Hay Hampers Ltd Reviews

Name: Hay Hampers Ltd
Address: Hay Hampers, Great Bowden Road, Market Harborough, Leicestershire
Rating: 4.53

4.5 Rating 892 Reviews

89 %

of reviewers recommend Hay Hampers Ltd

4.5

Based on 892 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

Visit Website

Phone:

01476550420

Email:

sales@hampers.co.uk

Location:

Hay Hampers,
Great Bowden Road,
Market Harborough
Leicestershire
LE16 7DE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hamper arrived with out of date products, both Hay Hampers and Amazon refused to take responsibility. The products themselves are rather cheap and nasty looking and the use of polystyrene filling is disappointing. Avoid Hay Hampers.”

Helpful Report

Posted 2 years ago

“Delivery mess up”

Helpful Report

Posted 2 years ago

Hello Catherine, We're sorry to hear that this happened, if you have not already can you please contact our customer service team on sales@hampers.co.uk to have this rectified for you. If this has been resolved we hope the hamper arrived as expected and made someone happy. Kind Regards, Hay Hampers

Posted 2 years ago

“An after noon tes was ordered for my uncle's birthday but it didn't arrive until after 6 pm even though it had left the depot early that morning. With fresh cream as part of the hamper, I only hope the package was kept refrigerated. Very disappointed that he couldn't enjoy a tea party.”

Helpful Report

Posted 2 years ago

Hello Thomas, We're sorry to hear that happened, can you please contact sales@hampers.co.uk if you have not done already who will be able to assist you with this further. Kind Regards, Hay Hampers

Posted 2 years ago

“I never got my order”

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Posted 2 years ago

“Very short shelf life on the cheese. Not worth buying the hamper.”

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Posted 2 years ago

“I received a gift from a friend only to find out that it had 2 days to use it, I don't think sending items out with 2 days left is good at all. Seems like they buy end of date stock and hope for the best.”

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Posted 2 years ago

“Placed an order in Nov for delivery on the 22nd Dec no communication called on the 21st was assured it would be despatched it was not. Called again and was told it would definitely be despatched today 23rd nope. Called to cancel as was a present for my Dad and was told that had been done. He receives the hamper on the 28th I do not receive an email now blaming parcel force, no refund. Thank you for ruining my last Christmas and causing me so much stress.”

Helpful Report

Posted 2 years ago

“Sent out the wrong product and unable to organise a replacement sent out in time for Christmas. Refused to send it via alternative delivery means to make up for their mistake. And am going to waste more of my time to arrange for them to pick up what was wrongly delivered. Ruined my Christmas.”

Helpful Report

Posted 2 years ago

Hello Angus, We'd like to apologise that your hamper hasn't arrived as expected. If you'd like to get in touch with our customer service team at +441476550420 or email sales@hampers.co.uk. Kind Regards, Hay Hampers

Posted 2 years ago

“Ordered a hamper in November for a December delivery. Wasn’t delivered on the date requested, emailed twice with no response called to be told it will be delivered the next day which it was not, called a second time to be told they had a different delivery date on my order. Finally got my delivery 5 days later than the original delivery date. Poor customer service didn’t offer anything to resolve this. Will not be using again which is a shame as the hamper is nice”

Helpful Report

Posted 2 years ago

Hello, Emma we're really sorry that the hamper did not arrive on time as expected, please accept our sincere apologies for your late hamper. During this busy period our couriers expected unprecedented demand and industrial action has impacted some of our deliveries. If you would like to discuss this with us further please contact our customer service team on sales@hampers.co.uk. Kind Regards, Hay Hampers

Posted 2 years ago

“We ordered a hamper in November and were told it would be delivered by mid-December. It was not despatched, and we were told it could not be delivered in time ahead of Christmas. Awful experience at every stage.”

Helpful Report

Posted 2 years ago

Hello, Alex we're really sorry that the hamper did not arrive on time as expected, please accept our sincere apologies for your late hamper. During this busy period our couriers expected unprecedented demand and industrial action has impacted some of our deliveries. If you would like to discuss this with us further please contact our customer service team on sales@hampers.co.uk. Kind Regards, Hay Hampers

Posted 2 years ago

“Still has not been received”

Helpful Report

Posted 2 years ago

Hello, Michelle we're really sorry that the hamper did not arrive on time as expected, please accept our sincere apologies for your late hamper. During this busy period our couriers expected unprecedented demand and industrial action has impacted some of our deliveries. If you would like to discuss this with us further please contact our customer service team on sales@hampers.co.uk. Kind Regards, Hay Hampers

Posted 2 years ago

“Absolute rip off, the contents of a £24 hamper only come to £9.30. It is basically 8 tiny, tiny bags of snack/crisps that were all crushed and tasted hideous. 100% Vegano made me throw up. Not even good for the garden birds or gulls to eat. I complained to Hay Hampers but they were useless. Please do not waste your money on their goods, it will be an insult to your loved ones. The one star is too high a review.”

Helpful Report

Posted 2 years ago

Hello Keith, We're really sorry that the hamper did not live up to your expectations. Can you please contact us at sales@hampers.co.uk where we would like to discuss your experience with this hamper in more detail and see how we can rectify this. Kind Regards, Hay Hampers

Posted 2 years ago

“Unfortunately, this still hasn't been delivered yet and it was for a specific event nearly two weeks ago!”

Helpful Report

Posted 2 years ago

Hello Robin, We're sorry that this has not been delivered as expected, our customer services team will be getting in contact with you to rectify this for you and ensure the hamper arrives to the specific address you requested. Please accept our apologies. Hay Hampers

Posted 2 years ago

“..........”

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Posted 2 years ago

“These hampers are not worth the price. And the selection you get may not be what you expected, poor quality, cheap horrible stuff. Do not expect any helpful response from their customer services.”

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Posted 3 years ago

“Very disappointed Ordered halal hamper, marshmallows had pork gelatine in them! Totally unacceptable! Emailed to give feedback and ask what happened and why- and no response! Will never ever use again and they didn't even have the courtesy to respond nor give me money back. So so sad. Embarrassing for me.”

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Posted 3 years ago

“Hamper food items has short dates”

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Posted 3 years ago

“My hamper never arrived. Still have not received refund. Very disappointed”

Helpful Report

Posted 3 years ago

Hi James We are sorry to hear that we have not met our usual high standards. I have tracked your order and details and spoken to our Customer Services Manager. Your parcel was sent out twice for delivery however returned as there were issues with the address. I believe this is now resolved and your parcel is out for delivery today. Our customer services team are also trying to contact you to discuss this further. Thanks Hannah

Posted 3 years ago

“Guaranteed delivery by 23rd December and it didn't arrive. Really disappointing when I ordered about a month before xmas”

Helpful Report

Posted 3 years ago

Hi Adele We apologise that we did not meet our usual high standard. We have checked your tracking and can see that your hamper was delivered on 31/12/21 instead of 23/12/21. I have passed your details to our Customer Service team and asked them to contact you to discuss this further so we can make this right. Thanks Hannah

Posted 3 years ago

“I ordered 4 Hampers for my compnay that were supposed to be delivered between 16th and 23rd December. Only three were received on the 24th December and I only found out that they were going to be late because I had to chase them. One Hamper was not delivered at all. I called to find out what happened on Tuesday 5th January. It is now late afternoon on Friday 7th January and no-one has got back to me to let me know why the fourth hamper was not delivered. As a customer, I should not be the one having to chase why the hamper was not received. I am not happy with the service I have been given.”

Helpful Report

Posted 3 years ago

Hi We are ever so sorry to hear we have not met our usual high standards. We work very hard to ensure the gifting experience is of the highest quality. I have passed your order number and details to our Customer Services team and a member of our team will be in contact with you shortly to resolve this. Thanks Hannah

Posted 3 years ago

Hay Hampers Ltd is rated 4.5 based on 892 reviews