House Signs Direct Reviews

Name: House Signs Direct
Address: 23, Ashville Way, Whetstone, Leicester
Rating: 4.79

4.8 Rating 2,320 Reviews

95 %

of reviewers recommend House Signs Direct

Company Reviews

Metrics

4.8

Based on 2,320 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Looks lovely but is so complicated and fussy to put up it’s still waiting to be fixed.”

Helpful Report

(18877) - Posted 7 months ago

Hello Melinda Thank you for your review. We are really sorry you are having problems fixing the sign. Please contact us for advice and we will give you all the help we can. Kind Regards Lissa

Posted 6 months ago

“Looks lovely, only snag is the printing and the screw holes are not level on the slate so when mounted on wall looks wonky.”

Helpful Report

(18877) - Posted 7 months ago

Hello Peter Thank you for your order and your review. We are so sorry to hear that the screw holes aren't level, making the sign look wonky. If you have any issues like this please email us a picture and if the sign is faulty we will of course replace it. Kind Regards Lissa

Posted 7 months ago

“fixing method very poor”

Helpful Report

(18877) - Posted 8 months ago

Hello Richard Thank you for your recent order and your review. We are sorry that you found the fixing method to be poor. We would appreciate more feedback on the issues you have had, although this isn't a complaint we have had before we are always open to hearing constructive criticism. Kind Regards Lissa

Posted 8 months ago

“You can see printer marks in the writing on the sign also the plastic wedges on the back of the sign are wonky so you measure out nice and level to fit the brackets to the wall then when it comes to fitting the number to the brackets it’s wonky also the light is not attached to the sign it’s just sort of hanging there on 2 screw heads, anyone could just take it and walk off with it, I’ve only had it up a week and the sun has changed the colour of the plastic, absolutely would not recommend.”

Helpful Report

(18877) - Posted 11 months ago

Hi Thank you for your review and recent order. We are very sorry that you are unhappy with your sign. Your complaints are unusual and if you had emailed us we could have looked into the issues you have raised. We will be in contact to discuss further. Kind Regards Lissa

Posted 10 months ago

“Ordering and delivery was super easy. However when the sign arrived it was to my satisfaction based on the colour and the material. I contacted the company via email and was ignored. I reached out to the company on instagram, I received one reply and since then I’ve been ignored. The after sale customer service has been awful.”

Helpful Report

(18877) - Posted 11 months ago

Hello Ryan, I'm truly sorry to read your review. As mentioned in one of our Instagram messages, as the sign is personalised to your instruction we sadly don't offer exchanges or refunds. The sign was produced as advertised and was not faulty. I did offer you a substantial discount as a goodwill gesture to order an alternative sign that you might prefer. We did this because we take pride in our customer service and want our customers to be happy. You chose not to take this option. I am truly sorry that you are dissatisfied. Kind regards, Liza

Posted 11 months ago

“I like the actual house sign, but the colour I ordered was wrong. Can't be bothered to waste it,Evan's money sending back.”

Helpful Report

(18877) - Posted 1 year ago

Hello Wendy Thank you for your review. We are so sorry if we have produced your sign in the incorrect colour. If we have done this we will of course send a replacement free of charge. Please email us a picture along with an explanation and we will investigate for you. Kind Regards Lissa

Posted 1 year ago

“Disappointed in the product. Looked cheap. Ironically, I bought a much nice product for less money on Etsy.”

Helpful Report

(18877) - Posted 1 year ago

Hi Thank you for your order and your review. We are very sorry to hear that you were unhappy with your door sign and thought it poor quality. It is unusual for us to have complaints about the quality of our signs as most reviews praise the quality but we are sad to hear you are a disappointed customer. Kind Regards Lissa Green

Posted 1 year ago

“My solar light on my house sign packed up after 24 hours. Not very impressive.”

Helpful Report

(18877) - Posted 1 year ago

Hello Corrinne Thank you for your review. We are so very sorry to hear that you have had problems with the solar light. We will make contact with you privately to give some advice to help resolve the problem you have have had with the solar light. Kind Regards Lissa

Posted 1 year ago

“Quality of the sign wasn't the best I have seen far better quality for similar price, delivery was ok”

Helpful Report

(18877) - Posted 1 year ago

Hello David Thank you for your review. We are surprised and sorry that you felt the sign wasn't of good quality as most of our customers do leave positive reviews and are very happy. Kind Regards Lissa

Posted 1 year ago

“The sign is good, but the solar light stopped functioning after one day. I did inform the company via their web site but did not receive an answer”

Helpful Report

(18877) - Posted 1 year ago

Hello Jim Thank you for your review. We are so sorry you have had some trouble with your solar light and apologise if you haven't had a reply to an email you sent. We have emailed you privately with some advice to hopefully resolve the problem you have had. Kind Regards Lissa

Posted 1 year ago

“It is really hard to give a review as I ordered the sign and finally arrived slightly later than estimated date ( Evri to blame ) however I tried it and it is not working, I understand it’s winter time and no sufficient sun light around but I tried facing it to the south as advised and still not working. Is it not supposed to work in winter time at all? I am disappointed actually as I was hoping at least it would work even for a few hours”

Helpful Report

(18877) - Posted 1 year ago

Hi Thank you for your review. We are sorry you have had problems with your Solar Sign. We will contact you privately to give you some advice and help resolve the issues you have. Kind Regards Lissa

Posted 1 year ago

“Whilst the service and sign are very good...the solar light hardly ever works and despite charging under sunlight and lights..still nothing vert disappointed”

Helpful Report

(18877) - Posted 1 year ago

We are so very sorry to hear that you have had problems with the solar light. If you had contacted us either by email or phone we would of helped resolve this issue for you but if we aren't aware of any problems we are unable to help. A member of staff will be in touch to discuss the issues you have had within the next couple of days. Kind Regards Lissa

Posted 1 year ago

“Not really please with the solar lamp attached to house number sign. Very dull at night even with 32C sunshine during the day.”

Helpful Report

(18877) - Posted 1 year ago

Hi Mike Thank you for your review. We are sorry you are disappointed with your Solar Light sign and we will contact you privately to discuss further to see if we can find the reason for the dull light and find a resolution. Kind Regards Lissa

Posted 1 year ago

“Not good. Workmanship was well off on one of the signs I ordered. The screwholes were over a centimetre out on the sides. Given it was a small sign, it's really noticable. I won't be using them again. Disappointing.”

Helpful Report

(18877) - Posted 2 years ago

“As my order has not yet been delivered this request is a bit premature.”

Helpful Report

(18877) - Posted 2 years ago

“Revived the wrong sign, still waiting for the correct one; no tracking to see where it is.”

Helpful Report

(18877) - Posted 2 years ago

“Still waiting for delivery…….???”

Helpful Report

(18877) - Posted 2 years ago

“Looks good however the light doesnt work more than 3 hrs which defeats the purpose of this one I chose”

Helpful Report

(18877) - Posted 2 years ago

“Not pleased with the sign and thought customer service could of been more helpful”

Helpful Report

(18877) - Posted 2 years ago

“Regret to say that the sign did not come up to my expectations. Lightweight and thin slate. The writing was printed rather than engraved. Overall pretty poor.”

Helpful Report

(18877) - Posted 3 years ago

House Signs Direct is rated 4.8 based on 2,320 reviews