that you received two broken signs. Although this can occasionally happen it is most unusual for to to happen again with a remake. We will take on board your constructive comments with regard to the packaging and look into this further. Kind Regards Lissa

Posted 1 year ago

“Ok but bit cheapish, my stainless steel trim keeps falling off but otherwise ok.”

Helpful Report

(18877) - Posted 1 year ago

Hi Dave Thank you for your order and your review. We are sorry to hear that your stainless steel trim is falling off. We were obviously not aware of this issue but please email us a picture showing us the problem and we can work to get this fixed for you. Kind Regards Lissa

Posted 1 year ago

“I haven’t received the item yet! Process of ordering was clear and easy”

Helpful Report

(18877) - Posted 1 year ago

Thank you for your order and for the positive feedback that you found using our website to order, clear and easy. We will look into why your sign hasn't been delivered yet and will contact you privately. Kind regards Lissa

Posted 1 year ago

“Reasonable quality. The numbers were not aligned properly on the sign. So probably would not buy from this seller again”

Helpful Report

(18877) - Posted 1 year ago

01.11.23 My reply:- Hi Thank you for your order. We are very sorry to hear that you were unhappy with the sign, this is unusual as we do not have many complaints. We would have expected you to have contacted us when you received delivery of your sign to say that you thought it was faulty and we would of course tried to resolve any issue you had. Please feel free to contact us directly if you would like us to look into your concerns. Kind Regards Lissa

Posted 1 year ago

“Thought the sign would have been bigger but it's good”

Helpful Report

(18877) - Posted 1 year ago

Hi Thank you for your review. We are sorry that the sign wasn't as big as you expected it to be. We would always recommend looking at the dimensions of the sign you are interested in and checking that it is the correct size for your property and also taking into consideration the distance from the property to the road, before ordering. Kind Regards Lissa

Posted 1 year ago

“The signage was acceptable but not really look wise worth £27.00 . Looks cheaper.”

Helpful Report

(18877) - Posted 1 year ago

House Signs Direct is rated 4.8 based on 2,320 reviews